Hi everyone!
I can't install any Adobe product. Installation stucks at 1% and a screen pops up saying "Your installation encountered errors".
I have tried everything to fix it, removed all Adobe components. But no luck. Adobe Creative Cloud Cleaner Tool doesn't help too, even in silent mode.
Macbook Air (Mid 2013)
OS X 10.11.1
I have removed Illustrator and all Adobe applications. None of them I can install now.
In this case , we will perform clean removal and re-installation process.
Follow below Steps:
1) Trash Adobe apps from Applications .
2) Trash below mentioned folders from Applications > Utilities.
3) Trash Adobe folders from below locations.
Adobe folders will be present inside Application Support folder.
~/Library/Application Support/ [ User Library ]
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( " Do not miss ~ symbol " )
~/library
It will open User Library folder.
3)Then navigate to Application Support.
Open Application Support folder and rename/trash Adobe folder.
/Library/Application Support/ [ System Library ]
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
/library
It will open System Library folder.
3)Then navigate to Application Support.
Open Application Support folder and rename/trash Adobe folder.
Then Run Adobe Cleaner tool and select Clean All option .
http://download.macromedia.com/SupportTools/Cleaner/mac/AdobeCreativeCloudCleanerTool.dmg
Then reinstall Adobe Creative Cloud app and try to install CC apps again and check.
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