RoboHelp

Thank you in advance for any suggestions!I have a project in RH8 on a computer with Windows XP. I copied the project and put it on a different computer with RH9 and Windows 7.I did not change the folder/files names, and the project opened just fine on the new computer in RH9. For generating/publishing, the directories/file names/publishing location, etc. are identical for both the RH8 and RH9 projects. However, after generating and/or publishing the RH9 project in WebHelp, the left navigation pane is empty. After generating the RH9 project in FlashHelp, the TOC displays, but after publishing, the left navigation pane is empty even though it was there after generating. Additionally, the RH9 project displays the FlashHelp skin after generating, but displays a WebHelp skin after publishing.Help!

I opened my online help this morning, and RH11 has applied the template to every page in the file, so I now have a duplicate template when I generate. I need to fix this fast as I have a deadline - I don't know how this happened, but how do I fix it? (IE10, Responsive HTML5).Here's a small shot of what it is doing:

Hi. I'm wondering if any of you can direct me to a source(s) of  best practices for RoboHelp use. (I'm asking of course about resources appart from Mr. Grainge's fine site.) Type type of topics might inlcude such things as:Tips and tricks for importing from Framemaker.Style tips. For example, the best stype to use for the title of a topic. (RH's tutorials use Header 1 as for topic titles, as opposed to some user-defined "Title" style. This suggests Header 1 would be used only once in a topic!)Text and design tips to enhance the end-user experience.Many thanks in advance!-Kurt

Hi experts. Is there a way to determine the unused styles in an entire project, then safely delete them? When I start deleting a style, the prompt just asks if I'm sure I want to delete it. There's nothing like "Wait! this style is used at least one topic. If you delete this style, the text will be formatted with <some default?> style."Related question: Is there a way to locate topics in which a particular style is used? Thanks!Kurt in San Jose

We bought RH for windows in 2012.  It came with the HTML version 9 and Robo Help for Word 8...which must have been upgraded in the background to RH 9 for Word, because that is what is now showing in "About RoboHelp" and that is not what was originally showing.  Is there a RH for Word 10?  We have two projects that will not convert nicely to HTML, lost a ton of external links, so for those I have to stick to RH for Word.  If there is a 10 we might be interested in getting so I can use Word 10.

(Peter Grainge's fix for this does not seem to work in RoboHelp 11)I want a centered table, with the table cell contents aligned left.However, centering the table causes all text to be centered in the outputs.Is there a fix for this that does not involve editing CSS code?Thank you.

I find that text/pictures are incompete in output format. If I need the complete text or picture to be visible in the output for all for all inputs that I insert within the frame, where in RoboHelp 11 should I change these settings? Message was edited by: sriraml

When I try to upgrade an older RH project to RH 9 (regular version) or RH11 (trial version), I get the "Error in reading RHFrameStyleMappings.apj file" error and the other error that follows it. I tried the solution posted on the forum, which was to create a new blank project and then copy the newly created RHFrameStyleMappings.apj file into the old project. This doesn't work for me. When I create a new blank project, I don't get an RHFrameStyleMappings.apj file. To the best of my knowledge, the project I'm trying to upgrade was created with RH8, but it's possible that it's even older because it's been quite a while since I've had to update it.  Does anyone have a solution other than the one that's posted? I would really like to avoid having to re-create the entire project.

Offering this info for anyone else who might run into a similar situation.  When reviewing the browse sequence for an RH 10 project, I noticed one topic (page) displaying where a TOC book should have been.  The topic being displayed was the topic associated with the book, but the book's subtopics were not being displayed.  The topic being displayed for the book included a link to a subtopic listed for the book in the RH project, but the link was dead.  The link for the topic worked fine when using the CTRL+W to view the topic from RH.  To resolve the issue, I tried deleting and re-adding the book.  Recompiled.  No change.  I repositioned the book (it happened to begin with the same few words as the two previously listed books, and I wanted to eliminate the possibilty of an issue based on beginning multiple books with the same text).  No change.  Deleted .cpd file (it was over 5MB), opened the project to recreate .cpd file, and then reco

