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mrdavie99
mrdavie99
Inspiring
September 24, 2019
Question

New Forum format a little frustrating

  • September 24, 2019
  • 6 replies
  • 2345 views

I hope this is the correct forum to post my comment about the new forum format. When replying to a comment thread, there is only one line provided for the response. Therefore, the text rolls out of view making it impossible to review my response before committing it to the system. The only way to check for grammatical errors in my reply is to post it and then edit it. That is frankly, a sub-par method for Adobe. I suggest the reply editing box be large enough to allow typing to wrap as it does during initial posts. Are you experiencing the same difficulty when you type a reply?

    This topic has been closed for replies.

    6 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    September 29, 2019

    @Skippermark,

    I merged the 2 topics as suggested.   BTW, that's a new feature the old JIVE forum never had.  So Khoros isn't all bad.  It just needs lots & lots of tweaking.

     

    Nancy O'Shea— Product User & Community Expert
    S
    Samoreen
    Inspiring
    September 30, 2019

    > So Khoros isn't all bad. It just needs lots & lots of tweaking.

     

    Really ? If a software is unable to work decently with the default settings, I think there's a problem. Some basic features expected from a forum software are missing, bugs are ubiquitous and I'm not sure that this depends on tweaking even more. I'm wondering how Adobe could decide to let that thing go online before testing it internally at least a few hours (which would have been enough to detect all current major problems).

    --Patrick
      S
      Skippermark
      Known Participant
      September 29, 2019

      Hi - When you reply to a post, the reply box is just one line, without any formatting options as compared to when the initial post is created. Is there a way to set an option to have the default reply box be the same full size box as when creating an initial post? I just replied to someone and wanted to post a link and had to click on "post" then go back and edit the message, which brought up the full editor, but that's not intuitive and requires a lot more effort.

       

      Also, with the "one line reply box," if you hit enter/return, the software instantly posts your message, when you may have wanted to start a new paragraph. Then, you're forced to go through the routine above to finish editing the post, at which time someone may have seen your reply, and it makes no sense since it's only half written. Or worse, if you decide your reply wasn't worthy and don't want to post it, there's no option to delete it. The only option is to edit it.

       

      It seems the new software is geared towards quick, one line answers, which isn't really condusive to a forum like this, where people often reply with multiple paragraphs, links and photos.

      S
      Skippermark
      Known Participant
      September 29, 2019

      Interestingly, I discovered that if you reply directly to the original poster, the full editor comes up, but if you reply to someone further down, the one line editor comes up. IMO, it would be ideal to either have the full editor always come up or give an option in the preferences for each person to choose which they prefer.

      S
      Skippermark
      Known Participant
      September 29, 2019

      Just discovered this thread talking about this very subject. Probably better to keep all posts on the same topic together, so this thread could be merged with that thread or closed.

      axmelissarios1
      Community Manager
      axmelissarios1Community Manager
      Community Manager
      September 26, 2019

      Hi mrdavie99,

       

      We've prioritized switching the quick reply function (that currently pops up when replying to a reply) to a full rich-text editor for replying for an upcoming release.

       

      Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe
        mrdavie99
        mrdavie99Author
        Inspiring
        September 26, 2019
        Excellent!
        mrdavie99
        mrdavie99Author
        Inspiring
        September 24, 2019

        John T. Smith, thank you for your quick response. I would prefer my post be associated with an individual message if my reply is relevant to something written in that individual message. If not, I would certainly reply to the original post. If your recommendation is a permanent solution, then the option to reply to an individual message should be removed.

          LinSims
          Community Expert
          LinSimsCommunity Expert
          Community Expert
          September 24, 2019

          Adobe will be rolling out regular updates to the forum capabilities. This issue is one that has been brought to their attention. We don't know how they're prioritizing the feedback they are getting, so there's no telling when this particular issue will be resolved.

           

          You may want to edit your original post and add the Feature request (or Bug, or both!) topic tags to it, as that makes it more likely that the Adobe employees monitoring this forum will see it and add your voice to their weighing process.

            John T Smith
            Community Expert
            John T SmithCommunity Expert
            Community Expert
            September 24, 2019

            Do not reply to an individual message, that "nests" your reply and it is not readily visible

             

            Click the blue reply on the original message

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