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jasonm74506877
Participant
May 20, 2024
Answered

Search not working when publishing to SharePoint

  • May 20, 2024
  • 2 replies
  • 261 views

I am using RH Version 2022.3.93 and am publishing projects to SharePoint for the first time. Search functionality works perfectly when I publish a project for the first time. However, when I republish the project, searching doesn't work, and the browser crashes. Searching works perfectly if I create a new folder with a unique name to publish the project to. If I republish with the same folder name, searching doesn't work, even when I delete the original folder from SharePoint.

    This topic has been closed for replies.
    Correct answer Amebr

    What happens if you publish for a second time, clear your browser cache, then try searching? If it works, it would indicate a caching issue. Perhaps your web server admin, or sharepoint admin can set a different caching period or turn it off. If they don't want to do that global, see if they can target the whxdata folder only, as i know I have had caching problems with that folder in non-sharepoint help sites.

     

    Otherwise, as Peter said, your best bet is support.

    2 replies

    A
    Community Expert
    AmebrCommunity ExpertCorrect answer
    Community Expert
    May 22, 2024

    What happens if you publish for a second time, clear your browser cache, then try searching? If it works, it would indicate a caching issue. Perhaps your web server admin, or sharepoint admin can set a different caching period or turn it off. If they don't want to do that global, see if they can target the whxdata folder only, as i know I have had caching problems with that folder in non-sharepoint help sites.

     

    Otherwise, as Peter said, your best bet is support.

    J
    jasonm74506877Author
    Participant
    May 28, 2024

    I tried it, and it worked. Now, I must clear the browser cache whenever I need to republish. I sent your response to my web team to see if they can figure out how to clear out the whxdata folder or if there is another way to clear the cache.
    Thanks for your response.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    May 21, 2024

    Follow this link and scroll down to Sharepoint to see what has been fixed in Update 4. Issues fixed in Adobe RoboHelp. I don't think the search issue there is yours but that's for you to decide.

     

    I do not recommend Update 4 at the moment as it has a bug whereby any blank lines added for spacing reasons are ignored. This is being investigated by Adobe. 

     

    There aren't many Sharepoint users supporting the forum at the moment. If you don't get an answer, I suggest for this one you need to go to Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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