Hi All,I want to generate CHM help file from the DOC file. So, what I have already done:Remove all useless images and text in DOC (document covers, headings and footers, etc.)Verify that headings are applied correctly to the DOC topics (H1, H2, H3...).Create new project in RoboHelp 9 and import this DOC file. Results: Entire DOC file is imported to a single RoboHelp topic.... It was not divided into separate topics, regarding headings set in DOC.The only thing I can do now is to create topics manually, and copy-paste the text into these topics.. As far as I remember some previous RoboHelp version allowed to set option like this: create separate topics in accordance with heading applied in Word or import the DOC into single topic..Please, help me Thanks,Olga

I have a RoboHelp project that is linked to a FrameMaker book. I have been having problems with the linking - I make changes to the FM files and update the RoboHelp project but the changes don't always take effect - so I shut down both programs. I opened both programs along with the FM book and the RH project to find that my RH project files are totally in a different order than they were and then the FM files. I have closed and reopened RH but the files are still out of order. What would cause this to happen and how do I fix it? Do I have to delete the linked book and re-add it to fix the ordering of the files?Please help - very frustrated with this tool...

Hi. I have an issue whereby when I import an unstructured FM (v12) document into RH (v11) project, autonumbered lists in the FM files don't have correct numbering after the import. The following describes 2 import tests I've done. (In the FM doc, lists start with a paragraph that have ListNumber1 style (<n=1>) and the remaining list items have the ListNumber+ style (<n+>).)Import test 1:I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.I leave the Robohelp Style mapping to the default ([Source]).Perform the import. RESULT: All items in the list in the output are numbered "1.".Import test 2: As in test 1, I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.For the RoboHelp Style mapping, I map ListNumber1 and ListNumber+ to BodyLevel1 (a built-in option).Perform the import.RESULT:None of the paragraphs in the output have any numbering at all.Your help with this iss

Hi. I have an issue whereby when I import an unstructured FM (v12) document into RH (v11) project, autonumbered lists in the FM files don't have correct numbering after the import. The following describes 2 import tests I've done. (In the FM doc, lists start with a paragraph that have ListNumber1 style (<n=1>) and the remaining list items have the ListNumber+ style (<n+>).)Import test 1:I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.I leave the Robohelp Style mapping to the default ([Source]).Perform the import.RESULT: All items in the list in the output are numbered "1.".Import test 2:As in test 1, I configure the import for ListNumber1 and ListNumber+ paragraphs to Convert autonumber to Multilevel list.For the RoboHelp Style mapping, I map ListNumber1 and ListNumber+ to BodyLevel1 (a built-in option).Perform the import.RESULT:None of the paragraphs in the output have any numbering at all.Your help with this issue

I have been able to get by using the old RoboHelp 5 to author/maintain my company's help system. I'm afraid RoboHelp 5 won't install on my new Windows 7 machine. I'm seeking advice re: which version of RoboHelp, installable on Windows 7, will allow me to somewhat seamlessly continue maintaining this help system. Is there a painful conversion process?

I was just issued a new desktop PC (Windows 7 SP1, 64 bit) at work. I have had to reload all of my software including AdobeTCS 3.5.  After installing TCS 3.5, Adobe RoboSource Control 3.1 is a separate folder under the main Adobe folder (Program FIles (x86) > Adobe > Adobe RoboSource Control 3.1).  So it should be "installed."I have also downloaded the RoboSource 64 bit fix and copied it into the Adobe RoboSource Control 3.1 folder (renaming the original version of the file).  Note that RoboSource Control Server is installed on a separate server machine.When I click RSO3Explore.exe to start the app, I first get a message that the Publisher cannot be verified (I select Run), and then I get the message that "RSO3 Explorer Component has stopped Working" and then "RSO3 Middle Tier Server Component has stopped Working".  I am forced to close the program.In Task Manager > Processes, I have 2 instances of  "RSO3MiddleTierService.exe *32" running.In Task Manag

