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JohnStonecypher
JohnStonecypher
Inspiring
June 27, 2023
Answered

When adding project to SharePoint, I get a blank window

  • June 27, 2023
  • 2 replies
  • 474 views

I am following the instructions for Collaborate using SharePoint Online, and I've gotten stuck. (Note: I am using RH 2022.0.346 on a Windows machine. I am a relative newbie to both RoboHelp and SharePoint).

 

1. I created a connection profile to my SharePoint site, and it succeeded.

 

2. In SharePoint Online I created a new folder in which I will add the current project.

 

3. I tried to add my project.

 

4. The instructions say that at this point I should be able to select a SharePoint Online connection profile. But instead, I get this blank window.

 

Can anyone see what I'm doing wrong?  Thanks in advance!

    This topic has been closed for replies.
    Correct answer JohnStonecypher

    It turns out I was able to just click on Select on that blank screen, and the process moved forward from there. So I think that solved the problem?

     

     

    2 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 28, 2023

    I have studiously avoided any source control, not just Sharepoint. Follow the forums for many years and you will see why. My own method was zip up daily and put that on the network. However, that's because only one person would be working on any one project at any one time.

    ________________________________________________________

    My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

     

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    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    June 27, 2023

    Unfortunately not many of us here know much about SP. All I can suggest is updating to Patch 2 (current version in June 2023) & see if that makes any difference. If not, then you need to talk with the RH folks - see https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    JohnStonecypher
    JohnStonecypherAuthorCorrect answer
    Inspiring
    June 28, 2023

    It turns out I was able to just click on Select on that blank screen, and the process moved forward from there. So I think that solved the problem?

     

     

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