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November 30, 2021
Question

RoboHelp Server 10 : Test Connection to local SQL BD keep failing using JDBC

  • November 30, 2021
  • 1 reply
  • 1138 views

Hi team, 

I'am currently trying to migrate our RH application from v9 to v10 ! We backed-up and restored our prod DB on a test environnement, we installed RH10 on a win2019 server and also SQL2014 on same server ! 

When trying to test the connection to the local database it's not working ! Always we get a Connection Failed error message ! 

What is surprising is that we got connection successful to the same sql express DB by using TestDatabase.udl application. 

We also followed the recommendation mentionned above on this discussion but no chance : 

 

Database URL  ----- >      jdbc:sqlserver://localhost

Database User Name ------>      <your username>

Database Password           ------>      <your pwd>

JDBC Driver Class           ------>      com.microsoft.sqlserver.jdbc.SQLServerDriver

JDBC Driver Path           ------>      "C:\Program Files\Apache Software Foundation\Tomcat 8.5\lib\mssql-jdbc-9.4.0.jre8.jar"

 

Any suggestion please ? I asked the support for assistance but it's taking a long time and no answer for the moment ! 

    This topic has been closed for replies.

    1 reply

    Jeff_Coatsworth
    Community Expert
    Community Expert
    November 30, 2021

    Did you e-mail them? See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    metro5E8AAuthor
    Known Participant
    December 1, 2021

    Hi Jeff, Thank you. For sure i'am already dealing with adobe support and i was here to try to enlarge my chance to solve my issue. Will keep you posted.

    metro5E8AAuthor
    Known Participant
    December 9, 2021

    Hi, 

    I finally solved my issue ! If anyone need info i can publish them asap ! 

    Thanks