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Per Asbjørn5E70
Participant
April 22, 2021
Question

combine pdf = outputs a binder file with just black nois but no errors

  • April 22, 2021
  • 2 replies
  • 1247 views

I try to combine two pdf i acrobat standard DC on one pc this works fine but on a another it wont.

 

The output file is looking like the added picture.

Is on the same account, i reinstalled acrobat but no change.

 

Any ideas??

 

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 22, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described the combined PDF works fine on one PC and not on other.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try to combine a different set of PDF files and check if that is working fine or not/

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

You may also try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works for you.

 

If it still doesn't work, please create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

P
Per Asbjørn5E70Author
Participant
April 22, 2021

Hi

 

I use latest version and it Standard DC and not PRO.

 

I have tried the guide for Amal but it seems to only work a time or two an the problem is back.

 

treid diffrent pdf`s and the will combine fine on a another pc with standard DC and on a PRO version.

 

 

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 22, 2021

What operating system are you using in that computer and what type of processor?

 

For example, Is this a Lenovo computer with an AMD (not Intel)  processor using an OEM-provided drivers version with Micrososft Windows 10?

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
April 22, 2021

If everything was working fine before, can you confirm if this started happening after updating your Acrobat Pro?

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