Topics with PDFs attached have stopped working in SharePoint (RH 2019, new UI)

Forum|Forum|4 years ago
March 24, 2021
17 replies
447 views

Hi, Everyone.

I have several topics that have PDFs "attached." Attached isn't the right word. Each of these topics is simply a "blank page" that maps to the PDF asset as its source ("assets/docs/ETF History 2018.pdf").

When you click the title of these pages in the TOC, it should open the PDF in a new browser window. But they've all stopped working when serving my help system from SharePoint. I don't know exactly when they stopped working b/c I don't look at these pages often. But they worked as recently as a month ago.

NOTE: each of these pages operates just fine when viewing the help from my local drive. It's only on SharePoint that I get the "404 not found" error.

Can anyone recommend some troubleshooting for me, please?

Thank you!

This topic has been closed for replies.

Correct answer Jeff_Coatsworth

As I suspected - I think you need to go with the container (.aspx) holding the link to the .pdf route.
Usually you would stick a link to the PDF inside a topic that actually has some relevance to what the PDF is all about - why not stick it in that "History" topic?

M

martinl83372021Author

Inspiring

I've logged the feature request:

https://tracker.adobe.com/#/view/RH-9012

M

martinl83372021Author

Inspiring

Sounds good. Thanks for suggesting it.

Jeff_Coatsworth

Community Expert

Feature request I would suspect

M

martinl83372021Author

Inspiring

Right, great idea. Should I log it as a "bug" or a "feature request"?

Jeff_Coatsworth

Community Expert

You could also log a Tracker issue (https://tracker.adobe.com/) to maybe improve the conversion process - I think it's just set to handle turning everything that's a .htm into a .aspx file.

M

martinl83372021Author

Inspiring

Yes - the container holding the link. That's good advice. That's what I'll do.

Thanks, Jeff!

Jeff_Coatsworth

Correct answer

Community Expert

As I suspected - I think you need to go with the container (.aspx) holding the link to the .pdf route.
Usually you would stick a link to the PDF inside a topic that actually has some relevance to what the PDF is all about - why not stick it in that "History" topic?

M

martinl83372021Author

Inspiring

Oh - locally it's .htm. The output for SharePoint is .aspx.

One clue is that, when viewed in SharePoint, if you click the page title in the TOC, you get the "404 not found" error. And the URL is this:

https://share.etf.wisconsin.gov/sites/teams/supportservices/hr/HandBook/Output%202019%20SP%20210324%20history/assets/docs/ETF%20History%202018.aspx

If I change the .aspx to .pdf, the pdf opens instantly.

Jeff_Coatsworth

Community Expert

I mean is it a .htm file or a .aspx when you play with it locally?

M

martinl83372021Author