RoboHelp

Hi,We are using RoboHelp to create Help files. Recently we came across an issue with hyperlinks. Different writers in the team work on different topics of the same help file. during release we merge the content and publish it. This time around we noticed, almost 80% of the hyperlinks are not working. This includes the links in the topics that hasn't been merged. We have fixed the issue by going through all the topics and fixing the links, but I am not able to find the root cause. These are not displayed in the Broken Links too.

RoboHelp 2015, output  Responsive HTML5.When I open the help in Internet Explorer, IE saysIf I allow blocked content, everything is fine. If I don't, the help won't open.But I didn't include any ActiveX controls. Is IE referring to all the javascript files? Or is RoboHelp including some ActiveX controls?Thank you.Julia

Hi all,I am new to RoboHelp 2015/17. And I have created a series of small help projects all outputting to HTML5. Now, I have been asked by management to merge all of these projects into one big project so I can have one big searchable database of all of our products on one help site.Does anyone know practically how to do this?I have reviewed Adobe help files and they all talk about HTML, Adobe Air etc, but nothing about HTML5 outputs. My projects are all based on HTML5, so is there any resources I can access on how to do this?Thanks and kind regards,Luke

I need to know if there is a way to determine which .xpj file my Webhelp output was created from. Anyone know if this is stored in a file within the output structure somewhere?? Unfortunately, I have multiple copies of the same project and none of them seem to match the latest output and I need to track down the correct xpj file to work from in order to not lose work by recreating the project file from the output if it can be helped!!

I'm still using RH9 on a large project. Also have RH11 and 12 (2015) but for the moment my question should focus on RH).So far so good. Yesterday I have been working intensively on a bunch of pages (.htm)  by opening each page, inserting aconditional tag (that named TODO) and left RH9 open over night thinking my changes were stored automatically.This morning I found that I was logged out of the machine and had to restart RH9. All of my changes were gone.When are changes stored in RH9? When you leave the app? Aren't they stored on the fly?Anyway, it has happened and now I'm seeking for a faster way to add that conditional TAG into the .htm file.Is there a way to insert something into the page quickly by, say one or two clicks? That way I can quickly glance at all pages once again, insertthat pattern and postprocess the files later with a batch grep/sed job.And there isn't a TAG condition like "output ONLY what is tagged under this condition", is it?--Christoph

The project is a merged HTML5 project. It lives on my C drive.The links in the search results page are not working properly.The first link that is clicked displays the correct page. Let's call it Page A.The second and all subsequent clicks on any link in the search results all display Page A.This problem occurs only when the help is invoked from the Help button in our product. The help works correctly on my C drive.Has anyone encountered this problem before? It's an odd one.I'm using RH 2015 12.0.4.460. All updates are installed.

Whenever I open a page for editing it opens in RH9 in its own tab. Having openened many HTM files results in as many tabs being open.Is there a way to adjust RH such that only one tab is opened and the previous being closed and stored automatically?

My colleague and I are the only two who work in the same RoboHelp 2015 project, which has version control through SharePoint. I have no problems opening topics, editing, generating a layout; however, my colleague cannot open any topics because she receives a prompt stating some files are checked out to another user. All my files are checked in.Her file status shows 3 .htm, as well as and .fpj, .apj, .hhc. xpj, and .hhk file checked out to another user. RoboHelp doesn't allow her to close the project after attempting to open a file.Any suggestions?

Are there predefined variables I can use in a page, like "this_page_name" or "this_chapter_name"?Imagine I want to put comments into pages and make them conditional,TODO: Hi, I am page "help.html"Later, when I build the, say, printed documentation, with Build tag "TODO" switched ON, I will only get a list of pages which have a TODO section and its respective contents together with the name of the page.Thanks,Christoph

Could anyone advise how to modify the Responsive HTML5 layout in RoboHelp 11. I need to change the position at which the left-hand side of the page is hidden as you reduce the width of the browser. It does not appear to be possible to change this setting within the GUI, although I assume you could directly modify the file which controls this setting. This is an important aspect of the Help content, so I would appreciate any advice on how to change it from the current, default settings. Thanks very much.

I couldn't locate the RH General forum but I am running RH Responsive HTML5. I am not able to compile in Chrome (56.0.2924.87) but Firefox is fine. It does that neverending blocky-wheel-of-death spin. Both RH (12.0.4.460) and Chrome are up to date.Anyone else experiencing this?

Using RH 11.0.4.291, I'm working in a Responsive HTML5 project. Several of the project's topics contain tables with more than 50 rows. These tables currently size appropriately, when the screen is reduced to the dimensions of a tablet or large phone. Due to the length of these tables, I would like to give them floating headers. I've seen HTML code snippets online that show how to do this, however I don't know if this functionality is supported in a Responsive HTML5 environment. Can anyone tell me how to achieve this effect?Thanks!   

Going to be installing Robohelp Server 10.  Will be setting it up to use an external database (SQL Server).Question - what data is stored in the database?  Is it the content for the contexts/areas themselves or just the usage data that builds the reports?

