RoboHelp

I get the following message sometimes when I edit a topic but definitely don't get near the header or footer.  Then as soon as I save the topic, I lose my Master Page connection to it.  And I have to go into Properties for that topic and pick the master page again!!  This started one day after using RoboHelp HTML for a month.  Does anyone else have this problem?

Hi,I created a skin for my webhelp project and although the webhelp is generated with that skin, the skin name will not show in the list of skins in the Project Set-Up pod. As I want to edit it, it is rather annoying.I have tried importing the skin again but am getting a message to say the skin is already present in the project.The skin was created in an earlier version of Robohelp, as was the project. Both have now migrated to RoboHelp 10 - I don't know if that is a factor.Appreciate your help.Barbara

I have two different audience (Users and Support Staff).I also have two different glossary (one for each audience).Is there a way to publish (WebHelp) and let the user select which glossary they want to view?

Hi, is there a way to show last updated date in the breadcrumb area of webhelp in Robohelp 10?Please see the image below. I tried doing it and I can do it only if I append this date to the logo.. But I don't want the date to be displayed along with the logo. Can the last updated date be shown above the search bar? (as maked in the image below)?

We have RoboServer 9, how do we configure to our server?

Is it possible to color code changes in RH?After publishing, the content different from previous version should displayed in different color.  This will help the readers to easily identify what has been changed.

What does a Reviewer need to review a topic? As far as I undertand, Reviewer needs to have RoboHelp installed on his PC, or a PDF for Review has to be sent to the reviewer.In terms of the contribution end, AIR content has to be used.Kindly discuss on this.

I'm working in RH HTML 9 and am working on a project where there will be at least 2 versions of help documentation. One version for basic functionality, to be used by a novice user and another for advanced functionality, to be used by a advanced user. The basic functionality needs to viewable by both the novice and the advanced users with the advanced user being able to find help on a few more windows/fields/options. The programmer asked if an existing topic can be imported to another topic. I am already using conditional tags to exclude certain topic from the novice user version. Another way I could do this is to provide a link from the advanced user page to the novice user page.Thank you,dpeterson8022

     I am working with the robohelp_csh.js file from Robohelp 10 and it appears to be very old last copywrite is in 2008 and contains no reference to firefox or IE versions greater then 5.  Is there a newer version of this file or an alternative?

I'm generating a WebHelp files and it's generating and giving me all kinds of funky characters through the Help file -->  example, Elizabeth’. Our standard browser is IE 8 and if I right click in the browser and switch the Encoding to Unicode UTF-8 it translates the word perfectly. Unfortunately, it's always generating as Western which is creating these funky characters.  Is there an option to change so it will generate the Help as Unicode UTF-8? I've read and tried everything. Help please.

I need to install the RH10 demo with captivate on a machine with RH9. Will that create any problems?

I am using RoboHelp 7 and have an existing project created with over 2000 topics.  All these topics get updated regularly.  My question is that if I have to update say 4 or 5 existing topics plus create new topics, in order for this to reflect correctly when our DBA's roll this out to our clients on the online help, they have to copy the entire directory, which is massive.  Isnt there a way of just updating those 4 or 5 topics or any new topics, and only rolling out those topics.  We have clients all over the world and it is so time consuming with line speed etc, especially Africa lines.I have also been told the following (see below) and have tried this, but it doesnt work, i.e. pictures and icons dont appear.  What you need to copy is any new / changed help files, e.g., f301.htm, and the index.hhk and toc.hhc files. These are the index and table of contents files. Those are only really needed if there have been new index or table of contents entries, i.e. for

I'm using RH10 and outputting to WebHelp. My company requires that I archive project source files to our CVS via Eclipse. I am not using RoboSource_Control and must use the company's development resources for archiving. Since archiving the initial project, I have been uploading only source files with modified dates.However, I have discovered that the files I thought were storing user variables and build tags are not the correct files to archive. Since I am uploading all files with a newer date and that's not working, I need to know the user variable source file name and the build tag source file name that stores the currently defined variables and build tags. I have already tried the WebHelp forum and was directed to this forum to pose the question because I'm looking for source file information instead of output file information.Thanks for your help!karen

Robohelp10 is working good with SP2013 so far.  And I am using SP2013 for Version control in RH. If SP is disconnected and if I hit the Generate-->Primary Layout then RH is giving the following error a thousand times, once is enough right?  with so many message boxed and clicking OKs I cannot work or do any thing.The remote name could not be resolved: '<servername>'Is there any solution or workaround for this?

