RoboHelp

Hello, I have RoboHelp 10 and  I'm running Windows 7. I have administrator priveleges on my machine. We use IE 9. I am publishing webhelp directly to our webserver (i have write access to our output folder on the webserver). We have a merged project environment. Once we re-view the site after i have made a change to the content, we are not seeing the change unless we reset IE's settings to factory default settings. I understand this more and likely is not a RoboHelp issue but any information regarding this fix would be much appreciated. I also want to mention some of the child projects have the thumbs.db file auto created in them; not sure it matters but want to mention. I read that the web server may be caching the content which means refreshing and hard-refreshing IE will not help show the updated, published content but i find it weird that if I reset IE's settings to factory, then everything displays as it should. I also publish the exact same content to my local machine and I

Hello,Is there a reason that a popup that worked in RoboHelp HTML 9 would generate an ehlpdhtm.js error after the project was converted to version 10? Whether there's a reason or not, how can I get it working again? The only difference between this particular popup and other similar ones on the page is that it was added to the project later and resides in the project root folder, while the others are in subfolders. This is the same organization that existed when the project was in RH9, and no changes have been made to the topic or the popup itself. OS is Win 7, output is chm.Thanks!Beth

Hi, A UI designer at my company is using Bootstrap 3 to create the look and feel (CSS and skin) to be used by new SW products. Does RoboHelp 10 allow me to import or link to a CSS created with Bootstrap 3? Or can I copy and paste portions of the Bootstrap CSS into the RoboHelp project CSS?Thanks!Gabe

So just about 30 minutes ago, I downloaded the newest version of adobe flash player. I went to youtube and clicked a video. It said "blocked plug-in" so i clicked that and it said "The version of 'Adobe Flash Player' on your system does the include the latest security updates and has been blocked. To continue using  'Adobe Flash Player', download an updated version from adobe's website". I've downloaded the newest already. What is the problem? I have a macbook air btw. What should I do to be able to watch videos again?

I am using TCS4 (FM11, RH10).In FM, I add images (import by reference), set the anchored frame to "Run into paragraph" and have it right-justified.  Looks good, and publishes to PDF fine.RH imports it and ignores the anchored frame spacing.  If the text is not deep enough to span the depth of the image, RH overlaps the image, preferring to manage spacing through the text.  Pictures on top of pictures.How can I tell RH to honor the anchors put into FM? Hopefully its a setting in RH, since there are a lot of pics and it would be a pain to have to modify all of them individually.Help.      

I have a client experiencing 3 distinct problems with their Chinese-localized Fm files:The SimSun TTF font used in the source Fm files is "uninstalling" itself. This requires reinstallation of the font on a regular basis (every few days).The colons used in index markers in the Fm source files are not being parsed as Level1IX, Level2IX, etc. in the RoboHelp project. Instead, they are recognized as colons. In other words, the first level marker in Rh is XXXXXXXX:XXXXXXX:XXXXXXX. The same is true for the semicolons.The conversion settings for the Chinese project do not allow for mapping to individual CSS elements and classes. This means that all of the formatting is controlled via the supplemental CSS generated from the FrameMaker formatting. IOW, the formatting all uses the class="FM_ definitions.Has anyone had success working with Chinese characters in a FrameMaker to RoboHelp workflow (either linking or importing)?Anyone else seen any of these issues in Chinese or any other fonts?I'm t

Hi Everyone,Question: does anyone know if it is possible to have an image repository that sits outside of the help SSL such that multiple Webhelp systems can reference a common image repository?I'm using Rh10 to write help in English which then gets translated into many languages.The problem we face is that our installation DVD is now huge thanks to all these different help langauge resources.The images are repeated within each different language output. Thus I was asked recently if there are any efficiencies possible here - for example by sharing images (that are common to each language output) in one central folder.It makes a lot of sense, but as far as I can see it's not possible in Rh10.Can anyone confirm or deny?Many thanks in advance.Cheers,Andy

Hi, When I generate webhelp in RoboHelp 10 the 'Previous' and 'Next' arrow buttons are missing from the webhelp skin I have created. The buttons are present when I preview the skin....Does anyone know what I'm doing wrong?Thanks,Louis

Hi, I am using single source for publishing word and html help. How to update header only for word publish and footer only for html help in Robohelp 10. Please help me.Regards,Nalini

I'm using RoboHelp 8 to generate WebHelp output from a Windows 7 system.My help project includes a handful of user guides in PDF format. The PDF files have been added to baggage files and I link to them from help topics without any issue. The PDF files appear in the webhelp search results and when clicked from the search results, a 404-Page Not Found error appears in the right pane.  It seems that the path to the file includes a backslash (\) just before the filename instead of a forward slash (/). If I open the link in a new window and manually change the path to use a forward slash then the PDF file opens. When I link to the PDF file from search results, the path looks like this (resulting in 404 Page Not Found):https://platform/help/pdf\user_guide.pdfWhen I link to the PDF file from a topic, the path looks like this (works as expected):https://platform/help/pdf/user_guide.pdfHow do I fix the path in the search results?Message was edited by: ttrujillo Just realized that this on

I am working on a large Robohelp 7 HTML project (3,280 files in db), that was cloned from an existing project.  Whenever I open it, it hangs at "Loading DB Info..." for an hour or more.  It's CPU Usage swells to 50-60% of CPU capacity, and the Memory Usage will stay bloated at 185MB (vs. about 4MB for the old source project).Also, when I "Save All" the first time each day, it hangs up for an hour or two.  After that, "Save All" (and everything else) functions normally...  I notice that the cloned project now has 2 .cpd files (and 2 corresponding .brs files)--a normal-sized one (4MB) carrying the old source project's name, and another humonguous .cpd file (85MB) with the new cloned project's name.  Could this be a symptom or cause of my opening and saving problems?