Hi team,I've Windows 7 on my PC and RoboHelp 10. I've a licensed version of RoboHelp 10 on my PC. However, I have some issues with my PC and am formatting my C and re-install a fresh copy of Windows 7.Is there a necessity for me to deactivate the existing license in RoboHelp 10 and activate it again upon installing RoboHelp 10 on Windows 7?Also, will there be any issues if I do not deactivate RoboHelp 10 >> Format my C drive >> Install RoboHelp 10.Santosh.

Hi all, has anybody perchance written a script that inserts all topics into a single browse sequence? This would be similar to the 'auto-create from TOC'-function but using a single long sequence instead of separate ones for each chapter.Most of our users think that the concept of browse sequences is confusing in Webhelp. They just want simple 'forward' and 'backward' buttons that jump through the TOC.Robert

Hi all and hope everyone is well,I have a large user guide and help project with FrameMaker as the single source. The project is translated into 8 languages, To ensure consistent file names across all 8 languages in RH, I set the RH Topic Name setting to use my Filename marker in FrameMaker to name the HTM files. (Project Settings>Edit conversion settings for FrameMaker documents>Other Settings>Topic Name Settings>Topic Name Marker>FilenameThe problem is that this file name is also being used in the <title> tag within the HTML RH creates. The result is that when I run a search, the file name appears rather than the actual topic title. Oddly enough, I have a  handful of topic that are using the topic title in the <title> tag rather than the Filename. I cannot figure out why,  but because it does happen, I know that it can be done. See in my screen below, most of the topics use the same Title as the filename. However, two of the files use the topic ti

I have a Help project created in RoboHelp for Word 8.  I recently upgraded from Word 2007 to Word 2010 and discovered that RH8 for Word won't work with Word 2010.  So I purchased RoboHelp 10 and have installed RoboHelp for Word from it.  Alas, RH for Word STILL won't work with Word 2010.  When I try to open my project, I get this message:Before I bought RH10, I live-chatted with an Adobe sales person who assured me it was compatible with Word 2010.BTW, I tried to roll back to Word 2007, but I was getting weird behavior running Word, so I have reinstalled Word 2010 and want to stay there.Any ideas?

In HTML view (RoboHelp 9) extra spaces are appearing between words in the code.  This does not affect the regular text, only the code.  Any suggestions to get rid of the extra spaces?

This started after I deleted my output files to fix a search error (the ol' failed to initialize database error). I created my outputs again, and now I can't get the hyperlinks in the master page to appear in the published version. This appears in the working version on my hard drive, and the uploaded version (where I discovered the issue) on SharePoint. Any input would be appreciated. Thanks.

In RoboHelp 10 I created a second Index that I want to use called "Index - Windows".The original Index named "AppHelp (Default) - Index" includes hundreds of topics that are absolute garbage as a result of creating it with the Index Wizard! But I cannot delete this because the Delete choice is grayed out. What do I do to get rid of this (or empty it of all content without deleting one thing at a time?)Also, why is the Index list not in alphabetical order? How can I force the topics into alphabetical order?

Is it possible to create more of a flowchart look/design in RoboHelp including 1-2 levels of information, rather than a help system?

Hello all,Sorry for double-posting, I think I posted in the wrong forum so am reposting here:I have generated a merged webhelp project as per the instructions at:http://www.wvanweelden.eu/blog/2013/02/28/adobe-robohelp-creating-merg ed-webhelpThe output help file is quite large. I can run it without issues on my PC. However, when I copy it to a server, it does load, the TOC pane appears empty until I click around a few times in the help. Is there any way to fix this?Thanks!

I want to upgrade my RH 9 to RH 11 but before doing that want to know if the move involves any changes in the project file or for the developers in terms of coding, help linking or map IDs.