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Question

Robohelp 2020 update 5 - project added to Sharepoint not showing with version control when downloade

Forum|Forum|4 years ago
July 7, 2021
17 replies
408 views

We have a project that has been added to sharepoint using Collaborate > Add Project. I need to edit this project so I selected Collaborate > Open Connection > Sharepoint Profile. I navigated to the folder on sharepoint, selected the .rhjp file and selected Open. Robohelp said it was downloading files. It is a huge project (nearly 7,000 files).

The project is now in Robohelp. However, when I went to edit a topic, I did not get a message to say that it is not checked out. If I right-click the topic, check out is not listed as an option and if I select Collaborate > Check in, the file I have edited is not showing up as needing to be checked in.

Its like Robohelp does not think there is any version control on this topic. So far, this has happened on about 4 topics. However, its not happening on all of them. I have now selected collaborate > Get latest version to try and get these files from sharepoint. I have checked the folder in sharepoint and they are there and my colleague has worked on them and checked them back in (last week) with no problems.

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Peter Grainge

Community Expert

I just realised you meant on SharePoint. There I think separate top level folders would be better.

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joannah98656944Author

Inspiring

I agree. I think it is worth trying at least.

Peter Grainge

Community Expert

Each project must be in a unique folder. The RHPJ file will be in the root of that folder. You can have several projects under a parent folder.

My RoboHelp Projects > Project 1 (with all its folders and files)

My RoboHelp Projects > Project 2 (with all its folders and files)

is OK but I'm thinking given the confusion so far that keeping them entirely separate might be safer.

Project 1

Project 2

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joannah98656944Author

Inspiring

Question: Do we need to have to a separate folder for each robohelp projects? In other words if this is my sharepoint url:

Should I have only one RH project in the doc_team folder? And for each rh project I would have a new connection profile pointing a different folder?

Peter Grainge

Community Expert

@Jeff_Coatsworth Obviously I bow to you on all things Fm. If that is how it was in Classic, a bug report should be submitted.

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joannah98656944Author

Inspiring

Actually though, its not just that project, its the whole folder and there were folders within folders! And now, and some of the sub folders have files but some of them are empty!

I think we need some advice on how to use Sharepoint with Robohelp.

J

joannah98656944Author

Inspiring

It is a bit confusing because that is what led me to think that the project was linking to some framemaker files which might be causing the issue.

There definitely seems to be something wrong because, I thought I was downloading one project but in sharepoint we have been experimenting and there are 2 other versions of this project in the sharepoint folder and if I go to my c drive, I can see that those 2 other versions of the project have downloaded as well. Hence why it was so large and took so long!

So maybe you are right, and we need to delete everything from sharepoint and add the project again?

Peter Grainge

Community Expert

Import is a one off process. Update All is not left "hanging about", it's there for Linked Documents.

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Jeff_Coatsworth

Community Expert

But it should only appear IF the project was linked, not imported - that's how it worked in the past. Once you imported, the cord was cut & the project just looked like any other native RH project. Only linked projects had some "hook" left that pointed back to the source.

Jeff_Coatsworth

Community Expert

About all I can suggest is to check the entire project out of source control & then check it back in, other than that, I think you'll need to talk to RH support - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your support contact options.

J

joannah98656944Author

Inspiring

Just to confirm my colleague:

1. Imported her framemaker files to Robohelp Classic 19

2. In Robohelp 2020, upgraded the Robohelp Classic 19 project

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