RoboHelp

I just upgraded from TCS 3.5 to TCS 5.I use FM as my source and RH WebHelp as my output.My numbered lists all start at 0 now. Before I upgraded, In RH 9 (TCS 3.5), I created RH Styles and used the following numbering format: Format: <x>Numbering: decimal: 123Prefix Style: NoneI mapped my FM style to the RH Style.Numbers worked fine:Now, they are all zeros:When I open a topic and look at the HTML page, it has added this: start="0"If I delete the start="0" text and then click back on the Design Tab, the numbers appear:Where is the 0 coming from? I can't find a setting anywhere.Thanks.

Hi all:       I was trying to integrate the .net web application with robohelp. I tried calling the helpfile generated using robohelp.RH_ShowWebHelpmethod was used to call .It internally called private bool ShowHelpURL(string strURL)method. But i am getting an error ActiveX control '8856f961-340a-11d0-a96b-00c04fd705a2' cannot be instantiated because the current thread is not in a single-threaded apartment.WebBrowser m_browser = new WebBrowser();if (m_browser != null){m_browser.Navigate(strURL);m_browser.Visible =true;return true;}return false;is giving issue because mine is webapplication. the solution they say is add STTHREAD section.Can anybody guide me in proper  direction in integrating the .Net web application with robohelp.

HiI am using FM11. RH10 as part of TCS4.Last year I had created a master page and settings file (ISF). We are now revising it. Some of our styles have images associated with them (Style name > Format > Borders and Shading > Shading > Pattern). My workflow:1.   Open a blank RH project.2.   Link FM book. All the FM files are imported. But there are no images in the Project Manager pod > Images folder yet.3.   Associate and apply the ISF file. Images show up in the Images folder. But they have this X mark against them. So I assume they are just some sort of placeholders yet. I check the topic where these images are used. They are empty as well.4.   Import the master page. I get a message that images are also imported. The X mark against the images are gone and they show up in the topic as well.That is how it worked in the previous version, which was correct.Now, that is not happening. Steps 1 to 3 work fine. But when I import the mast

Hi,I am using RH 10 for the past few months.I had imported few html files (with images)  into RH and they seem to appear fine on preview (view selected item)But while publishing into pdf, I find the images are missing the printed output. But the content remains the same.Why is this so?Please help me.regards,Nalini

I have recently been migrated to Windows 7 (from XP) and at the same time needed to upgrade from Robo 8 to version 10.  Once I upgraded my child project files and master project (no choice), my child projects simply blink or strobe when I try to view them in the Master.  My users prefer to use the consolidated master project view (one access point) as opposed to multiple access points for each of my child projects (I have 14!!).  I have read the Merged webhelp guide prepared by Peter Grainge but I am confused about the redirect which is something I've never had to do before.  The Robohelp 10 Guide does not mention anything about a redirect.  How do I get my Master project back on track?  Any suggestions?

On May 17th I purchased three software applications: Adobe RoboHelp 11, Adobe Acrobat XI Pro and Adobe Captivate 7. I’ve spent a few hours on the phone with a technical person. The issues were too complex to be dealt with, and I knew I needed to have my issues escalated. I’ve also printed a wide range of “how to” from your support pages. I finally gave up. I’m beginning to get frustrated to the max. I’ve purchased other software programs and the Adobe products are the only applications I cannot easily install. It is hard for me to spend hours day after day trying to get to the right person. I’m going to give a summary of my problems. Please take this and escalate it. I’ve also purchased a new computer. I scoped out the requirements for these three programs with specifications in mind. This should not be an issue. The best way to reach me is my email vs. phone. When I get instructions for how to proceed, I prefer a one-on-one with the phone. The preferred number is: 561-366-7122.Error M

When I generated WebHelp with an old (~v5) version of RoboHelp I got the TOC in a panel down the left hand side of the screen.  I am now using RH v10 and I don't get the panel on the left.  The TOC appears at the top of the document (when I look at the html file in IE9) and the links work correctly.  Can anyone tell me how get the TOC panel on the left?

Situation:Writer A is running RH10. Writer A opens Project A, from Visual Studio Source Control, which is connected to a Team Foundation Server.A new employee, Writer B, has been given RH11. Writer A can't install RH11 until after mid-June because of tight schedules (can't afford any upgrade problems).Writer B is supposed to work on the same Help project. (We know that RoboHelp does not support checking out the same file at the same time.)If Writer B configures her version of RH11 to work with TFS and Source Control, can she open Project A and work on it (from Source Control) without causing problems for Writer A?Thanks.Carol Levine

Hi,I have set up Zoomsearch for a Javascript platform based on Peter Grainge's instructions and it works. I tried to do the same for an ASP platform. First, I couldn't get the Search page to load, but that was because the Whskin_tbars.js was pointing to the search_template.html and I had it as search.html. Now, I can get the Search page to load, however, it only shows the text on top and not the search box.This is what I see now:Search this siteEnter one or more keywords to search for using the Zoom Search Engine.Note that '*' and '?' wildcards are supported. Has anyone come across this issue? How can I fix this? Gail

I am using RoboHelp 11 and would like to print pages using the Advanced Options - Include drop-down text option. I have discovered that this option does NOT work when the drop-down text is in a snippet. Are there any known work-arounds for this "feature" besides copying and pasting the snippet content into the page being printed? While I know this works, it defeats the purpose of reusing the snippet and knowing where that content is being used throughout the project.

Hyperlinks from another FM document of the same FM Book does not work in RoboHelp after an FM inset. But hyperlinks from the same FM document works in Robohelp after an FM inset.All the hyperlinks work in PDF. Note: The hyperlinks are not within the text inset but outside the text inset. As long as it is after the text inset, from that point onward, the links will not work (if they point to another FM doc).eg:text insetcontenthyperlink broken (from another FM doc of same FM book)Please help. It would be a pain if this does not work at all.Kai

Hi all,in this project I am importing from Framemaker and generating Javahelp output. The Javahelp does not work when there are non-ASCII characters in the topic filenames (such as accents or umlauts). Therefore I have to adjust the file naming in the imort settings to "<$filename_no_ext>-<n>". As a result I get topics with numbered filenames and all seems well.BUT with this setting the Javahelp displays the totally cryptic filenames of the topics as search results. Why does Robohelp not create a search database with the topic titles as search results? How do you handle Javahelp projects for non-english languages?Robert

I have created a Help File using RH10.  I have been asked to find the pros and cons of between the five different generated outputs.  I have searched the forums and have not really found a solid answer.  Can anyone answer this question for me? I am new to RH and the extent of my training is from lynda.com and using the application.I have been told that FlashHelp and WebHelp are the best options when dealing with multiple users.Thanks!

Thank you in advance for any suggestions!I have a project in RH8 on a computer with Windows XP. I copied the project and put it on a different computer with RH9 and Windows 7.I did not change the folder/files names, and the project opened just fine on the new computer in RH9. For generating/publishing, the directories/file names/publishing location, etc. are identical for both the RH8 and RH9 projects. However, after generating and/or publishing the RH9 project in WebHelp, the left navigation pane is empty. After generating the RH9 project in FlashHelp, the TOC displays, but after publishing, the left navigation pane is empty even though it was there after generating. Additionally, the RH9 project displays the FlashHelp skin after generating, but displays a WebHelp skin after publishing.Help!

I opened my online help this morning, and RH11 has applied the template to every page in the file, so I now have a duplicate template when I generate. I need to fix this fast as I have a deadline - I don't know how this happened, but how do I fix it? (IE10, Responsive HTML5).Here's a small shot of what it is doing:

Hi. I'm wondering if any of you can direct me to a source(s) of  best practices for RoboHelp use. (I'm asking of course about resources appart from Mr. Grainge's fine site.) Type type of topics might inlcude such things as:Tips and tricks for importing from Framemaker.Style tips. For example, the best stype to use for the title of a topic. (RH's tutorials use Header 1 as for topic titles, as opposed to some user-defined "Title" style. This suggests Header 1 would be used only once in a topic!)Text and design tips to enhance the end-user experience.Many thanks in advance!-Kurt

Hi experts. Is there a way to determine the unused styles in an entire project, then safely delete them? When I start deleting a style, the prompt just asks if I'm sure I want to delete it. There's nothing like "Wait! this style is used at least one topic. If you delete this style, the text will be formatted with <some default?> style."Related question: Is there a way to locate topics in which a particular style is used? Thanks!Kurt in San Jose

We bought RH for windows in 2012.  It came with the HTML version 9 and Robo Help for Word 8...which must have been upgraded in the background to RH 9 for Word, because that is what is now showing in "About RoboHelp" and that is not what was originally showing.  Is there a RH for Word 10?  We have two projects that will not convert nicely to HTML, lost a ton of external links, so for those I have to stick to RH for Word.  If there is a 10 we might be interested in getting so I can use Word 10.

(Peter Grainge's fix for this does not seem to work in RoboHelp 11)I want a centered table, with the table cell contents aligned left.However, centering the table causes all text to be centered in the outputs.Is there a fix for this that does not involve editing CSS code?Thank you.

I find that text/pictures are incompete in output format. If I need the complete text or picture to be visible in the output for all for all inputs that I insert within the frame, where in RoboHelp 11 should I change these settings? Message was edited by: sriraml

When I try to upgrade an older RH project to RH 9 (regular version) or RH11 (trial version), I get the "Error in reading RHFrameStyleMappings.apj file" error and the other error that follows it. I tried the solution posted on the forum, which was to create a new blank project and then copy the newly created RHFrameStyleMappings.apj file into the old project. This doesn't work for me. When I create a new blank project, I don't get an RHFrameStyleMappings.apj file. To the best of my knowledge, the project I'm trying to upgrade was created with RH8, but it's possible that it's even older because it's been quite a while since I've had to update it.  Does anyone have a solution other than the one that's posted? I would really like to avoid having to re-create the entire project.

Offering this info for anyone else who might run into a similar situation.  When reviewing the browse sequence for an RH 10 project, I noticed one topic (page) displaying where a TOC book should have been.  The topic being displayed was the topic associated with the book, but the book's subtopics were not being displayed.  The topic being displayed for the book included a link to a subtopic listed for the book in the RH project, but the link was dead.  The link for the topic worked fine when using the CTRL+W to view the topic from RH.  To resolve the issue, I tried deleting and re-adding the book.  Recompiled.  No change.  I repositioned the book (it happened to begin with the same few words as the two previously listed books, and I wanted to eliminate the possibilty of an issue based on beginning multiple books with the same text).  No change.  Deleted .cpd file (it was over 5MB), opened the project to recreate .cpd file, and then reco

Hi All,I want to generate CHM help file from the DOC file. So, what I have already done:Remove all useless images and text in DOC (document covers, headings and footers, etc.)Verify that headings are applied correctly to the DOC topics (H1, H2, H3...).Create new project in RoboHelp 9 and import this DOC file. Results: Entire DOC file is imported to a single RoboHelp topic.... It was not divided into separate topics, regarding headings set in DOC.The only thing I can do now is to create topics manually, and copy-paste the text into these topics.. As far as I remember some previous RoboHelp version allowed to set option like this: create separate topics in accordance with heading applied in Word or import the DOC into single topic..Please, help me Thanks,Olga

I have a RoboHelp project that is linked to a FrameMaker book. I have been having problems with the linking - I make changes to the FM files and update the RoboHelp project but the changes don't always take effect - so I shut down both programs. I opened both programs along with the FM book and the RH project to find that my RH project files are totally in a different order than they were and then the FM files. I have closed and reopened RH but the files are still out of order. What would cause this to happen and how do I fix it? Do I have to delete the linked book and re-add it to fix the ordering of the files?Please help - very frustrated with this tool...

Hi. I have an issue whereby when I import an unstructured FM (v12) document into RH (v11) project, autonumbered lists in the FM files don't have correct numbering after the import. The following describes 2 import tests I've done. (In the FM doc, lists start with a paragraph that have ListNumber1 style (<n=1>) and the remaining list items have the ListNumber+ style (<n+>).)Import test 1:I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.I leave the Robohelp Style mapping to the default ([Source]).Perform the import. RESULT: All items in the list in the output are numbered "1.".Import test 2: As in test 1, I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.For the RoboHelp Style mapping, I map ListNumber1 and ListNumber+ to BodyLevel1 (a built-in option).Perform the import.RESULT:None of the paragraphs in the output have any numbering at all.Your help with this iss