RH server Web Administrator - Need to manage users

Forum|Forum|3 years ago
February 10, 2022
1 reply
344 views

Hi team,

I'am facing strange issue here with RH Server 11 !

I created some user accounts through RH server web admin portal, but i can't see them in the related SQL Database, and I can't even manage/edit them on the webadmin RHS11 portal !

- Test connection between RHS 11 and SQL express DB is ok

Any one has an idea about the issue ?

This topic has been closed for replies.

Peter Grainge

Community Expert

I am not sure if any of the regular supporters here have knowledge of RoboHelp server. If you don't get a response, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

M

metro5E8AAuthor

Known Participant

Hi, thanks a lot ! I already wrote to the support but i post here just in case someone can help.

Wait and see 🙂

Thanks

M

metro5E8AAuthor

Known Participant

Hi, as we are using LDAP connection, when trying to add a user account it has to be first created on the AD and in the correct location, so the LDAP request will find it in the directory, otherwise it'will not work.

Ensure about you're using ldap feature, i don't know if RH server is able to use local accounts.

Regards

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded