RoboHelp

RH 2019, all patches installed.  When I output to Word, it works using the sample reimagined project. But when I use a project I have created myself, it starts to generate but gets stuck when 'patching topics'. Anyone know how to get past this? 

Willam - wondering if you are referring to a "weird issue" that we are having in Responsive HTML5 with the Header bar. My coworker got a new computer, so a new install of RoboHelp 2019.  When she generated our project with customized "Charcoal Grey" layout, the header bar displays in gigantic height and covers the beginning text of the topic.  From my RoboHelp installation, header bar is fine when generated.This distortion looks like this:   Also, I can't find the "Limit scope.." option you are referring to.  Is it in Responsive HTML5 generation window or somewhere else??

Register now for this free webinar by Peter Grainge on 23rd Jan 2020     Registration link for the webinar: https://2020-01-23-transitioning-from-word-to-adobe-robohelp.meetus.adobeevents.com/   Thursday, January 23, 2020 8-9 am PST | 17 - 18 CEST | 21:30 - 22:30 IST   Transitioning from Word to Adobe RoboHelp (2019 release) Presenters - Peter Grainge, Freelance RoboHelp Consultant Adobe RoboHelp(2019 release), is new from the ground up, with a new intuitive user interface and blazing fast 64-bit processing. Many users have their content in Word documents and would like to import the same for topic-based authoring.    In this webinar, Peter Grainge will walk you through how easy it is to import word document-based content into RoboHelp and some of the export options for output including word-based export. In this free webinar, you will learn: Importing word documents with RoboHelp Options for word import Export to various output formats  

Hello,I am having trouble finding recent content on automating the build of a responsive html5 help system generated with RoboHelp 2019. We would like to have my source files checked in to GIT then have the softwware team's build machine automatically use the checked in files to generate the help output from command line/script. 1) Is this supported in RoboHelp 2019? If not, will it be, and approx when?2) Does RoboHelp need to be installed on the build machine? Or is there some stripped down thingy to install on the build machine?3) Pointers to current information on this? Thanks!Christy.

We use Open Sans in Robohelp Webhelp CSS, which turns out well. However the Webhelp skin doesnt show Open Sans. We edited the .skn and added refrence to Open Sans. But to no avail. The content does show Open Sans but the sidebar with the TOC in Webhelp shows the default font. However if we install Open Sans on the machine, the Webhelp content on both panes shows Open Sans.We cant expect every user to download and/or install Open Sans.Could you Help? Regards,SunilH

I am creating a KB for a new application, and in last night's meeting, the China team told me they would like to be able to have an easy way to switch between Chinese and English. All those translate websites... do they use something like Google Translate? Or, should I simply create two KB's, use two different templates, one for English with a button in the upper right corner with a link to the Chinese version and vice versa? It's never come up before with me, but if there is no translate functionality I'm thinking of the following:Create a Chinese copy of everything I create in English.Upload the word docs into RoboHelp and recreate the hyperlinks and drop down links. Use button to change between English and ChineseThank you, happy holidays!Anahid

The following CSS error only happens w/ Word outputs.  CHM, PDF, HTML outputs all generate without errors.    Unhandled CssParser error: line 1 col 99: invalid identity. CSS => table{border: Solid 2px #808080; border-collapse: collapse; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-padding-alt: 0in 5.4pt 0in 5.4pt; margin-left: 10pt; margin-right: 10px; margin-top: 10px; margin-bottom: 10px; vertical-align: bottom;}

Hi fellow Helpers.   I am using drop-down help quite extensively in my project. However now when I generate the help, some of the drop downs are open (expanded) before they are clicked on. I've done a few experiments to see if there is a reason for this but I can't figure it out. Some of the drop down text is inside snippets and I'm not sure if this is causing the problem. I've tried saving and generating the help with the drop down boxes closed and I have got in the habit of resetting my browser history each time I view newly-generated help. It just seems pretty random to me.    Short of resetting the drop down links to read "Show / Hide more info" rather then "Show more info"   Which is a bit of a cop out.    Any hints, tips / revelations to get my drop downs display "un-expanded" when the help opens, would be much appreciated.    Regards   john V 

I am waiting on the update to fix the issue with "Â" being added to random topics in webhelp output. It's supposedly been fixed and included in Update 10, which was due out in November. Any updates on when we can expect it?

Hi I am using RoboHelp 2019.09 and generating HTML5 with a frameless output preset I have an issue where headings in topics are displayed in a nested way, e.g: Not all topics are affected by this.   I have troubleshooted the css, toc, browse sequence, the HTML code and narrowed it down to the frameless output as it works as expected using HTML5 output   Does anyone have ideas of how I can fix the nested topics?   Thanks Michelle    

I am using RoboHelp Classic 2019. When generating my project to Responsive HTML 5 output, the layout is not applied. It previously worked fine, but now I'm getting this when I generate it (without the layout). Any clues to why this is happening?   

I'm working with Robohelp 2019 and am customizing the Azure Blue skin. Is there a way to delete a button? I'm not needing the glossary and I can't find where I can delete the icon.

