Skip to main content
Tejas Dandekar
Tejas Dandekar
Inspiring
March 24, 2021
Question

RH2020 - difference between RH 2017 and RH 2020 context sensitive help calls/format

  • March 24, 2021
  • 3 replies
  • 306 views

We have existing responsive html5 online help developed using RH 2017.

We are now moving to a frameless output in RH 2020.

I was looking at this URL https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/calling_csh_help.htm,

If I generate the frameless output in RH 2020 and just copy the output to the help server, it wont work, I assume. There is some difference between the 2 outputs. Does anyone know what it is? I need to tell my development team to update their code to now show context-sensitive help from a frameless output.

This topic has been closed for replies.

3 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 24, 2021

Just to be clear - you're talking about the different CSH calls within the Frameless output option, right? Not Frameless vs. skinned HTML5? - that seems to be what Peter answered.
For the CSH methods, I suspect (at least in my case), that if you have map ids already set up, using the ?rhmapno= method is the least painful.

Tejas Dandekar
Tejas DandekarAuthor
Inspiring
March 24, 2021

So from the RH 2017 responsive html5, we are now moving to something similar to the compass travel sample in RH 2020.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 24, 2021

Frameless is where more development will be going so that's one good reason. The other would be if your help is publicly available then Google works much better with frameless.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
March 24, 2021

Sure it will work, you just need to invoke the CSH differently - you can use the ?rhmapno=xx method or the direct URL method as outlined in Peter's topic there.

Tejas Dandekar
Tejas DandekarAuthor
Inspiring
March 24, 2021

Any pointers on which method to use when or which not to use for any scenario? Or is it purely choice?

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices