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June 1, 2011
Question

Link to URL not working in RH X5

  • June 1, 2011
  • 1 reply
  • 638 views

Good morning,

A client asked me to include a hyperlink to an internal site of theirs.  After I gave them the WebHelp, they said the link doesn't work (I can't test it here as I work offsite without access to their intranet).  They said there is a space missing which would account for it not working.  The problem is I copied and pasted the URL into the project from the client's email.  Here is the URL copied from the client's email to me - you can see the 2 spaces between ACH and Forms.  :

http://sharepoint.myfirstnet.com/TreasuryManagement/ACH%20%20Forms/Product%20Information/Training/ACH_SEC%20Explained.doc

When I right-click on the link in my topic and check the link properties and when I look at the code on the True Code tab, I can see the 2 spaces (not the code for the spaces, of course, but you can tell there is an extra space) so assumed all was well. Yet on the client's end there is only a single space.  And if I copy the link from the True Code tab in RH and past it here, for example, or into an email, it comes out like this:

http://sharepoint.myfirstnet.com/TreasuryManagement/ACH Forms/Product Information/Training/ACH_SEC Explained.doc

The double space has been replaced with a single space.  I can't explain how or why that would be changed after I put in the hyperlink.  Is there something about HTML or RH in particular that doesn't allow double spaces so removes one?

Thanks for any help.

Diane

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    1 reply

    Peter Grainge
    Community Expert
    Community Expert
    June 1, 2011

    Have you tried %20%20 in the code rather than spaces?

    Just a guess.

    See if that works in RoboHelp's viewer.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    June 1, 2011

    20%20 is in fact what I used when I added the hyperlink. I'll add the

    %20%20 to the HTML and see if that works for the client. If so, it's an

    annoying thing to discover - that if I'm given a URL with %20%20 and enter

    it just that way that RH doesn't handle it properly. It means you can't

    count on copying and pasting a lengthy URL into RH - would have to check it

    and make this manual change.

    I'll let you know if this works for the client.

    Thank you.

    Peter Grainge
    Community Expert
    Community Expert
    June 1, 2011

    I take it you added that code in the Link dialog and that you are saying RoboHelp then wrote the HTML with spaces.


    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.