Hi all,So the Responsive HTML5 frameset has a top banner, TOC/Index/Glossary pane, and the topic pane. My team is asking me to add another frame to the right of the topic pane. This new frame would contain code samples, and ideally, users would be able to open the frame by clicking links in the topic frame. See the screenshot below for an example of what my team wants.Is this possible with RoboHelp? What would be involved?We're using RoboHelp 2015 with FrameMaker 2015 source content in a Windows 7 environment. We're producing Responsive HTML5 and Multiscreen HTML5 outputs.Thank you for any advice you can offer!Best regards,Kate

Hello,I am unable to generate Adobe Air help in Robohelp 9. When I try to generate the Digital Certificate using 'Create Self-Signed Digital Certificate' utility, I get the message: "Digital Certificate Could not be created. Certificate decoding error." Can someone please help?Thanks,Rehan

Hi all,I am trying to add popup to my images in my project. The first solution that came to my mind was insert a hyperlink on the images and linked it to a new topic which contains that picture. The problem with this solution is I do not want my clients see the topics that only include picture (which I use for "link to" in hyperlink properties)!!! I started to use conditional tags and applied it to all topics that I wanted to hide in my output. I set conditional build expression and save and generated the project. The issue is the topics that I wanted to hide from clients are hidden now but I lost popup functionality which I guess related to the tags that I used on topics for hiding them.Is there any way that I fix this and go through it or you guys have any idea in your minds for building popup images? I have more than 50 topics and each topics have at least 5 images so in general I have to create large amount of topics with only pictures (for link to purpose) and then hide them from

On a network drive within the folder structure, there are 173 folders that have Word documents that I want to link from the network to my RoboHelp project. Is there a way to add these documents as linked documents all at once without navigating to each of the 173 folders?

Hi there,I've searched the forums and was unable to find anything about this. I'm on version 12.0.3.428 (RoboHelp 2015) and I've started using HTML5 for some of my teams' help files. I generated a set and found that the letter w displays as though someone wiped an eraser through the center of the letter. I know, kind of weird, right? It appears to manifest itself in the left side links. For example, when I click the Table of Contents, Index, or Search icons, and a word in any of those places contains a "w" it is odd looking. Take a look below. Lett image is from my index, and right is from ToC. And no, there's no dirt on my screen. 😉 Anyone else seen this? Is there a solution?Thanks.Tom

Is it possible in RH to but a conditional section into an HTM file?We need to put a little table containing some info for the authors into out HTML files such that it doesn't get into the final HTML content when thehelp is being built.There are these conditional build tags to exclude whole files from being included but it would be useful to allow certain portions of the file contents being turned off.--Christoph

All of a sudden, there are no fonts available from the drop-down list on the toolbar; just Times New Roman is available.

Hello all,Re: Linking Between and Among Merged Responsive HTML5 Projects:I am outputting to Responsive HTML5.I need to:1)  Create a Master Project and Child Projects, and;2)  Create links between Child Projects under a single Master, or;3)  Create links from Child Projects to topics that reside natively in a Master ProjectI have to build an (effectively infinite) online resource manual for a government division.I'm at the beginning of this, building the master architecture.There will be a great number of child projects, but they will need to point to (link to) certain pieces of information that they have in common across the board, such as:a)  Screenshots of a computer system used by gov workersb)  Descriptions of various pieces of legislation, etcc)  Code tables that workers have to refer tod)  Other "appendix"-type thingse)  Descriptions of various gov-issued mailings, etc.f)  Variables and snippets and modular, reusable content that must

Hello All,  I have been using Robohelp for some time now going all the way back to RH7. Currently using RoboHelp 10. I just created a RH10 Flashhelp project and I am having problems with the search results. Here is what I get.After Producing FlashHelp and opening localling to test search I get the followingIE 9: Search works correctllyFirefox 26.0: Search returns no results immediately, no long progress of searching almost instant return of no results.Chrome: same as Firefox.Hosting on IIS 6 Windows 2003 server R2 with Service Pack 2IE9: No search resultsChorme: No search resultsFirefox: No search resultsDoes anyone know of possible browser or RoboHelp generation settings that may cause this.Thank You,Anthony Padgett

I have upgraded to RoboHELP 2015 and have installed all 3 updates. When I generate a flash help and then run in IE11, the search function does not display any results. It looks like it's working (displaying Searching) but never displays any results.  I see the full data text search in the pod and I see many .xml files generated. If I generate a webhelp, the search feature works but of course I don't have that sexy flash gui that my customer likes. Anyone else having this issue? Is this a bug? Can anyone suggest a workaround or a fix?

Hi!I have generated a chm project using the webhelp to chm converter.My first test was okay:hh.exe chm-file opens the welcome page with the tripane of the webhelp inside.My problem appears when opening a specific theme (hh.exe -mapid chm-file) which is the normal user case:It's only the content without header or Toc (1). You have to scroll up (2), find the "Show" button and click on it.Then you get the entire frame (3)(To scroll (2) is obviously not part of my display problem 😉How can I change this behaviour? I want to have the entire frame (including Toc and Header) immediately when opening hh.exe with a -mapid option.

I imported a Word doc into RoboHelp. The Word doc had its own style sheet, which was imported as well, but I created my own style sheet for the Help project and applied it to all topics.I'm having two problems with my CSS:Having added a new style to my custom style sheet and applied the new style to a sentence or image, when I go back to see if the correct style is highlighted in the Style pod, it's not. It has always defaulted back to either "Normal" or "None." I created a style for a numbered list and a bulleted list, but although the style is set up to have little spacing between each number or bullet, the list always ends up with 14pt spacing. When I right-click on the text and look at the paragraph settings, I see that the Before: setting is 14pt. My style is not set up that way, so it seems that this other setting is overriding my style.Many thanks for your help,Maura