RH 2020 Update 5 - Error Failed to save file - using sharepoint

I've raised a new feature request:

https://tracker.adobe.com/#/view/RH-9635

Thank you very everyone for all your help on this. 

No matter where your projects are located, when you create a new project it will default to Documents \ My RoboHelp projects and your IT have configure that to be on OneDrive.

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See www.grainge.org for free Authoring and RoboHelp Information

I think the reason they are saying OneDrive is not supported is that it seems to be slow synchronising as others have reported here. To be clear, cloud drives are really only OK for one author who may work off of multiple machines.

I agree with @Amebr that it is not a bug as the common bit with others is Adobe are saying it is not supported and in scenarios where in theory it could nonetheless work, practically the way OneDrive works makes it unusable and Adobe have no control over that. The issue here is more about the way your IT people have configured things.

I also agree that a feature idea would be worthwhile and I would certainly vote for it. I never use the default. When I create a new project I simply configure its location to be where I want it.

After posting click the number that will appear, then copy the link here. It makes it easier for others to vote and support you.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Further to this, I wanted to clarify that:

1. I copied the My robohelp projects from one drive to the root of c drive
2. Deleted it from one drive.
3. When I reinstalled Robohelp, I selected change location to change the default location to be My robohelp projects in the root of c but Robohelp seemed to ignore this.
4. When I checked after install, Robohelp had automatically created the My robohelp Project in One drive again and set this to be its default location, despite my trying to specify a different default location on install. 

I don't think it's technically a bug, but if they don't support projects on OneDrive, I think it would make sense to be able to set an alternate default location, as more and more companies are defaulting the Documents folder to OneDrive.

You can request features and report issues here: https://tracker.adobe.com/

Post the item number in the discussion so people can easily vote if they want the same functionality.

1. My working directory for projects added to sharepoint is my local drive. I hardly had anything in One Drive. I had some outputs in one drive  and I had a couple of RH projects that I was using to experiment with. I think half the time this was just when I was experimenting and I was just accepting defaults rather than specifying a specific folder on my local drive. Its seems this was enought to cause some issues. Adobe Tech Support told me you should not use one drive at all.
2. In my organization my users\username\documents folder is synced to one drive automatically. My IT people told me that other applications may be affected if we removed the synchronziation between my documents folder on my c drive with my documents folder on one drive. So we have not done this.
3. When I reinstalled Robohelp, I tried to change the default location to be a random folder on my C drive. Robohelp does not seem to recognise that I have changed my default location. Robohelp is still displaying the documents folder on one drive as its default location. I assume this is because of the automatic syncing? But I am not sure. I told Adobe Tech Support about this. I do not know if this is a bug or not.

Safest best practice is to have a c:\projects\{project_name}\ location to work in - avoids all that OneDrive synching stuff.

I thought your projects were on a local drive or network drive. In theory OneDrive should work but I have found that whilst you can put a project on Google Drive and work on it, when I tried OneDrive it was a different matter. In both cases though I am talking about one person working on the project. In theory two people can work on it but in practice I would only do that where users are in different time zones.

OneDrive is not the same as Sharepoint which can be used for source control with check in and check out.

By default RoboHelp will create new projects in Documents > My RoboHelp Projects. It sounds like you need to talk to your IT to find out where that folder is located. 

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information