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playpiano
New Participant
June 18, 2013
Question

CS6 MC Perpetual License activation problem after App. Mngr updated to Adobe CC

  • June 18, 2013
  • 2 replies
  • 2860 views

Hi.

I'm using perpetual license of CS6 Master Collection on windows 8 64 bit .

This morning the Adobe Application Manager did update itself to Adobe Creative Cloud (probably this is unrelated to the problem).

No CC application installed; and never installed application from CC.

After that opening Adobe Acrobat X Pro a dialog box appears about Trial Expiration that says:

"Your trial will expire in 130 days".

mmmm

So i press "license" button, then "signin" or "login" button and it says "Thank You, Creative Cloud will now be licensed to myemail....".

What? I'm using CS6 Master Collection with perpetual license; what does it mean?

Anyway; after that opening Acrobat X Pro another dialog box appears:

Master Collection Trial

Your trial will expire in 7 days.

????

Note that i open Photoshop, click on Help, Deactivate.... menu is enabled meaning that CS6 Perpetual License are working (i suppose).

Ok, i know that sometimes Acrobat Pro revert to trial and Deactivate / Reactivate normally work.

So, proceed to deactivate and reactivate CS6 MC.

Nothing to do, trial dialog box appears using Acrobat X Pro.

CC CS confusion?

Can i have my CS6 perpetual license installed

This topic has been closed for replies.

2 replies

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cmfjon
New Participant
June 18, 2013

I had this problem with Acrobat X Pro in CS6 Design & Web Premium, with Adobe Application Manager. It was basically treating Acrobat as a trial, even though it was part of a paid CS6 package, and after 30 days, it no longer allowed Acrobat to work. This post http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html helped me resolve that. Now, today, an update has "helpfully" installed Creative Cloud for me (god, Adobe really wants to push this on us, don't they?!?!), even though I don't have any Creative Cloud subscriptions. It appears that the Creative Cloud has replaced Adobe Application Manager, so that's where updates are handled now. But most "helpfully" it once again shows Acrobat as a trial, so I'm expecting I'll soon need to dig for a solution... which will likely be like the link I provided here. Hope this helps... because Adobe hasn't seemed in all their "helpful" updating to give a good you-know-what about this ongoing problem for actual, paying customers.

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playpianoAuthor
New Participant
June 18, 2013

Nothing to do.

I've applayed the patch you suggested (with the procedure of deactivating/activating already known).

Every time i start acrobat 'Master Collection Trial' dialog says 130 or 7 days remaining...

????

I don't understand what type of test Adobe do on the software...

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sjsmith001
New Participant
June 18, 2013

I feel your pain. I have been seeing the same Trial Expiration panel for six weeks now. Six support chats and no solution yet. I re-enter my serial number every day.

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playpianoAuthor
New Participant
June 18, 2013

The serial number is not requested, only login.

No way to enter the serial number even if i deactivate from photoshop (for example).

Only login is requested.

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sjsmith001
New Participant
June 18, 2013

That is different. Mine say my trial is expired. i have to sign in and re-license the product. Pain.

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