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Participating Frequently
August 2, 2013
Question

I turned off email notifications but still receiving-please help

  • August 2, 2013
  • 1 reply
  • 3009 views

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    1 reply

    Claudio González
    Legend
    August 2, 2013

    Please see the answers in this thread:

    http://forums.adobe.com/thread/1246956?tstart=30

    Participating Frequently
    August 2, 2013

    I have already followed all of the instructions in that FAQ and do not have more than one account.  I put a screen shot showing everything is checked as "no". 

    the_wine_snob
    Inspiring
    August 2, 2013

    It does appear that everything has been set to NO - so everything correct there.

    However,

    and do not have more than one account.

    Are you 100% certain? The reason that I ask is that is the #1 cause for e-mail notifications to still arrive, when they have turned off e-mail notifications. Over the years, I have ended up with a couple of Adobe I.D.'s, and had to get Adobe to manually get rid of most of those, in a rather long, involved telephone call.

    Often, a user will immediately create an Adobe I.D., which will be their Forum log-in, then not use it for some years, forget about it, then create a new one, when they have an issue. Once, the e-mail notifications defaulted to NO (form was different back then), but with a Jive update, that default went to Yes, and everyone with an Adobe Forum log-in account had to go in, and reset those e-mail notification settings manually - all over again.

    We are blessed here, with Adobe-Admin (John C.), who can look at a user's I.D. and determine if they DO have more than one Forum log-in account. Maybe John C can check out your account(s), and shed some light on what is happening in your case. One thing that I would do in the meantime, is check those e-mail notifications - the ones that are still coming in - to determine which of your POP accounts, they are coming in from. Maybe a long-forgotten account?

    Good luck,

    Hunt