RoboHelp

The title of this post is self-explanatory. The pod just simply will not open. All my filters are checked in the Project Manager pod - don't know if that makes a difference in this case though. Something I'm doing wrong, or not doing?

How can I create a Java help file (*.hs)?

Hello,I want to import a large Word-File into RH 11.In Word i use a lot of lists with propper style templates.Rh does natively convert them into lists but makes paragraphs from it with a bullet in front and a few blank spaces ->not what I expect.Removing the bullet signs in Word, importing then and setting the format styles as a list with bullets in front during RH import> RH shows that the paragraph has the correct style. But the bullets are not shown in the importet topics, the topic is still a html paragraph, no list. When I reassign the style to the paragraph manually, it works. But that cant be a sollution for 2000 Word-Pages...Sample:This is how it comes out out import:<p class="BESAufzaehlung">Einige häufig benutzte Befehle lassen sich sehr schnell mit einer Tastenkombination<a name="IX_Tastenkombination_1" id="IX_Tastenkombination_1"></a> ausführen, z.B. die Tasten <span class="Tastenkombination">Strg + C</span> für Kopieren von z

We have been experiencing that the Save All icon does not save everything that is open in RoboHelp 11.  This mainly happens with our main page which contains several DHTML dropdown hotspots.  You have to go to that screen and then save it. 

Hi,We have been using RoboHelp for quite a while, at least since before Adobe bought it. On our Welcome page we have the following copyright notice:"The following copyright applies to all Blue Sky Redistributables provided with thisHelp System: Portions copyright © Blue Sky Software Corporation. All rights reserved.The following copyright applies to all Microsoft Corporation Redistributables providedwith this Help System: Portions copyright © Microsoft Corporation. All rights reserved.    Microsoft and Windows are registered trademarks of Microsoft Corporation.    Other brands and their products are trademarks or registered trademarks of theirrespective holders and should be noted as such."Are these copyrights notices still required for RoboHelp 11?

We're not seeing any information in our server CSH reports at all. They're completely blank. Our context sensitive help calls work just fine: we have 100+ mapIDs and they're called properly when the user presses F1 and the correct help topic appears. It's simply that the CSH reports on the server are always blank. All other server reporting works fine.Any ideas?

Since RoboHelp 11, .mdb files don't seem to be recognized with SharePoint version control. Note that we have ensured the file type is allowed in SharePoint.Lauching RoboHelp in Admin mode does not help.Note that this was working under RoboHelp 10.

I am using Adobe Technical Communication Suite 4. I author in FrameMaker 11, then link the FrameMaker books to RoboHelp HTML (RoboHelp 10) to single-source WebHelp output. The WebHelp is attached to our software product. In FrameMaker, to add a context-sensitive Help marker, I “apply the CSH marker”, which is really my Map ID. I "Update All" whenever I make changes. Then I generate WebHelp.I am finding that I must modify my whcshdata.js file each time I generate the WebHelp. In multiple (but not all) statements of whcshdata.js, I must change the number at the end of a statement (see below).As one example, for CSH marker OS14, the statement was:SetCsh(18,"OS14",12,"MN_User/MN_User_A_Organization_Settings/Notifications.htm#CSH_23");Now I have to change it to:SetCsh(18,"OS14",12,"MN_User/MN_User_A_Organization_Settings/Notifications.htm#CSH_22");Is there an automated way to fix this issue? In RoboHelp, do I need to edit the Map IDs to correspond with their designated topics, and will that

Is it possible to create keyboard shortcuts in RoboHelp? Can they be assigned to styles? Is it possible to create macros that work within RoboHelp? And use shortcut keys to run them?:disgust;

My Flash Player will not install.  I have first disabled my security firewall, then added adobe to exceptions.  What is wrong?

Dear community,when I export my RH project to word, RH generates for each chapter (that has any subchapters) an additional subchapter with the same heading as the chapter above. In the project as in the chm export, the chapter does have content (as I want). But not in the word export.Here the chapter is empty,its content is put into that new subchapter. Got me? You can see what is happening in the export dialog.So whats happening there, what do I wrong?Thanks for your support!

I use RoboHelp HTML 10 to update existing topics and create new topics in several WebHelp projects. I would like to quickly generate a PDF file from a single topic so I can send the PDF file for review. When I select a topic from the table of contents and create a PDF, tables often break between two pages. Is there an HTML tag that can be added to a topic that will create a page break when the Help topic is published as a PDF file?  

We are converting XML files from Arbortext to RoboHelp. Does anyone know how to conver the files? We would like to import or convert the files and remove the XML code Arbortext automatically adds to the files.Thanks! Sandy

Experts:Below in blue is a crude reprint of a piece of procedure in a RH 11 topic. The numbering is done via multilevel list.What I'd like to do is make a link to step 10i at the end of step 10 c, such that it will appear as "c. Skip to step i". But I can't find how this is done.Note that I have a bookmark at the start of step i. However, when I link to the bookmark in step c, it looks like this:c. Skip to step XREF_13924_g_When_Oracle_11g.I found I can trim the link text so that just the step number "g" is shown. But note that the step number is "g", not "i". This appears to be because the bookmark was created when the step was "g".In short, I want the link text to change dynamically if the step of the link target is renumbered, like the way  it works in FrameMaker. How can this be done in RH? Is there a DHTML trick of some kind?Thanks in advance!-Kurt9.   Review and optionally change the settings you’ve just entered.10. If you are installing a single-tier system, or th

Hi there,I'm new to this forum so I apologize in advance if this is a repeat question, but I couldn't seem to find any threads that address my exact issue.Issue:When generating Microsoft HTML help, all image files are not showing up. If generated in other outputs, though, they show up fine. They even show up in previews. Any idea why this could be?There are no illegal characters in any of the file names or file paths. Folders or files were never moved, only copied. Please let me know if you have any suggestions or require any more information to help solve this issue.Thanks,Kyle

When I right click over the Baggage File folder, the program locks up. 

