RoboHelp

Hi,I am facing a couple of problems with a Robohelp 8 generated webhelp when I open it in IPad Safari. Firstly, once I have opened a pop-up window, I am not being able to close the window.Secondly, there is a lot of empty, blank space, after the information in the pop-up window. How can these issues be resolved.Any help is much appreciated.Thanks.

I have created a webhelp using Robohelp 8, however, in the IPad Safari browser, the *Cross Icon* on top of the TOC panel, is not being displayed clearly, as in, a part of the icon is hidden. How can this issue be resolved? Help!

I have RH7 and trying to generate Printed Documentation in Word. Each time I generate, I receive the following message.A supported version of Microsoft Word does not exist. Please install Microsoft Word 2000 or newer."I am running W8 64 bit with Office 2010.Any assistance would be appreciated.Thank you.Shawn

was recently upgraded to Windows 7 and now I get an error message that RoboHelp 9 cannot load the database - database is stored on a removable drive - not the laptop - Help Please 🙂

I need to store images in a folder structure that is used by another application. Therefore, I need to remove or rename the images folder, as I will never use it. Can this be done?I'm using RoboHelp 11.0.1.235 on Windows 8Thanks!Carol

Right now my RoboHelp files are saved to on a network drive and backed up nightly. However, is there a way I can manually backup the files? Is there also a way to version the backups by date?Thank you.

HiWhen I search for a word, the search result highlights only a part of it. Any idea why? And how can I rectify it?Sreekanth

I wanted to import a series of HTML files exported/saved from Excel to a project.This is demonstration purposes, to test migration approaches for content from Word and Excel to a SharePoint environment.After importing the 36 HTML files to my project, RH gets really slow.It takes 15-20 seconds to open any of the files for editing. I see that the HTML from Excel has the content is in tables, and some Javascript.Are the tables themselves part of the issue?any suggestions?tiaJay

I'm on RH11, and I have all of my files in SharePoint.  I can go into RH11 and open SharePoint files inside RH11, and I can go into SharePoint and get files to open in RH11.  In RH11, I do File > Version Control.  The Connection Details window opens.  Every possible path our company has to our RH SharePoint site has failed.How do I get this to work?  I also set up the Options under the Tools menu and installed WinMerge on my C:\ drive.I wonder if WinMerge needs to be in any particular place.  I can't get WinMerge to install on our network because of constant "Move File failed.  Code 222." messages.  I clicked to ignore those, then couldn't get the program to run.

When I click on an existing hyperlink and launch the Hyperlink dialog, I can make whatever changes I want, but I can't save the changes.  When I click "Ok" I get an error beep.  The only way to get of the dialog is the press Cancel and the only way to modify the hyperlink is to do it manually in the HTML view, which I have other problems with (the spacing is odd so I can't see all the characters around the cursor.  It's pretty miserable.)What's going on?I thought maybe it was something related to not checking out all the files for the directory, maybe something associated with the files wasn't writeable, but most recently I decided to test it by checking out all the files, recursively, and it still didn't work.Thoughts?-m

Running 11.0.3.268.I am testing the Responsive layout. In my test project, the TOC, Index, and Search tabs are all functional, but when I click the Glossary tab, I get the IE "This page can't be displayed" message. The path listed on this page is:C:\My_Stuff\Docs\Help Output\ResponsiveHTML5\ProfitX\template\PROFITX_2\glossary1.htmI can see, however, that the glossary file is actually located at:C:\My_Stuff\Docs\Help Output\ResponsiveHTML5\ProfitX\glossary.htmCan anyone tell me where can I adjust my settings so that the generated project will be able to find the glossary file?Thanks!

Robohelp HTML 11.Rh is breaking strings into lines. The <p> below is actually broken into 3 lines, in this file, lines 69, 70, and 71.While this does not adversely affect the outputs, it makes Find and Replace in Files nearly useless.Say I want to delete every occurrence of the image tag seen in the code below. I can't because sometimes the line break could be anywhere in that tag, so my universal search finds no match.<img src="Plus_Button.jpg" alt="" style="border: none;" border="0" />Any ideas?

We have several Topics in our Help project, which share the same inserted image.From a broader, global perspective, is there a quick and easy way to do a Where Used type of search, and see a list of all Topics where a shared image has been inserted?

