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joannez73713747
joannez73713747
Participant
November 13, 2018
Question

RH2019 Update 2: Publishing error "Failed to create directory"

  • November 13, 2018
  • 1 reply
  • 503 views

Hello everyone:

Background: My company upgraded laptops, so I'm setting up my new system, including RoboHelp. I just upgraded to version 2019, Update 2 (but want to use RH Classic).

I did a quick test to see how things would go. I successfully generated my files using the Responsive HTML5 output. (I verified my FTP connection and credentials were all still valid.) Upon publishing, I received the following error: "Publishing has been cancelled. Failed to create directory: site."

I checked with our IT team, and they verified that things were working properly on the server side.

Have any of you seen this error, and can you possibly advise me on how I might resolve this? Thank you in advance.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 14, 2018

    See Item 5 in Snippets WebHelp on my site.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

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    joannez73713747
    joannez73713747Author
    Participant
    November 15, 2018

    Hi Peter:

    Thanks so much for your response. I visited the link you provided, and tried all of the options, but had no success. This morning I re-created my Responsive HTML5 output, re-entered my FTP credentials, and tried again, but got the same error. On a side note, I have an FTP tool (FileZilla) open, and I'm able to ftp my updated help topics and publish them with no errors using that method. It's only when I try to publish via RoboHelp 2019 (Classic) that I'm having this problem.

    Do you have any additional thoughts on what else I might try? Thanks again for responding to my initial post.

    JZ

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    November 16, 2018

    Sorry but no other answers. Creating a new folder has always worked to the best of my recollection

    As an alternative to File Zilla, you could try SyncBack. I have used for publishing to a server that does not allow FTP connections and requires SFTP, which RoboHelp did not support. With that I published locally and then SyncBack compares the local and remote folders and files. It can be configured to delete as well.

    See www.grainge.org for free RoboHelp and Authoring information.

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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