Questions

I am trying to deactivate a copy of RoboHelp on my old Windows XP PC so I can reactivate it on my new Windows 7 PC. I keep getting an error page that says "Deactivation Unsuccessful" with an error code of 194:1.I was was wondering what to do next?

Hello there,I want to make our manuals available as Adobe AIR help applications. Unfortunately for our users it is not possible to regularly install these applications. Therefore I decided to generate a help viewer as AIR file and help content as RHA file ("help content only" ssl option). So admins only once have to install an initial AIR file. Afterwards users are able to replace help content to update help files.I proceeded in a similar way as described here:http://blogs.adobe.com/techcomm/2010/07/merging_multiple_helps_in_air_help_output.htmlIn principle this is a good solution - but here is my problem: Help content itself already consists of different projects (merged projects). Merged projects unfortunately cannot be generated with "help content only" ssl option.Anyone has got an idea how to satisfy all my conditions:- Customers only once have to install an AIR file- Afterwards help content can be updated by replacing files (without installation)- Help content itself contains merg

Hi,I have an issue w.r.t the title bar of the chm files for Japanese, Chinese and Russian languages.As per Adobe support team advice, whenever I have to work on Japanese, Chinese and Russian languages, I am changing the system language setting to the respective language.As per the settings, I am successfully generating the required chm output. (Correct title of the project is displayed).When I revert back to English langugae settings, the title bar of the chm file is displayed as HTML Help.please let me know how the issue can be resolved.NOTE: I am not able to upload or insert images related to the above issue. The system is diplaying an error.

Hi 🙂I did search, but did not find an answer...I am using the latest version of RoboHelp, appropriately patched.There are two HHActiveX.dlls in the Redistribute folder, one for  32 and 64-bit.Will registering the 64-bit on a 32-bit system work, or do I have to register the 32-bit for a 32-bit system?(Hoping that one size fits all), Cara Bereck Levy

I need to create help for an iPhone and Android app using RoboHelp 10.  Which option do I choose for a New Project: Blank Project or Application Help? And, which output do I choose under "File > Generate"? I see an option for "Native Mobile App." But, I'm not seeing a "Multiscreen HTML5" option. Which file do I give the developer? Thanks for your help!

Is there a setting in RoboHelp 10 that will make it remember which documents I have open, so that the next time I open the project the documents open as well?Thanks,

I'm on RH10, working on a project that I've been working on for several months now, and suddenly I'm having a serious problem. When compile the project as HTML help, I'm receiving the following error message at about 80% complete:"HTML Help settings has insupported characters for the chosen language. Do you want to continue..."I've seen a couple of topics in the forums that mention this error, but they seem to be dealing with foreign language settings. In my case, the entire project is in English and does not use any special characters that I know of. I have WebHelp set as my primary output, but I need to create a CHM file of this project as well. WebHelp seems to compile without a problem. I only see this error when I attempt to complie as HTML help."Warning: The size of stop file has to be limited in 512 bytes.Warning: Data loss in converting Index data using choosen language. C:\AMX Docs\AMX-CDI\!SSL!\Microsoft_HTML_Help\!chm_tmp_folder_0\AMX-CDI.hhpMicrosoft HTML Help Compiler 4.74

Hello.We've been working with Robohelp X5 for 'a while' now, and due to some issues with 'latest' Word versions (I think any Office after 2000 is giving us issues), so  we want to renew our license to the latest version possible.We've been trying Robohelp 9 (it has Robohelp for Word and it can export to Winhelp 4 (.hlp) format).We also tried Robohelp 11 and didn't find nor Robohelp for Word nor Winhelp 4 export possibilities.What about Robohelp 10? Does anybody know if it has Robohelp for Word AND can it export to Winhelp 4?Thank you in advance.

Is there an easy way to convert drop down hotspots to regular text?I am using RH8.If I remove the drop down, it deletes the text content.If I manually copy/paste the content from the edit window for each drop down, it is very time consuming.

I have a project that has been upgraded many times.  Until RH10 it has been working and still works in RH9.  RH10 fails to compile this project and "Stops Working" in Win7-64.  This project has been removed from version control which has not changed the failure but has made testing a lot faster.Near the beginning of the compile 2 warnings popup about two images we use as bullets which it says the source doesn't exist.  The reason it doesn't exist is because it is doubling the path ( example:  D:\project files\testproject\D:\project files\test project\WarningSymbol.jpg "cannot be copied to" D:\project files\testproject\!SS!\Microsoft_Html_Help\!chm_temp_folder_0\D:\project files\testproject\D:\project files\test project\WarningSymbol.jpg". reason: source does not exist.Go figure, the path is whacked.  I have attempted to search every style and every page for the use of these images and somewhere buried in this project is a hidden link in the code that I can

How do you export the RoboHelp files into Microsoft Word 2013?  I've tried doing it through the application but I am receiving the following error "A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer.".  Is there a way to go around that when I have the most recent version of Microsoft Word?

