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Pfc__Parts
Pfc__Parts
New Participant
May 7, 2015
Answered

"Configuration Error Please uninstall and reinstall the product"

  • May 7, 2015
  • 2 replies
  • 31208 views

I've had CS5.1 installed for a couple of years, today I tried to start Photoshop and I got "Configuration Error Please uninstall and reinstall the product" along with advice to contact Adobe Support if the problem re-occurs. Since contacting Adobe Support is sort of like getting tickets to the Super Bowl I decided not to start there.

Does anyone know the cause of this? Is there anything less time consuming than uninstalling and re-installing that can fix it? My machine has crashed a few times recently, I'm running MacOS 10.6.8 and there seems to be a Flash or Java exploit Firefox is susceptible to that I've fixed with NoScript and a Flash Disabler that may be related, I'm not certain. Photoshop wasn't running during any of the crashes.

I do have a backup of my Applications folder that still works fine (on a different machine), would a restore fix this?

    This topic has been closed for replies.
    Correct answer kglad

    reset your preferences -

    acrobat:  http://help.adobe.com/en_US/acrobat/X/pro/using/WS58a04a822e3e50102bd615109794195ff-7feb.w.html

    adobe media encoder: https://forums.adobe.com/thread/1713540

    after effects:  http://helpx.adobe.com/after-effects/using/preferences.html

    dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html

    flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html

    illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html

    indesign:  https://forums.adobe.com/thread/526990

    lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html

    muse (mac): https://forums.adobe.com/thread/1246022?tstart=0

    photoshop:  https://forums.adobe.com/thread/375776

    photoshop elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html,  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_preferences_file.htm

    premiere elements:  https://helpx.adobe.com/photoshop-elements/kb/preference-file-locations-photoshop-elements.html

    premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

    if that fails, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall

    2 replies

    J
    Julius23765923yw36
    New Participant
    March 26, 2022

    try with this

     

    https://www.youtube.com/watch?v=7mCHRST3-NU

     

    I had the same error, till I saw this video

     

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