Acrobat Pro toolbar keeps resetting

Question

The toolbar in Acrobat Pro keeps changing back to the default list of tools. I have to re-customize the tools in the list every couple of days. I have the latest version: 24.002.20687.0. How do I get the customized toolbar to not reset?

Amal. · Answer

Hi @chrhammo

Hope you are dong well and thanks for reaching out.

Have you started experiencing this issue recently?

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

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