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O
Olle5EC9
Participant
October 30, 2024
Question

Problem with no files to check in

  • October 30, 2024
  • 1 reply
  • 236 views

Using RoboHelp 2020.8.34 and after I selected “remove connection,” it seems that “open connection” no longer works. I don’t get any error messages, but when I make a change to a topic and check in, no files appear in the dialog for checking in files. What could be wrong and what can I do to fix it? I have tried uninstalling and reinstalling RH once as well.

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    1 reply

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    October 30, 2024

    Although I don't use any source control, what you describe doesn't seem logical - if you remove your connection to source control, how are you expecting to have "open connection" work to begin with??

    O
    Olle5EC9Author
    Participant
    October 30, 2024

    So if you accidentally remove connection, you’re completely stuck and can never open the connection again. Seems crazy.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    October 30, 2024

    I don't think so - wouldn't you just set it up again? Maybe you need to contact the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

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