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Inspiring
September 24, 2024
Answered

RoboHelp 2022 - Close TOC section when another section is selected

  • September 24, 2024
  • 3 replies
  • 830 views

I have an extensive content menu system set up for a help system. When I view the help system in a browser and click on a section title, the section expands. When I click on another section title, that section expands, but the first section does not automatically contract. I want to have the open menu close when I select another section title or topic in another section. I have researched this extensively and cannot find an easy way to make this happen. I would like to do this without having to rewrite the JavaScript code or Skin code used to dynamically produce the help system webpages. I can see no option in the layout settings for Close existing panels when a new one opens , Auto-collapse TOC, or Accordion TOC, and changing accordian settings (KEY_SHOW_ACCORDION) in the code files has no effect.

Also changing false to true in the following code has no effect:

<drillDownTOC type="boolean">false</drillDownTOC>

Could it be that I am using a corrupted frameless skin, or is there some easy solution I am missing?

Correct answer marcosOV

Ok, good to know - I don't recall ever noticing the effect (or really being bothered by it) but if you find some example of where it behaves like you want, maybe have a look-see at the code behind it - that might help you figure out how to make it happen.


I just received this message from the Adobe Customer Care team:

 

Thank you for contacting customer support.
As per our discussion regarding Adobe Robohelp, as we checked with the internal team, Adobe RoboHelp 2022 with Frameless output, there isn't a built-in setting in the layout options to make one section of the content menu collapse automatically when another section is expanded. We have shared this with the product /engineering team, and if there is any update around in the near future, in the upcoming updates of Robohelp, we will let you know. I hope the given information has helped you. Please let me know if you still need any assistance.

 

Thanks for working with us,
Adobe Customer Care

3 replies

Jeff_Coatsworth
Community Expert
Community Expert
February 6, 2025

@Gina39036576znwo & @marcosOV - as I said, warm up that Tracker link and log a wishlist. Post it here and the more that vote for it, the likelier the probability is that it gets on the RH dev plan.

Known Participant
February 6, 2025

Hi. Did you ever find an easy workaround for this? Like mabye even a custom button on the top header row to collapse the whole toc at once would be nice. 

marcosOVAuthor
Inspiring
February 6, 2025

Unfortunately, I did not, and now I am so busy with production that I have no development time to dedicate to the issue. I don't understand why Adobe has never included this functionality.

Known Participant
February 6, 2025

Thanks for responding. It is a shame, for sure, and should be standard functionality as TOCs easily get large. 

Jeff_Coatsworth
Community Expert
Community Expert
September 24, 2024

What skin are you using? Maybe trying another to see if it works might point you in the right direction? 

marcosOVAuthor
Inspiring
September 26, 2024

Thanks for your answer. I started with the standard New Frameless Template - Orange. I have months of development on the skin now, but the table of contents has only recently reached a size where closing of open sections is warranted. Isn't there a simple checkbox or something to do this? I can find no good answers to this issue online, including ChatGPT 4o. The suggested settings have either not been present in the interface as advertised or have not worked. Any suggestions? 

Jeff_Coatsworth
Community Expert
Community Expert
September 26, 2024

What patch level are you running? If you try out the latest Patch 5 version on a copy and it's still not behaving the way you want, then it's time to contact the RH crew - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.
It might just come down to a suggestion logged in the Tracker (https://tracker.adobe.com/).