RoboHelp

In a project I just upgraded to RH 11, I have only 1 glossary entry.  The v7 project had a large number of entries.  Any thoughts on if the conversion could have "lost" entries or if it's some other issue?  FWIW, the only entry in the new project happens to be what was the first entry in the old project.Thanks for any thoughts.Diane

I am running Robohelp 11 and every time I try to save and preview a response layout I am recieving a script error.  Any ideas what may be causing this?Gene

Hello!Could anyone tell me what these pink lines mean? Thanks!

I am having trouble inserting an image.  I open the Insert Image dialogue box while in a Topic, and my cursor is on the Image Name field.  I then click on the Open File folder icon to browse my PC for the saved image.  After I click on the Open File icon, my PC is stuck.  I can't do anything except to go to Task Manager and end the application.  Help!

I'm working with a client who still uses RH 7.  They are interested in upgrading to the latest version of RH (is it 2015?)  But before doing so they want to know if the WebHelp projects created with RH 7 can be opened and maintained in the newest version.  Are there any known issues...in fact can it be done at all?Any help would be greatly appreciated.Diane

Has anyone tried this yet?What worked  in RH 11 for the publish dialog box dos not work in RH2015.  I get a message "Failed to create directory blah"  although I know directory blah is there and doesn't need to be createdThe user guide seems to skip over publishing in anything but WebHelp and FlashHelp unless I am reading it wrong

I'm using Robohelp 10 and when I try to load my project file, I get the following message:"Open project was cancelled or the application was unable to load database for ....it then gives the path to my help folder and the .cpd file"I deleted the.cpd file and the system regenerated another one, but I keep getting the same message.Any thoughts.

I will provide a lot of information in hopes someone has a solution (other than rebuild the project).The problem: When I generate a Printed Documentation SSL the topic header (from the master page) is missing.I am part of a team that maintains over 120 RH9 and RH11 projects, we are in the middle of converting RH9 to RH11. All of the projects have been working fine post conversion until now.One project, the RH11 version, won't generate the topic header or footer to the Word doc. I have not seen this behavior before so did a lot of reading on Peter's site as well as others about generating printed documentation. Unfortunately, I could not find an answer.My RH environment:We use a mater page that has a header with the Topic title field in it and a footer with a date field and Copyright statement. That master page is applied to the topics. We have a Style Sheet applied to the Master page and thus applied to each topic using the master page.What I have tried so far:I have built a clean topi

Is anyone else having issues opening a project in Robosource 3.1 from Robohelp on a Windows 8.1 machine?Message was edited by: Rick Stone - clarified thread title

I recently took over a large RH project and discovered that 600 of the 800 topic files in the source folder are actually webhelp files. I checked backups going back over a year, and found that the webhelp is in the backups as well. And yes, the topics do display red boxes at the top and bottom in Robohelp HTML.  I've seen the RoboWizard instructions for cleaning up this situation, but those instructions were written in 2004. I’m wondering if there’s a newer or easier way to clean the scripts and other extraneous coding from the topic files. By the way, I'm using RH 11.Thanks. 

Hi,Have a project just converted to RH 11 from 7 and when I generate WebHelp, the Search button and input field are not displaying.  The skin used (Default.skin) has both options selected.  What must I do to get them to display in my WebHelp?Thanks for any help.Diane

I have a release notes that must be delivered in a pdf format. But, the entire help guide for the product is given as a chm file. So, there arises a problem where you want to have a link of a chm file topic in the pdf. It is possible to have the links in .doc or docx formats, but I want to know if this can be achieved in pdf.

After years of using RoboHelp 8, I find that all of a sudden I cannot do the following in existing projects:If I select New>Topic then instead of a new, blank topic page being generated, the 'bell' sounds and nothing happens.If I right click on a topic in the Project Manager and select 'Properties', again the 'bell' sounds and the Properties dialogue does not show.In both cases, hitting the Escape key 'gets me out' of these conditions.As an aside, when I start Robohelp I get a message from UAC saying that the Internet Explorer Add-On Installer is trying to run. Given that I have NOT requested automatic updates I decline. This has been going on for a few weeks, and other than the annoyance of getting this, Robohelp continues to work after cancelling the update.Oddly, today there was a similar message about installing a Flash Plug-in (I think - I've only seen the message once). Again I declined as in both cases I'm worried that installing either of these will mess up Robohelp as Roboh

My state of information:a) RCHL cannot process .jsx scripts from the commandline.b) RoboHTML cannot export like RCHL from .jsx scriptsBut I need to process a .jsx script before I can export to CHM or whatever else format.Why I cannot e.g. export via an .jsx from RoboHTML like RCHL is doing?

