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Question

RoboHelp Server 11 Training/Help

Forum|Forum|3 years ago
August 9, 2022
4 replies
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I and my team are new to RoboHelp Server, as in we just got it loaded. I'm set up as an admin and I'm trying to add my writers as users but am having difficulty finding instructions on setting permissions. Yes, I can add them to a new group, but where do I add the permissions for that group? In addition, I'm wondering on best practices. We have about 5 separate help files for 5 different applications. Do I create 5 areas or 5 contexts? Or do I just put them all in "general"? One of them most certainly will be in its own context as it is large and will require merging. The others are small and self-contained in one project each. My IT guy wants to keep them all in the one context (except for that one large one that needs merging). I just have so many questions. The help files and pdfs from Adobe only barely touch on these things. Any help or pointing to other sources, would be appreciated! Thanks! I was hoping to find more on Peter G's site, but maybe I missed it somehow.

RoboHelp server

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Peter Grainge

Community Expert

You don't need RH Server to merge. See Merged Help (grainge.org)

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My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

It sounds like you may be confusing Rh Server as something you need to host your help. You only need a web server for that.

We need them on a server that the application can link to but that outside users cannot get to through google or any other source.

For that you may need Rh Server to control user access. Otherwise you could put the help on web servers that are only accessible to your customers, in other words on their intranet.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

K

Kdale2Author

Known Participant

Thanks. I think we need both though because of the massive one where we need to use the merging function. I'm slowly figuring it out and writing up my steps as I go. Maybe some day I can help someone else with this dark art. LOL

Peter Grainge

Community Expert

Sorry but Rh Server is a black art as far as I am concerned. 🙂

I know @johndaigle is up against a deadline right now.

If no response from anyone, try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

K

Kdale2Author

Known Participant

OH wow! I should have consulted y'all before going down this road! But we needed something to merge our massive help file together so we can move from .chm to rhtml. That said, that still won't happen for a while. The other 5 help systems are smaller and we just needed to pull them out of the applications so they don't have to be part of the build. We need them on a server that the application can link to but that outside users cannot get to through google or any other source. I'll mess around in it more and hope I stumble on the right solution. Hopefully John can help me out after his deadline. Thanks all!

Jeff_Coatsworth

Community Expert

Not very many of us around here use the RH Server product, so help is a bit scarce. About the only one I know who's really up on it is @johndaigle - maybe he'll chime in ;>)

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