Hi, I am currently using RoboHelp 2019 with Patch 8 release. I want a frameless ouput with Orange skin which I want to customize as per my project requirements. I have few questions around it: 1. Can we edit Orange Skin with source code or any editor? 2. How can I remove image from generated output. I just need TOC names to come as a list after publishing. 3. For our current project, we have used Charcoal Grey (HTML5) output, which we have got customized as per our current project requirements and branding guidelines. When we import this new Skin in New Robohelp tool after upgrading the project, similar HTML5 output is not coming. Do we need to get all customization again for this skin in upgraded robohelp or is there any other workaround solution?  

Hi Peter and Amitoj:  Was the multi level list issue above ever resolved? We use multi level lists extensively and they work fine in RH 2017, but when I upgraded to RH 2019 Classic and output to Responsive HTML 5 the formatting is off. I can't figure out how to resolve it in the code editor. The style sheet applies fine in RH 2017 and also in webhelp outputs and looks fine in the topic Preview. 

Does anyone know what these package xml files in the whxdata folder are and why I might have so many of them? I did have about 1100 files in this folder and then something (I'm not sure what) happened and now I have 2444 files.  

I am trying to generate printed documentation, but I get the message that a supported version of Word doesn't exist and to load a 2000 version or newer. I have a subscription for Word 2016. Is there a way to make it work?

In the responsive html5 online help we have the following structure:Plans chapter- topic A- topic B- topic CNew Plans chapter- topic A- topic B- topic CThe Plans chapter entails all help topics of the legacy module of the application. This co-exists with the new application module.The New Plans chapter holds the help topics for the latest development.The same functionality is available in the legacy application and the new application at the moment. Eventually the older functionality will be phased out.The requirement is that when the users search for topic A, it should ideally only fetch the topic A from the New Plans chapter. How can we achieve this?If I apply Exclude from Search for Plans chapter > topic A, would the search automatically pick topic A from new Plans chapter? That should be good then.Any thoughts?

Hi fellow Helpers. I am using drop-down help quite extensively in my project. However now when I generate the help, some of the drop downs are open (expanded) before they are clicked on. I've done a few experiments to see if there is a reason for this but I can't figure it out. Some of the drop down text is inside snippets and I'm not sure if this is causing the problem. I've tried saving and generating the help with the drop down boxes closed and I have got in the habit of resetting my browser history each time I view newly-generated help. It just seems pretty random to me.  Short of resetting the drop down links to read "Show / Hide more info" rather then "Show more info" Im at a loss as to what to do. Any hints, tips / revelations to get my drop downs display "un-expanded" when the help opens, would be much appreciated.  Regards john V 

I have two questions about Sharepoint and RH 2017: 1. When working with project files stored in SharePoint, are you able to connect directly to those files in SharePoint and work with them in real time from Robohelp? Or does the process involved checking them out to local spot and working with the local copy then checking files back in? If I open a Word document from SharePoint while in Microsoft Word ... that file opens in Word and saves changes back to SharePoint directly for me until I close Word. Wondering if similar thing meant to happen in RH.   2. Anyone have instructions for setting up the connection between RH 2017 and Sharepoint? Specifically, what you entered in the SharePoint Site field of the Connection Details window? I did the following and can't get my Test Conncection to succeed after trying a few variations of what I thought was the correct URL for my company's SharePoint site. Only instructions I find when searching online seem to be RH 2019-based and talk

Examining the styles provided by RH 2019 in the default.css file via text editor and noticed a list style that doesn't get surfaced in the RH 2019 UI. Wondering if anyone knows what it's in there for (see blue text below - styles in gray provided for context/location in CSS). ol.minitoc-list {  padding-left: 0;  margin-left: 0;  list-style: none;}ol.minitoc-list ol {  list-style: none;}a.minitoc-list-item {}

Im using Robohelp 2017.   Currently, working on webhelp content, where I dont need Folder or Topic icons/images in the TOC. Unable to find solution for it.

I am using RH6. I placed my cursor in the middle of a paragraph. I expected to insert text there (that is, I expected new text to appear at my cursor while preserving existing text). Instead, I was overtyping existing text (that is, as I typed, existing text was overwritten by new text). I searched RH6 Help and the Adobe site for "overtype" and "overstrike" but found nothing. Any ideas?

Hello everyone, I really like the functionality of the Adobe Robohelp User Guide site experience - https://helpx.adobe.com/robohelp/user-guide.html. Wondering if this was actually built using Robohelp? If so, would anyone be able to let me know if there exists any ready-made templates that are similar to it or get the actual project template from Adobe? I'm just trying to work on a short timeframe and want to get as much functionality from a UI standpoint within a template. Thanks,Karthik 

Hello all, I'm experiencing a critical issue with the Frameless output. I use RH2019 update 9 (including the hotfix, but also tried without it). The project includes multiple merged projects. When I generate the project and test it offline, it works OK, but as soon as I publish it on a server and access the published site, the following issues occur:- The search does not return any results for content within merged projects when you initiate search from a topic within a merged proejct. On the home page or a parent project page, the search works correctly.- Navigation/opening topics: all elements, except the topic body, are loaded with a delay. The more merged projects the longer the delay. If I open the Chrome console, there are errors for every merged project:Failed to load resource: net::ERR_NAME_NOT_RESOLVED projectdata.js:1The script doesn't get the path to the projectdata.js correctly, it looks into an absolute path that doesn't include the domain name: https://mergedPro

Hi,When I launch context-sensitive help topic in Chrome I get this Click here to see this page in full context option as expected in the top-right. It does not show up in IE.  Any idea how to fix this? Is this an IE issue? Any workaround?