RH2019 Is Slow When Creating New Topics

Regarding the index report not showing all the terms, I've found the reports are incomplete until I scroll to the end of the report. This may take a bit of time as only one "page" loads at a time and you have to wait for the page to finish loading before you can get continue scrolling. (I have 2019 update 12, although I'm only using it for testing, not production work.)

Who said anything about Support? I will be asking further along the line and they may ask for the project.

Is this what an index line should look like in the topic file?

<meta name="rh-index-keywords" content="command bars,pinning command bars,displaying:command bars,hiding:command bars,showing:command bars,unpinning command bars" />

Peter,

I didn't indicate if I could because I'm not sure I want to share it with them. The last time I worked with support to get RH hooked up with git, they were not able to identify or fix the problem.

What you said about the topics holding the keywords makes sense. I just created a dummy project, and the same thing happened with the index file.

I'll chat with my manager and see if he wants me to proceed with sharing the project with support.

Cindy

My apologies, I was forgetting the actual terms are not held there any more, they are in the topics now.

Adobe fixed the index problem but maybe there are still scenarios where there could be problems. Before I ask, you didn't indicate whether you can share the project with them.

If by corrupt you mean empty, then it's corrupt!

Weird...

The empty index file makes no sense. When I compile the help, there's an index.

That suggests to me the index is somehow corrupt. Whilst I haven't downloaded an index file, all the other reports I have downloaded have been complete.

I suggest you use Explorer and locate the index file in your project. It's easy to find. Create a copy somewhere and open the copy in a text editor. Examine that.

Peter,

I just downloaded the index, but the downloaded file is not correct. The Excel file has 251 entries, but it is not complete. So the index is in excess of 251 items.

I have finished the bulk of the work to convert the help project from 2019 Classic to 2019 (which I did by re-creating the topics, not importing them), so this isn't an issue any longer. I think I will just let this issue die.

Thank you for your help along the way!

Cindy

Slow indexing was a known issue but corrected in Update 12, which you have applied. Whilst the project is not large, how heavy is the indexing?

If you go to Reports > Index, you can download the index as a CSV file. That will give you the number of lines. Post that and I will see if Adobe can throw any light on it.

It might help to know if you would be willing to share the project direct with Adobe.

Good morning, Peter:

I cannot share the project with you. This is internal, proprietary software...

So, when I started the thread, I was experiencing slowness in creating new topics. I would choose the option to create a new topic and type the topic name and file name, then add index terms. Adding the index terms was slow, as was clicking the Add button when I finished.

Since we've started this thread, I stopped adding the index terms when I create the topic. Creating the topic is faster now. But when I go back later to add the index terms, it's slow once again. When I click in the index field, the cursor line shows for a second, then disappears. It takes a a couple of seconds for the cursor to reappear (and flash) in the field. As I add terms, I have to wait for a couple of seconds between adding each term for the cursor to reappear.

I hope that helps - and I apologize for the confusion.

Cindy