Can you move map IDs from one map file to another?

Hi, I am using RoboHelp 10 to generate WebHelp files that are going to be viewed locally. From other discussions, it appears I need to select "Mark of the Web" when generating this output, and indeed some links don't work when MOTW is unchecked. However, when it IS checked, all the content in the left pane disappears -- the TOC, Search, Index, and Glossary. I am using Internet Explorer. (The files will not open in the other browser that's installed, Chrome.) Any ideas?Thank you,Meg

Can someone give me the steps in creating a chm file type in robohelp 9?

I made a post a year ago where I solved problems in a project where we could not save topics in Design view.  We have to go to HTML view before a topic will save.  In the past we found that the problem was corrupted and or blank User Variables.  This project only has 1 variable now and when we upgraded from RH9 to RH10, our problem is back.  No other issues exist in this project ... so far ... that we can se as a result from the RH10 upgrade. Has anyone else had this problem and or have their solution?  We have other projects like this one that have no trouble at all.  This project was created about 8 years ago and has propagated through many versions of RH where our other projects have only been through 1 or 2 upgrades.  Maybe some legacy junk is messing this one up?Thanks,dv

RH10 | WebHelpWe've recently implemented RoboSource Control and I'm hoping someone can tell me how to copy a project that it is already under its control. With each version of our software we need to duplicate the previous version's projects so that we can use them as the basis of the current version.I had been told that I could open a project from version control to a different folder, remove it from version control, and then add it back into version control to a different folder. This, in theory, should give a duplicate copy. However, the removing from version control bit deletes the original project from version control, not the copy. You then have add both projects back into version control to their respective folders, which is not desirable.Is there an easier (or correct) way to do this?ThanksJonathan

How to include the reviewing date in document whic will help to allocate the next review date for that document ?

When will Robohelp 10 support importing documents from  Word 2013? If Adobe does not add this functionality, my organization will have to switch to Doc-to-Help.

RoboHelp 10 / Webhelp / IE 10We've encountered the known issue that's been discussed in multiple threads regarding the pop-ups for Index entries with multiple topics not displaying correctly in IE 10.I've tried the various 'fixes' that have been suggested, including editing the font values in the skins as well as in the whibody file, but nothing seems to change the behavior.Is there any way of just turning off the pop-up window and forcing RH to display multiple entries in the Index window itself?

Has anyone heard of a pending release for RoboHelp 11? My company has a tendency to upgrade to the latest and greatest Microsoft updates with that software and Adobe has a tendency to be behind us in that aspect - understandably. So, for example, I am running Windows 8 64-bit, with Office 2013, SharePoint 2013, and currently we are using Visual Studio 2012, but should have 2013 by the end of the year. I currently am running RoboHelp 9 and don't want to upgrade to 10 to find out in a few months or so that 11 is out.

Is Robohelp 7 compatible with Windows 8 64-bit?

One of my customers is complaining that the help contents will scroll out of view when the window is resized.  Is there a way to anchor the position while the window is resized?

I've been having various problems with RoboHelp 9 lately, most of them now solved.  One still remains, however.In my user account, the design editor won't open for our own projects (it does open for RH's demo projects).  Since it works fine in my admin account, I thought it was a rights issue, but I've given "everyone" full rights, and it's still happening.I've tried renaming the .cpd file, but that didn't help.Trying to fix the other problems meant giving Adobe access to my system and letting them fiddle with the registry and reinstalling programs.  (RH9 has been uninstalled and re-installed.)  My RoboHelp is part of the TCS, which doesn't help.Does anyone have any suggestions?  Thanks.Marion

I have a RoboHTML 10 project on a local drive that was working just fine.I tried to move the project to a network location. Things seemed to be going well, until I tried adding a new snippet file - when I tried saving the new snippet, I received the following error message:The snipped was created OK and I could use it in my topics just fine. But when I checked out the rhsnippet.apj file, it was truncated at the end:I copied my project back to my local drive, renamed the rhsnippet.apj file, and opened RoboHTML - the rhsnippet.apj file was recreated, and it was no longer truncated.The local rhsnippet.aps file is about 88 KB while the network version of the file is 76.0 KB. I have 770 snippets and ~4k topics in my project.I would like to have my RoboHTML project reside on a network folder, but I'm not willing to trust it while this error message appears.Please let me know if there's something I can do to get this to work... thanks.

Is it possible to generate WebHelp with more than one TOC in a single compile?We will be bridging versions in our software over the next few months.Looking for a way for our clients to get to the content for one of two versions from the same landing page during our Beta period.Click here for Version 10     Display the Version 10 TOCClick here for Version 11     Display the Version 11 TOCOr would welcome other suggestions for how to approach this. Thanks.