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michelem86690694
michelem86690694
Inspiring
October 14, 2019
Question

RoboHelp and Zendesk

  • October 14, 2019
  • 2 replies
  • 245 views

Can you cite the advantages/disadvantages of authoring end user documentation in Zendesk? I currently use RoboHelp as the tool to create online Help for our many web applications. A Support manager is pushing to drop RoboHelp and use Zendesk as the authoring tool for online documenation. He wants to simplify the number of tools we use to deliver content to users. My manager isn't so sure and has tasked me with the job of researching whether this is a good idea. 

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    2 replies

    A
    Adobe Employee
    Amitojsingh
    Adobe Employee
    October 15, 2019

    Is the requirement more around supporting a Zendesk based output format where in user can use RH for authoring and publishing to multiple formats incuding ZenDesk? We do have it on our roadmap to provide these multiple output options.

     

    Thanks

    Amitoj Singh

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 15, 2019

    I have branched this into a separate thread as it is really a different question.

     

    Zen's home page shows this.

     

     

    I have no knowledge of its capabilities as, surprisingly, I am a RoboHelp user. 🙂 Based on that though it looks like a move on the part of the Support Manager to get your documentation built into their resources rather than a move to rationalise software. I think you manager needs to have a chat with him.

     

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