Questions

I've been struggling with this for a while. I added a new topic and mapped the ID. But when I place the .chm file in my application and then open the application to the appropriate screen and press F1, I get an error message: "Failed to launch help." The problem is only with the new topic. F1 is working for all other topics, and if I open Help and search for the new topic, I can find it. But I'd like it to show up when I press F1. Any ideas on what the problem might be?Thanks in advance.

I would like to include an image map in my responsive layout.  When I insert just an image into a topic, it resizes correctly as part of the responsive layout.  When I add a map to the image, it no longer resizes.I have seen examples of image map code that does work properly (e.g. jquery, and the coffee image map tool generate working responsive image maps), but when I attempt to incorporate this code into a RH topic, it does not work.Has anyone gotten a responsive image map to work in RH?ThanksJohnMessage was edited by: John Haller Correction... the tool I tried and was able to produce responsive image maps is called CoffeeCup. I have a sample output which I can provide for investigation. Appreciate any help that can be provided on this. John

RoboHelp 9 > Web Help is Primary Layout.Is there a way to bring an additional Page icon into my project so that I can assign as an alternate based on the topic content?I understand that I can replace the default Topic/Page icon in the Skins but can't find instructions to bring a second image in.

I am using RoboHelp 2015 Release 3. I am looking for a script that will change a topic's status from "In Progress" to "Ready for Review" if a change was made to the topic.My thought is to have the script search each topic in the project for "rh-track-start." If found, the script would change the "topic-status" meta tag value to "Ready for Review," and then save the topic.@Someone may have done this already or may know a better way of doing this. I am open for suggestions. Any and all help is appreciated.

RoboHelp HTML5  - When importing a document that has 1 heading and 1 paragraph under a folder in PM, I get a file named GENERAL under Topic List. Why?I also have 1 imported document that has 1 heading and a list of hyperlinks and I do not get GENERAL. Why?ThanksJulia

Hi,Using Robohelp HTML 10, part of Tech Comms Suite 4 on Windows 7 Professional.Before I spend any more time trying to get this to work, I need to know if I'm doing something fundamentally wrong (in the sense of trying to use Master Pages incorrectly), these are known bugs (possibly with workarounds) or there is likely to an issue with my installation of RoboHelp.I created three master pages - 1 for my user topics, 1 for my admin topics and one for popups. When creating new topics from them, they work fine. (Header and footer information in place, default information in the body section). BUT when I apply the Admin master page to existing topics, the footer information is not copied across (it should contain basic copyright information).Updates to master pages (in the footer and the header - I understand that the body is simply a placeholder) aren't copied across - I tried to incorporate some additional information in the footer, but it didn't apear.I still get the "you've made changes

Hi all,This seems pretty simple but I can't figure it out. I need to do similar things frequently.I want to find the string": " and replace with nothing (ie remove it) within the text I have selected in the currently displayed topic. I can't seem to find a way to do this in RH 2015.I enter : (that is colon followed by space) in the Find field and leave the Replace field empty.1. If I do "Replace all" it works, but includes all the text, no just what is selected, and I end up replacing some items I do not want to touch. 2. If I do "Find Next" to find each instance and then click Replace, the string is not replaced- it just moves to the next instance.What am I missing?Jeanne

In RH 2015 Help output, when I type a word that occurs both in topics and "non-topics" into the Search field, the search returns results for the "non-topics" as well as the topics. For example, if I type "DGMC" into the Search field, the search lists topics that have this acronym, as expected. But it also lists "Home > DGMC Help," which is not a topic: it's the title of the Help. A couple of the results also display the message "Your browser does not support JavaScript," etc. The browser does support Javascript and overall the Help works fine. (screenshot 1)When you click one of the "DGMC Help" results, you get a blank topic with "DGMC" highlighted in the browse sequence, Or you get a blank topic showing the Contents, Search, and Glossary buttons. (screenshots 2 and 3)If you type "DGMC Help" (not just "DGMC") into the Search field, you get the original blank or weird "DGMC Help" entries, but you also get a couple of "WebHelp Navigation Toolbar" and "WebHelp Navigation Mini-bar" entr

Where would I find a sample RoboHelp project that, in addition to HTML files, also has a Framemaker file that contains content?

A colleague created manual index entries in RH 11 WebHelp. The output displays as desired on Chrome (latest version), but there are issues with the Index. Even if we enter non-dictionary random words (say cdcdscd) the output still displays a pop-up of matching topics (see below). This and other random words are not even in any of the topics, still why is RH displaying results for them when searched using the Index? Appreciate assistance.

I am trying to create consistent links to a given page in Webhelp, so that I can reference the content via URL. So for example, this page's URLwould be different from this page's URL.Is this possible using Robohelp?Thanks!

