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A
A-Bel
Inspiring
August 20, 2025
Answered

Trouble with recent file RoboHelp_CSH.h in Robohelp 2022

  • August 20, 2025
  • 3 replies
  • 286 views

Hi, our developer has been tasked with integrating the new frameless output into the software, and I have provided him with the API folder from RH 2022. After many years, we are switching from CHM to HTML5. Now it turns out that the file is not working. For example, the page to be opened should always open in Internet Explorer 11. This no longer works. Is there a more recent version of this file? Or can anyone here help?

This is the exact recommended file $ProgramFolder\Adobe\Adobe RoboHelp\CSH_API\C++\win\RoboHelp_CSH.h

Thanks

    Correct answer Jeff_Coatsworth

    Your devs should be able to edit the C++ to fix that if you want to use the API method.

    3 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 20, 2025

    You don't have to use the API. Just call the help as described in the link I gave you.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

      

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    A
    A-BelAuthor
    Inspiring
    August 25, 2025

    https://www.grainge.org/RoboHelp_Tour/rh2022/outputs/calling_csh_help.htm

    If you mean this page, it helped us to display the IVZ, thank you!

     

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 20, 2025

    The page to open should appear in whatever the default browser is set to - not IE11!
    Are the CSH calls launching the correct topic?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 20, 2025

    I don't believe there is a later version. You would have to check with Adobe Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

     

    That said, IE is no longer recommended by Microsoft and not installed on current operating systems. Why would you want to specify IE noting that. 

     

    This page on my site may help re calling help generally.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

     

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    A
    A-BelAuthor
    Inspiring
    August 20, 2025

    We don't want to specify IE. That's a misunderstanding. It's the other way around. RoboHelp_CSH.h didn't work at first because it said that IE must be open.
    This ist only one issue to show that the file is obviously out of date.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity ExpertCorrect answer
    Community Expert
    August 20, 2025

    Your devs should be able to edit the C++ to fix that if you want to use the API method.

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