I assigned the Map IDs and associated the project with that Map ID file.In the CSH Test, I chose Offline and navigated to a file. In the Map Number field, I browsed to the Map ID file and clicked on the dropdown arrow to locate the corresponding Map ID. I then clicked OK and nothing happened.

I'm trying to use RoboHelp 10 to create some context sensitive help files for my Java App.I've included robohelp_csh.java in my project and am aware of the CSH API call:     RoboHelp_CSH.RH_ShowHelp(0, "C:/my path to rbh output/index.htm", RoboHelp_CSH.HH_HELP_CONTEXT, 1002);I've become aware that this will work only with 'published' robohelp output and possibly only with Web Help or Flash Help output.RH_ShowHelp appears to just try and locate and load IEXPLORE.exe and pass a url. It loads internet explorer even though this is not my default browser. Annoyingly, this prompts me to enable scripting every time I load a help page. It also loads it into a new instance. Not something I want to inflict on my end users.I’ve also tried:Desktop.getDesktop().browse(uri) where uri isFor Web Help:Uri = file:///C:/my path to rbh output/index.htm#<id=1002>>newwnd=false;or for HTML5 help:     Uri = file:///C:/ my path to rbh output/index.htm?rhcsh=1&am

Hello all- I've been working on a project in Robohelp7/HTML for about a week. I come in today and try to open my project and receive the error "Unable to create database. Check that the directory is not read-only.". I've done the obvious of checking the folders and files within and they are not marked read only. When I create a new project, I receive the same error. I'm stuck at a standstill and can't figure out why Robohelp has decided to deny me access to my project or the ability to create new ones. I went so far as to uninstall and reinstall, to no avail. Has anyone encountered this? Any help would be greatly appreciated. Thanks

In fact, I can open the pdf file when the chm file is opened just after its edition.But when I open again my chm file , the pdf file doesn't appear. There is just a small square with a white cross inside.Thank you.

And how would I do this? RH9, html, v9.0.2.271, OS=XPThank you,dpeterson8022

When we go into the software and hit F1, it goes into Chrome.  All you see it a white screen and the web page address.  If you copy the address and put it in Internet Explorer it will open.  We think it has something to do with the latest Chrome update.  We use RoboHelp 10.  Does anyone have any ideas?

I'm using RH 9, and for some reason, in our printed output, the white space between ordered lists and unordered lists doesn't match the equivalent lists in the printed output. Here's what it looks like in the online output. This is the amount of spacing we want between our paragraphs:But here's what the printed output looks like. The list items are too close together. Obviously, I can fix it post processing on the .doc file, but why is this even happening. Shouldn't it look the same if I'm using the project style sheet for both outputs? Am I missing something? Thanks in advance!

I would like to create an image map using certain text that resides in the same topic as the image. I do not want the user to see the text when viewing online; I only want them to see the pop-up when they click on the mapped image. I do, however, want the text to print if the user chooses to do so. I've been playing around with bookmarks and conditional flags but can't seem to get it to function properly. Can what I'm trying to do be done?

Windows 7RoboHelp 9.0.2.271Word 2010I am having an on again/off again problem with RH not publishing all topics.The topics are in the RH TOC and when I double-click them while in RH, they open for editing. However, when I publish these same topics, they are not in the Word document--although they are in the web help.Previous fixes include rebuilding the TOC (groan) or finding that rogue piece of code that causes topics not to print in Word or web help.Question 1:  Does anyone know why this is happening?Question 2:  Short of manually comparing RH TOCs against Word and web help (for 13 books), does anyone have any ideas on how to ensure all topics are included in the output?Thanks in advance for any help.Mary

I am not sure if I am asking this in the the correct place.  We are going to be using Robohelp/WebHelp to build our Help section for an Website Application.  What we are also lookign to do with it is maintain various tooltips etc... that are attached to sections of the actual site.  Does WebHelp or RoboHelp have a function that will allow it to export an XML file with something like a map id and a line of text.  So that we could call the XML and display the text in a tooltipex:In the help section there is a Topic for how to use a search function.We want to pull just the text from that and display it also as a tooltip inside the section of the site that search appears in.

how to create context sensitive help in multiple languages using robohelp html 9, can anyone help?

When we try to publish a single file or layout from RoboHelp 10 we get an "access denied" error.  To mitigate the problem, we have to take the full folder of files and publish the whole project which takes us about 4 to 5 hours to publish one change to a file.  The process updates the entire project instead of recognizing the change that was made to that one file and publishing that one file.

Hello there,I'm getting creazy with that Topic TOC. The show/hide doens't work anymore. If i push the link (show/hide) nothing happens. If I make a new Project it works correctly but if i make a new page in the existsting project the links still dont work. Has anyone a idea what the problem could be?thanks 4 help

Problem Solved: Camtasia default video compression setting must be changed to Windows 1Hi,Have 3 videos, 2 .avi and 1 .wmv. .wmv created as a test, ie. not .avi. All created in Camtasia.Inserted in project using Insert > Multimedia/demo.Videos are in the same folder as topic calling them.Compile .chmAll works on my PC. Also works on another PC, (where RH 10 trial was installed. Trial expired).Videos will NOT play on any other PC. Only unclickable link appears. Does having RH installed or "once upon a time" installed on a PC make a difference?1 workaround seems to be, placing video files in same folder as compiled .chm. However, Dev. wants to avoid shipping vid. files with application.Seems to be a pretty common topic across the internet, but haven't found a complete solution.Any ideas?Message was edited by: david_aker