Hello,I have created a Webhelp output. It has numerous books, and when I open books one by one, the TOC tree remains expanded and looks too crowded. It would look much better if the open book closed automatically when I open another book.I was exploring the files in output folder, and I came across this file -whnvt30.html - in folder WebHelp\whgdata\. Opening this file loads the TOC in a browser. On clicking the books in TOC, they expand and collapse exactly the way I want it to be in output. This behavior is somehow controlled in output.Can anybody throw some light on this?Roy

The Table of Contents does not display in merged published WebHelp output.  I am using RoboHelp 10 on Windows 7.  I tried it in both Firefox and IE.I downloaded Peter Grainge's sample demo in his excellent article on Merging Help in WebHelp (http://www.grainge.org/pages/authoring/merging_webhelp/merging_method_rh9.htm#calling ).  Even in his demo, the TOC only showed up once or twice.  Most times when I publish the files, the TOC does not show.  I am publishing it on my local drive.  I have spent many hours re-reading the article, checking my files, creating a sample of my own, and looking at the forums. I have not found a solution.I tried publishing the child projects first, then the parent and vice versa.  Neither way displayed the TOC.  Does the order make a difference?I checked the "Add Mark of the Web" option in the Navigation pane of the Webhelp Settings window.I chose the "Local PC or Intranet (Internal Network") option in the Navigation p

Hello all,I noticed that WebHelp has an option to convert filenames to lowercase when generating output. Does anyone know if it's possible to do this for Responsive Help (HTML5)? Apparently, our mixed-case filenames are causing problems on a Tomcat server.I'm on running RoboHelp 2015 (12.0.3.428) on Windows 7, and using imported FrameMaker source files.Thanks,Kate

I'm producing a help in Responsive HTML5, and I was wondering if the search facility can return page results as users type, instead of having to press 'Enter' or click the magnifying glass icon....or perhaps that's a really bad idea. Would that cause a lot of 'processing overhead' on the site because of the multitude of calls i.e. a call for every letter typed?

I have a collection of over 100 projects in RoboHelp 2015. I estimate those projects would have around 25000 to 30000 entries that can be converted to variables. As quite a few of them would be common across the projects, would it be possible to create a repository of these variables in Resource Manager and selectively use them the way snippets can be used by moving them in Resource Manager and syncing up in projects?

Good MorningI can edit my screen layout to include a logo at the top left of the header on my HTML5 responsive output, but this logo looks small and i would like to change the size of the logo.Is this possible, maybe through amending the HTML code or the layout.css file?I am not sure how to start.

HiI published a Responsive HTML output from RH2015 and RH11 and converted both to an Android app using PhoneGap Build. When I install on Android 4.x devices, only the one published from RH11 works. Topics from RH2015 output displays the content for a second and show white screen after that.I compared the Index.html of both outputs and I found only one addition to the RH2015 version. <script type="text/javascript" src="whxdata/whtagdata.js"></script>Is this the culprit that is causing my RH2015 output to fail? Or is there something else?Note:I have the latest version of both RH11 and RH2015.I am publishing the same project in both versions without any change whatsoever.

Recently we purchased RoboHelp 2015. After generating WebHelp, when trying to view in IE browser, for some topics we are getting webpage error as you can see in the image above. Please help me to resolve this issue.Thanks,Shekhar

Is there a way to move projects from RoboHelp7 to RoboHelp11 all at once rather than individually?

I'm currently using RoboHelp11. In my RoboHelp document, I created and used my own formatted paragraph styles for header, subheader, etc. For example, the default format is Heading 1. I created my own paragraph header style and called it TopHeader with defined fonts, font size, indents, etc.When I generated the Word document, the TOC only showed the ones that defined as RoboHelp Book or from the default paragraph styles.I hope I don't have to go back and change everything to default paragraph styles. Can anybody help please? Thanks in advance.

Using RH 2015. I have a project that I generate as multiscreen HTML 5 using the default layout (at least I think it's the default -- dark green & gold). All was well for several iterations, but I've somehow managed to lose the layout. When I generate the multiscreen HTML 5 layout, I get some of those nasty little boxed "X" icons and it looks like its using the WebHelp layout of its parent project.I assume I've inadvertently assigned it a different layout or deleted something or its maybe inheriting the layout of it's parent.Help much appreciated -- thanks!

Hello,Am using RH10. I wanted to check if there is any way to make the TOC pane in the Webhelp collapsible/expandable? In the Webhelp output that I generate, the TOC pane is static, we can only resize the width. However, is there any option to collpase/minimize the TOC pane? And then expand it when needed. Many thanks....

I am using RoboHelp 2015. I am looking for a script that can change the topic status from "In Progress" to "Ready for Review" if a change was made to the topic. My thinking is to turn Track Changes on when I edit the topic then the script could search for rh-track_start. Someone may have done this already or know of a better way to do it. I am not a programmer but am willing to learn if someone can point me in the right direction.

Hi all:I am an experienced (but not expert) RH user and am converting a merged webhelp project to HTML5. It is written in RH11 and compiled locally. The problems occur when it is called from the product:Stack Overflow at line xx. THis error is displayed randomly when clicking on books or pages in the TOC. THe line number varies. The message is displayed inconsistently: it does not always occur when I click on the same book or page.Script error. The URL in the message is the location of the help files on the product server. THis message also varies - two examples are attached.Does anybody have any ideas about the cause of these errors? The developers and I are baffled. This is the first time we have used HTML5 for documentation so we might be overlooking a simple problem.Thanks in advance for any help.Juliette Curtis