I've searched the forums but didn't find anything on this. I'm running RoboHelp 11. I was looking into using a Responsive HTML5 layout instead of my current WebHelp layout. I like how the desktop version looks when I choose Theme3_Black and edit:However, when I compile and preview, I see only the tablet version:Any idea why the desktop version isn't displaying? It does it within RoboHelp and when I choose to preview in a browser.

Running RoboHelp 10.0.1.292. Creating a Desktop layout.Using the Screen Layout Editor, I set the "Overflow" attribute to "Scroll" for the Topic content and the Tabbed content. When I generate and review in either Chrome or IE10, the horizontal bar is working. The vertical bar, which is visible, does not have a "scroll thumb" in the track.Thanks - Dan

When generating the WebHelp file folder contents isn't structured. I made the topics in structure inside a folder. But i cant do that for images,styles, whdata, whgdata and whxdata folder. How can i put inside a folder in a structured manner. If i changes these manually then nothing works. Please help me on this. When i looked into project manager i can see images, stylesheets etc. But i cant move these things to a folder and no contents appear inside these.Basically i need  a structure like thisContent  -- topic 1  -- topic 2Data  -- whdata  -- whxdata  -- whgdata  -- css  -- imagesThanks for helping

Hi,I'm using Zoom search with my documentation and when viewing the docs using Firefox, Firefox hangs (forever) until I stop it when I click on a search result.  I do not have this problem in IE or Chrome.  All search result links work and display correctly on IE or Chrome.I ran the debugger thing on Firefox and saw this error message in whproxy.js file:Error: Permission denied to access property "whname" line 10 column 8 which is if (typeof (wCurrent.parent.whname) == "string" && "wh_stub" == wCurrent.parent.whname)This is repeatable.  In fact, I have a link on my search page (created outside RH, but added after documentation is generated) to a "search tips" which links to a file within the project and that does the same thing - same hang and same error.  I can access this "search tips" file while viewing in IE and Chrome.I followed Peter's tips on Zoom Search and use the process where I run zoom on output files as my start directory and put the results in

I imported a FM file to my RH project and about half way through the file, the content is marked with blue lines (as it appears when you apply conditional text). When I place my cursor on the text, the following text appears, "Condition [FM8_TRACK_CHANGES_ADDED]" The FM imported has no track changes and the file was created in FrameMaker 12. Has anybody seen this before? Seems like a condition has been applied and why does it say "FM8"? How can I get rid of this condition?

Hello all,I want to upgrade to the latest version of RH and find myself a little confused about RH 2015.  Is that an upgrade from RH 11 or something separate only for users who need to publish to mobile devices? Thanks for your help.Diane

I'm working on a Help file for a product, and I've got lots of images of the UI.I'd like to see them automatically resize down when the person viewing the topic does so on a non-desktop platform. As it is, the images just stick off the side, forcing users to scroll right to see the whole thing.

I'm exporting to Multiscreen HTML 5 using Robohelp, and uploading the files to sharepoint.I'm finding that when I create a link to a heading level when it is in the Internet Browser, that when the link is opened it is at the height of the location of the TOC entry (even if at the llast topic on the TOC) and not at the top of the page. It doesn't seem to do it for non-sharepoint output that I view.Can anyone assist?Can it be altered to display at the top of the screen? Assume it is a bookmark to the TOC entry, but I need it to display the top of the screen.Can anyone assist?ThanksSimone

Taking a moment to recognize Willam van Weelden‌ for all he does to help us out with prickly CSS and HTML 5 issues. A little birdie tells me that today is his birthday!Happy Birthday Willam!

My company has a need to generate our RH projects into native apps for both Android and iOS. Does anyone know if Adobe plans to support iOS anytime soon?

I am using RH10 and have the latest patches applied. On one project I am getting a script error message that is displayed when I try to view any topic from the WYSIWYG editor. If I create a new topic within the project I still get the message.I don't get the message when I try from another project.It looks like there is a problem with ehlpdhtm.js   ???Any thoughts or ideas as to what to do to try and resolve this?.