Hi,I produce webhelp and the customers have requested that printed documentation is also generated from my help project so that they can have an electronic/paper version.I have several hyperlinks in the help project, to PDF/Word files, and have found that in the printed documentation, when you click on the hyperlink, it is trying to find the document in the physical location from which the help project was created. This means that the hyperlinked documents only open on my PC because I own the physical location. Other users, particuarly our customers, end up with an error message because it is trying to find a location they do not have access to.Does anybody know a solution to this please?

I am noticing the roboserver9 application is serving on port 80 folders on a windows server.  Is there a way to do a configure change with Roboserver9 to port to 443  for https?

RH11, Create a Review PDFWhen - and however - I create a review PDF,  the TOC subtopic links (for example, the head 2s) don't reliably go to the subheads. They often just go to the topic title. (The subtopic links work fine in the Help file.)That is the main problem, but maybe you know a workaround to achieve what I actually want to do, to create a toc of bookmarks that link to specific content to identify bug fixes. Nothing I've tried lets you click a subtopic and go to the heading, paragraph, table, or anything except the topic title. The bug fix specifics are the desired review content, not the whole topic. I could highlight the bug fix and have the reviewer scroll down, but that kind of defeats the purpose.So for example, this is the desired toc:Book A:bug fix 1 (table)bug fix 2 (bullet)Book B:bug fix 3 (paragraph)bug fix 4 (subtopic) I've tried switching webhelp/chm outputs to see if review pdfs differ between them. (no). In the Create PDF for review dialog box, have tried al

Just ran across a scenario today that is slightly puzzling - the situation is a local install of WebHelp created through RH10. The workstation has no IE installed, but has Chrome. They can launch the start page of the WebHelp output from within the application (because it's just a straight launch of the ProjectName.htm page), but when launching a CSH call, nothing is happening. My developers are using the RoboHelp_CSH.js Javascript method of CSH (works fine in an IE environment), so I think it's got something to do with the whcsh_home.htm file not figuring out what to do with Chrome.A variation of this was having both IE and Chrome, with Chrome set to being the default browser. The straight launch correctly starts up the help in Chrome, but the CSH call launches IE - very strange! That result seems to reinforce my suspicion that the whcsh_home.htm page isn't aware of Chrome. Any ideas for tinkering under the hood appreciated

I have Robohelp 10 installed and my WebHelp output files do not open in Chrome 33.0. I have downloaded the whproxy.js file and replaced it in my output folder. This solves my problem. But this is a temporary solution and each time I have to replace the whproxy.js file. Can Adobe provide a permanent solution to this problem as I have to generate a lot of output files.

Using RH10.  set background in css to white to accomodate images with white backgrounds.  pagetitle font is white and so disappears.  trying to change font colour, but css won't apply or save different font colour....am i missing something?

Hi,I had replied to pgcalc's post with this but since it is a different error I am getting, decided to start a new thread.I have:-new Windows 7 machine-Word 2010-RoboHelp for Word 10But when I try to open an .hpj  - obviously, these were created in older versions of RoboHelp - I have no idea which version, originally, but the last work on the project was done in RoboHelp 7 or 8 -  I get the message "RoboHelp has stopped working." Here's what I have done so far:I noticed that the RoboHelp templates were not installed in the default Word templates folder like they usually are. So I copied all the templates from C:\Program Files (x86)\Adobe\Adobe RoboHelp 10\RoboHELP\WordTemp\en_US\Word11 to C:\Users\[yours truly]\AppData\Roaming\Microsoft\Templates. Still no luck.Any advice?Thank you,SandyMessage was edited by: sdryer

Are there downloadable screen layouts for HTML 5 desktop?

Hi,I used to work with RH version 7 and have just recently upgraded to RH11. I opened up a project created using RH7 in RH11 and regenerated both .chm and webhelp outputs. The .chm output is fine, however the webhelp output does not seem to apply all the css defined formatting. I would appreciate it if someone could tell me what could be causing this and how I can resolve it.These are the steps I performed:1. Open an RH project file created in RH7 in a RH11 environment.2. I was prompted to upgrade the project in order to open it in RH11 so I upgraded.3. Generate a .chm output.4. Generate a wbehelp output5. I also tried setting css to apply to all topics (Webhelp Settings) then generate again a webhelp file.When I reviewed the outputs that's when I saw the problem with my webhelp output. In my previous version of RH when I generate the webhelp output i dont get this problem.I am using Windows Server 2012 and RH HTML 11. I tested the outputs in IE8 and 10, Google Chrome and Mozilla Firef