PDF bookmark hierarchy is incorrect using RoboHelp 2019

@Peter Grainge Thank you! I will reach to Adobe about this. If they can solve the problem or give me an usable workaround I will reply here.

It might be worth having putting out a call to Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp. 

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

@defaultp8935bm7h02p I am assuming you are on 2019. If you have Update 14 applied then you have all the fixes. I am pretty sure it was fixed.

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Sorry, I cannot answer that, as I am now using RH 2020, new UI. There, everything works fine.

Any updates regarding the initial issue? I also have to problem, that the pdf bookmarks are in a "straight listing of topics regardless of the TOC hierarchy or heading levels".

Peter, I could successfully download the .docx-file. To me, your summary describes all existing problems. Thank you for taking care of this.

Karin

Good idea, Peter! 

First, the result in Word (PDF-output fails, so I created Word documents) always is the same, with the checkbox Maintain HTML heading levels ticked and cleared (with respect to what I am talking about). However, in classic the result is as I would expect it. I created some screenshots that hopefully show what I mean:

Image 1 (Project Manager in RH):

Image 2 (TOC in RH):

Image 3 (Navigation bar in Word / expected bookmark section in PDF):

The checkbox Maintain HTML heading levels takes effect, if I put the "First Topic" with H1 header into Folder 1. With checkbox cleared, it will become a H2 in the output, with checkbox ticked, it will remain H1. But this is not what is causing me problems.

I hope I could clarify everything. If not, please continue asking me. I am trying to explain the best I can 😉

Regards
Karin

Karin

I think the best way forward here for all of us would be if in 2019 Classic you could set up a simple project with a few topics that need no content just different heading levels that works the way you expect. Run the Classic project with the Maintain HTML Heading Levels checkbox selected and cleared. Save the two PDFs created.

Then upgrade it to 2019 to see what is different. I am expecting that the PDF generated in Classic without the checkbox selected will be the same as in 2019.

If it is, that will tell Surbhi what is needed in an update.

Hi Surbhi and Peter,

hm, I'm not quite sure if maybe I am working the wrong way. I use to structure my projects in folders for e.g. User Manual, Parameters, Procedures. For these "folders", there is no file with a H1 saying "User Manual" ..., its the folder name. They only contain the respective topics, starting with H2 or H3 or whatever.

I agree that the folders in my Project Manager have nothing to do with the output, but folders or books in the TOC, which work in the same way, should be considered in the output. I would expect the bookmark section in PDF to work the same way as the navigation in the HTML help. There, the books / folders are considered as expected. The user should be enabled to quickly navigate through the PDF without having to jump to the TOC every time.

I am also almost sure that the books have been considered for printed output in RH 2015 as H1 in the Word documents.

I am open for any suggestions as to how to adjust my workflow 😉

Regards
Karin