Questions

Why can the AI function in Adobe Acrobat be used in the free version, but when a Creative Cloud subscription is linked to the registered user, Adobe Acrobat prompts you to purchase the AI function?

I am Very frustrated with Adobe due to not allowing me to install my copy of Acrobat XI Pro to my computer.  While I have always been a fan of Adobe, I am very upset currently because I am not being allowed to use my hard copy of Acrobat XI Pro. Making contact with a real person other than in the "chat" process is very frustrating. I'm a 68 year old semi retired man, that still has a need to use my Adobe Acrobat and Photoshop CS6 programs that I purchased many years ago. I have not asked for technical support because I know how to use them in my own limited way, but due to having to replace a couple of old computers due to them crashing, one being destroyed by a lightning strike surge, and a laptop that was not capable of being upgraded to windows 11 because it was too old. I now am being locked out of my hard copy programs which I purchased, because when I click on the "Retry activation. I have already deactivated one of my other computers." it will not accept that option. 

Beim Umwandeln eines Worddokuments in ein pdf/a fehlen verschiedene Buchstaben (f, t, i, l. usw.) im pdf/a. Die verwendete Schriftart ist Calibri. Meines Wissens ist dies eine Standardschrift, die auch in Adobe hinterlegt ist. Ist das Problem jemanden bekannt und gibt es eine Lösung oder wird das Problem durch ein Update behoben werden?

We have two licence keys for Adobe Pro 2020 tied to the same account and we would like to move one key to a different account.I have found these instructions.Transfer an Adobe product licenseBut it says you need a case number. So I asked the support bot for a case number and this is the response it gave me "To continue with agent assistance, please sign in with an active plan. I found no record of an active plan linked to <Email account>". We don't have any active plans, but we did purchase these licences. When I tried to get support from a human it just repeats itself. This is absolutely brutal support.

Since the virtual assistant was no help and there are no options to escalate me to a real person to assist me, I guess this is my last resort.   I had Acrobat Pro XI on my old PC.  When I tried to deactivate it before installing on my new PC, the deactivate option was grayed out.  I logged into my Adobe account and downloaded Acrobat XI from my products.  When it gets installed and I try to launch, I get error : 'Serial number already in use' [P.I removed by moderator]   I found a thread in here from 2017, but it references creative cloud, which I don't have installed, and all of the links in the thread are no longer valid.  I purchased Photoshop Elements (subscription, don't get me started!) and installed it when I got my new PC.  Don't tell me I need to uninstall it and do all sorts of crazy stuff to make my Acrobat XI work...

I have a subscription to Adbobe Acrobat Pro and get this error when I use Microsoft Word.Run-time error '70':File not found: /Library/Application Support/Adobe/MACPDFM/MacPDFM.framework/Versions/A/MacPDFM None of the solutions posted online work. Can anyone help? Thanks.

Make:AppleModel:iMac Intel (Retina 5K, 27-inch, 2020)Model Identifier:iMac20,1Operating System:macOSOperating System Version:14.5.0Operating System Build:23F79Adobe Acrobat.app24.002.20759I have a coworker in the company that uses Acrobat Pro to make small adjustment(change a text/sign or whatever) to many(200+) pdfs per day. All the PDFs were uploaded by others to a server folder for the coworker to make changes.The Error msg were there for a long time but it was only once in a while, recently with the OS and acrobat update it gets much worse.I see there are post suggested to save the file to local drives but with the workload the coworker's doing it is very painful to do that for the current frequency (yeah if you have the error once in a week like 1 pdf within 1k+ pdfs then that's ok, but now the error shows up once every 10-20 files, with that rate the coworker needs to save 200+ pdf to the desktop and edit and save then upload it back to server per week instead of just edit and sa

Hi when i go to open any PDF now with double click or "Open with" i get the following error Adobe Acrobat could not open '20220322_&flow.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded). This has only started recently and is causing me serious problems. Im using a Macbool Pro Monterey and Adobe Acrobat Pro DC Version 2022.001.20085. Any advice woudl be really appreciated. Sean

I've received a document with some information redacted, however the sender has confirmed that some data was redacted that should not have been.   They have said that it is a software error where '...the distinction between two lines of text isn't properly detected by Acrobat in a particular page or document owing to the file size or quality of the particular page.'This doesn't sound right to me because it is not the whole line of text below /above that has been redacted incorrectly, and in some instances, the redaction occurred where no other text is redacted above or below the text.Is this statement correct?  Will Acrobat really redact random words on a page?

I am having a problem where the content in my tags is being deleted. This happens after I use the "Edit" functions and save my progress. After I do this, my tags remain but they are now empty--the content in the tags has been deleted. This is very frustrating, and it wastes a lot of my time, as I have to go through and retag everything. How do I fix this issue?

Hi, I posted to the community back on July 17, and my issue remains unresolved. I pay for a subscription to Adobe and would appreciate help as a paying customer. Is there another way to get support? Regards,Rob

I have Adobe Systems - Adobe Acrobat X Pro on an years old computer. I have uninstalled it on that computer and now I am trying to install it on new laptop, activate it. It throws error and takes me to trial mode.How do I do this?

Acrobat will only launch with admin privileges. I cannot open it otherwise. PDF's will not open unless I launch Acrobat, w/ admin privileges, and do file / open to the PDF. I've tried Acrobat / Menu / Help / Repair installation. Reboot after, but does not fix. I've uninstalled Acrobat, reboot, reinstalled, but does not fix. I've uninstalled Acrobat, ran the AdobeAcroCleaner_DC2021.exe, reboot, reinstalled, but does not fix. Windows 10, OS fully updated, Creative Cloud and all other Adobe apps are up to date. Any ideas? Thanks in advance!

