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Ahlize
New Participant
June 23, 2019
Question

"Another user is currently logged in."

  • June 23, 2019
  • 2 replies
  • 3492 views

It also says please delete cookies to and restart the browser. This is being displayed on my adobe rush mobile app. I have cleared my cookies and logged out of programs on my laptop and phone. I've only ever signed into this account through two devices and even when I sign out of those it's still giving me this message. I want to do a mass-log-out kind of thing but I see no option that would allow me to do that. When I go to "plans" I see no button on that page that would allow me to "manage plan". Is this because I have an enterprise ID? PLEASE HELP. THANK YOU!

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2 replies

M
MelissaLA88
Participating Frequently
June 25, 2019

Hi Ahlize - you're correct, you don't see a way to manage the plan because it's an Enterprise ID. You might need to get your IT admin to uninstall your Adobe CC programs using the Creative Cloud Cleaner Tool. Once that's done, reinstall, and see if you can login

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 23, 2019

Ahlize  wrote

When I go to "plans" I see no button on that page that would allow me to "manage plan". Is this because I have an enterprise ID?

Most likely, yes.  Talk to your IT department.

Nancy O'Shea— Product User & Community Expert
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