I'm on RH11, and some version of SharePoint of which I'm not sure. I'm able to add one document at a time to SharePoint version control from within RH (File > Version Control), but I need to have about 49,000 with version control in RoboHelp.  I was able to get the files into SharePoint, but now I need to get RoboHelp to be handle the large number of files.How do I get RoboHelp to give version control to a large number of documents at once?

I am using Internet Explorer 11 and RoboHelp HTML 11 (v 11.0.4.291) with WebHelp as my Primary Layout. I created a Print Topic button which uses the following function: The Action for OnClick = printAction() The Inline Javascript Function Definition reads:  var printAction= function(){ var topicPane = top.frames[1].frames[1];topicPane.focus();topicPane.print();} When viewing the Help from within RoboHelp and in Internet Explorer 11 through our application, the Print Preview displays 3 options: 1) 1 Page View, 2) Select Content (which includes a choice of “As laid out on screen”, “Only the selected frame”, and “All frames individually”), and 3) Shrink to Fit.  In order to get it to print only my Topic Frame, I must force focus on my Topic window by making sure that I have my cursor within that window pane, and choose “Only the selected frame” for it to print correctly. Our application does not display the “Select Content” option.   When I select my Printer to print, the

Running 11.0.3.268, with the latest hotfix.When I customize my layout, I see options for a Function bar. (Home button, Print button, Back and Next buttons, etc.) When I generate my output, however, I do not see any of these items. What do I need to do to make these button appear?

Somehow or another I have managed to "hide" all the toolbars and I can't see how to get them back. All I can get to is the context-menu that is available from the top-frame and it only has capture controls. How do I reset RoboScreenCapture so that I can see the menu bars again?

RH10 - HTML5 OUTPUTI am trying to add a new screen layout... I found one in the list of New layouts provided by Adobe: Theme3_Black.  I downloaded the zip file and extracted to my project.  Then I go to the Screen Layouts pod, right click and select import.  I go to the folder where I extracted the files, but there is no "slz" file to be found anywhere.  Why would this be?

Hi guys,I thought I'd have a look at scripting in Robohelp, unfortunately I've run into a problem.I selected Tools > Scripts > New Script, which opened ESTK, then selected Adobe Robohelp 11 in the drop-down and clicked the broken link icon, which popped up the following message:"Target Adobe RoboHelp 11 is not running. Do you want to launch Adobe RoboHelp 11? Yes/No"Which is odd, because I opened ESTK from Robohelp.Has anyone encountered this before or know what I've done wrong?Robohelp version: 11.0.0.179Thanks in advance.

Hi.  I just reinstalled TCS5/RH11 to get rid of a missing .xpj file issue.  Then I imported an FM book and created a glossary in RH11.  I then edited my FM book and came back to my RH11 and tried to update the project with the changes in my FM book.  All options of Update are greyed out so basically, I cannot update my RH11 project.  Can someone hear me wail?

Running 11.0.4.291.It is my understanding that this update includes recent hotfixes, such as the fix for this issue:The print output in Internet Explorer using the Responsive HTML5 print button does not print the entire contents of the output. Only a small section of the top of the output is printed.That said, I am still seeing the bad behavior in my updated software. Any ideas why?Additional observations:In IE 10, print preview only shows a small section of the top of the topic. (As shown above.) Printing, however, does provide the whole topic.In the latest versions of Chrome and Firefox, print preview AND printing only provide the very top portion of the topic.A bug report has been submitted.

My users keep expecting the search function in WebHelp to work like Google search. Thus, they hate it. Does anyone have any boilerplate search instructions they would recommend for publication in a WebHelp project?

We publish procedures and processes onto an IIS web server.  We have Robohelp Server 9 on a separate machine (Windows 2008 R2) and would like to run "analytics" on one of the websites presented on the IIS web server.  How do we setup Robohelp server to generate these analytics on a specific website?

Does anyone have any experience with this issue?  I create a blank project, but RH11 does not create a .xpj file--only some other files and the SSL folder.  Everything was working until this week and this project.

I'm posting here, because the link to the general discussion appears to be broken. I want to delete the conditional build tags that come with RoboHelp 11. The online help for RoboHelp (accessed by clicking the ? Help button on the Conditional Build Tag dialog box) says:"To remove conditional build tags from a project, click Project. Expand the Conditional Build Tags folder, click a tag, and select Delete. Then click OK."I haven't used RoboHelp in a while, so pardon my ignorance, but where exactly do I "click Project?" I seem to recall that the Conditional Build Tags folder used to reside in the Project Files folder in the Project Manager pod. But it is not there.Thanks!Carol