Hello,  A user is opening outlook with no issues but when we select on a PDF attached via outlook the application goes into a "not responding" stage for a few minuts then will eventually open the attachment.   I have re-installed both outlook and adobe, i have disabled the add in, at the moment we have another PDF viewer that is workign but we need the Adobe.  Any idea?

Hello there 😊 I am having some troubles compressing PDF files:I have  to export file from InDesign as high-res, else it cuts some graphic so it will not show correct. See attached.After that files is about 65 MB, but client wants it to be below 10 MB.I have tried in Acrobat, to compress file. Also online on adobe.com, and on pdfcompressor.comI have attached screenshot of graphic that is being cut, and the original Excel file. Any suggestions how to do this?Best from Jeppe

Hello, I'm drawing a polygon on a PDF and I'd like to create a link from that shape to another file. Once I draw the polygon, I don't see an option to create a link. Can anyone help? Is it possible to create an "irregularly-shaped" link? Thank you. 

Hi all,I have to mark more than 1000 elements in an PDF as decorative. I try a JavaScript printed here:/* * This script iterates through all annotations in a tagged PDF document. * It checks whether annotations lack alternative text and marks them as decorative. * This script is designed to run in the Adobe Acrobat Pro debugger. */ // Check if the document has a tag tree var doc = this; if (!doc.catalog.spans) { console.println("This document does not have a tag tree. Please ensure the document is properly tagged before running this script."); } else { // Get the total number of annotations in the document var numAnnotations = doc.numAnnots; if (numAnnotations === 0) { console.println("No annotations are found in this document."); } else { console.println("Processing annotations..."); for (var i = 0; i < numAnnotations; i++) { // Access each annotation var annotation = doc.getAnnot(i); if (annotat

I am trying to add bates numbering to a document (Document was signed in Docusign). But, Acrobat does not allow me to add the numbering because it is digitally signed.  How can I:Add bates numbering to a digitally signed document?ORRemove the Docusign digital certificates so that I can add the bates numbering?

Wie kann ich nur die Kommentare lesen, die von Personen erstellt wurden und nicht die von Adobe automatisch generierten? Z. B. wird in Adobe Acrobat pro automatisch eingeblendet: "Ein Bild, das Text... enthält. KI-generierte Inhalte können fehlerhaft sein." Wie kann ich diesen Kommentar ausblenden? Er legt sich über die Kommentarfelder, die ich tatsächlich lesen möchte, so dass das nicht mehr möglich ist.

Hey guys, I'm trying to open a file outside of Adobe, and it's giving me this error. Inside Adobe, it works fine, and it's up to date, everything is fine. Is there anything I can do?

I have two text fields - Text1 and Text2.  Both are fomatted for dates in m/d/yy format.  When I enter a date into Text1, I would like Text2 to populate with a date that is eleven months later, plus enough days to go to the end of that month.  For example, if 7/17/25 is entered into Text1, I would like Text2 to populate with 6/30/26.  Since months don't end on the same day (28th, 29th, 30th, 31st), I'm not sure if this is possible.  TIA for any help.

hello , i am having problem , when i open  a pdf  document the app works like blank page with this message "there was an error opening this document , An Internal Error Occured"  and the strange thing is that no any bars or buttons as usual   only some buttons avalible .for example there is no menue button on the top left as usual but i can see its shadow when navigating by pointer on it and when i click on menue shadow it shows this error"An Internal Error Occured" please solve this problem i read alot of solutins like changing or deleting permissions and reinstalled  many times , win11 pro last update , all drivers updated , creative cloud updated

Hi All, Up until a few months ago, I was able to do a share review for my PDFs - where I post a PDF and more than one reviewer can add comments. Now, when I ask it to do a shared review (where I save the file on our Sharepoint site - setup with subsites correctly), it just hangs...I'm running a Windows 11. I'm running Adobe Version 2025.001.0577I see there's a new, easier option to run, "Adobe Share"  but then our docs would have to be saved on the Adobe Cloud and I'd prefer not to share my documents with Adobe. I think there must be some security setting that has recently been applied - but I can't figure it out myself. How can I look into this matter? appreciate any help. Many thanks,Orly 

Hello team, I have a user with an issue that is something I have never encountered with. We checked her registered email, groups and it showed SSO success.Was wondering what the next steps should be done. Attaching Adobe Log for assistance.Jun 20, 2023 at 10:59:10 AM : Signing verification Successful.Jun 20, 2023 at 10:59:10 AM : Asset to be extracted: AcroManifest.xml .Jun 20, 2023 at 10:59:10 AM : ARMManifestSchemaParser starts parsing...Jun 20, 2023 at 10:59:10 AM : ARMManifestSchemaParser ends parsing...Jun 20, 2023 at 10:59:10 AM : Product manifest [file:///Users/multimedia5/Library/Application%20Support/Adobe/com.adobe.ARMDCHelper/download/manifests/AcroManifest.xml] parsing done.Jun 20, 2023 at 10:59:10 AM : ERROR: No valid case id found to proceed in manifest, aborting...Jun 20, 2023 at 10:59:10 AM : Acrobat Updater DC encountered errorCode 2400Jun 20, 2023 at 10:59:10 AM : ***** Ending update to /Applications/Adobe Acrobat DC/Adobe Acrobat.appJun 20, 2023 at 10:

Found that I could not open any pdf's in emails or win 10I have repaired the app. No change.I have removed and re installed the app. No change.I am getting AppContainer Incompatability in Protector mode.This is the free app