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emmafrancesink
Participant
May 29, 2018
Question

Creative Cloud desktop app can't connect to the internet.

  • May 29, 2018
  • 1 reply
  • 1483 views

My Adobe Creative Cloud desktop application can't connect to the internet, despite me being connected to the internet.

My connection is good, my wifi is performing normally, my firewall is off, I've done everything on the following list that's supposed to resolve connectivity errors: Resolve connection errors with Adobe Creative Cloud and Creative Suite applications. (Note: I couldn't see what I was supposed to see on step 2, I don't know what that suggests.) My other Adobe apps are working fine, with the exception of not being able to connect to Typekit etc. I've also followed most of the forum's guidance on troubleshooting server problems.

I get a 'No Internet Connection' when I open the desktop app - I can't even log in, even though I'm logged in within Illustrator etc.

Any ideas?

This topic has been closed for replies.

1 reply

Bani Verma
Community Manager
Bani VermaCommunity Manager
Community Manager
May 29, 2018

Hi Emmafrancesink,

Sorry that you are having trouble using your Adobe Creative Cloud desktop app as it gives you an error 'No internet connection'.

Also thanks for sharing the steps that you have already tried to resolve the issue.

Just to confirm, did you see any Adobe entries in your hosts file?

Are you in an office environment or is this your personal internet connection ?

Awaiting your response.

E
emmafrancesinkAuthor
Participant
May 29, 2018

Hi there Bani,

There are no Adobe entries in my hosts files, only localhost and broadcasthost. In addition I used the Limited Access Repair tool, as prompted on the guide (linked above).

This is my personal internet connection. I can load everything else okay, and I've run a broadband check to confirm everything is as it should be.

What should my next steps be?

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