Hi, So I have these hotspots working just fine on the project. The clickable portion has a hover dhtml effect on it. I managed to publish the htm file of the topic onto my website and now the hotspot doesn't work. It just has the expanded contents sitting underneath the hovering title. Any ideas on how to get these hotspots to work on IE?

using RH 8 for HTML.  i was using Webhelp as single source layout, but the options are gone but for Webhelp pro.  I think this is affecting my help files as the output is going to the wrong folder now and other things are not working correctly, e.g., auto size pop-ups don't work.  i tried to add layouts, but the only option is WebHelp Pro.

Hi, I just noticed all of this code being generated in new files in RH10 that I haven't see before in my RH9 files, what's up?  Can I stop it? This is the code for 1 bullet and repeats for every bullet point.<li><p><span style="mso-ansi-language: EN-US; mso-fareast-language: EN-US;      mso-bidi-language: AR-SA;">S</span><span style="mso-ansi-language: EN-US;                 mso-fareast-language: EN-US;                 mso-bidi-language: AR-SA;">elect   the document and click </span><span style="mso-ansi-language: EN-US;            mso-fareast-language: EN-US; mso-bidi-language: AR-SA;            font-weight: bold;">View</span><span   style="mso-ansi-langu

>Adobe seems to only work on videos.  >Adobe dose not work on online games. >It keeps saying i have to install Adobe 11 (which i have) >Under 'Add-ons', it saying that it is using Adobe 11. >I am using Internet Explorer 10 default /32 bit. >Adobe 11 works fine on Firefox. >Adobe is enabled in browser <>computer type: Toshiba satellite with W7  (4 years old) Iv looked up many sources for an answer but came up empty handed. if you have >any< idea on how to fix this please comment. all answers help. If you have a question please ask. it might help. ____________________________________________________________________________________________________________________ And if you are wondering why i want Internet Explorer to work if my  Firefox is working fine? i use Firefox's add-ons to help defend my  computer if i am downloading sum thing(which i have a lot of add-ons  that slow it down). And i use Internet Explorer becaus

Our testers noticed this problem in the breadcrumbs in a help generated from a localized RH project:Notice that the "Home" text in the breadcrumbs is always in English. I hoped if I specified the non-English language in the RH's project settings, it would automatically localize these,  but this doesn't happen. Is there a way to expose these strings, so that our translators can localize "Home" into the equivalent non-English text? I know you can change the breadcrumb format and type in new text that way, but our translators don't have RH and so can't access it that way. Is there a text file somewhere that contains these strings?

Has anyone seen this issue I'm having where you start to type in a search term and the webhelp initiates the search before you're done typing and also adds a space? For example, if I start typing "anonymous" into the search, I get to about "anon" and then the search starts and a space is added at the end so now the search field shows "anon ". Also, when this happens if you don't let it finish searching before you hit backspace and try to finish typing the word, I get the "Failed to load XML" error and you have to refresh the browser to proceed.NOTE: This only happens in IE and Firefox. Chrome functions perfectly.I'm on RH10.

I'm using RH10 Webhelp and am required to upload source files to CVS via eclipse. I have been uploading files with changed dates to maintain a current version on CVS.However, I have discovered that the files in the main project folder that I thought were storing user variables and build tags and have new dates after I've made changes, are not the correct files.Please tell me which files store the updated variables and build tags so that I can include them in my upload.thanks,karen

I'm testing the integration of RoboHelp Projects with SVN (with PushOk plugin).Everything has worked well until now apart from renaming files. The following error occurs: COM.SvnClient.Error, HRESULT=0x80020009Path '...' is not a directoryThere is a similar discussion from 2010 in the forum: http://forums.adobe.com/message/3005946#3005946The suggestion is to duplicate the topic into a new name. But this is not a workaround for us. What about hyperlinks referencing the topic?I can't see this beeing the only way to rename files. Isn't there another solution?

The images in my HTML5 output are being stretched vertically when viewed in Internet Explorer 8. I know there are HTML5 issues in general with IE, especially older versions, but is there a quick fix for this? I've attached an example below. The first image is supposed to be the search icon (magnifying glass) and the second is a little printer icon. Both are stretched vertically.

Is there a way in RoboHelp9 to allow print PDF option for topics in a published WebHelp? My need is for a context sensitive help embedded in the application. Thank you.

I am using RH 10.0.1.292. I am able to add most of the widgets to screen layouts for a phone screen, but there are a few that are grayed out. When using the Screen Layout Editor in Design mode, the widgets that are not available from the toolbar are: - Search Results Area and Search Results Area (Small Screens) - Topic - All the Browse Sequence widgetsWhat step am I missing to have these enabled?