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yvondaigle
Inspiring
September 22, 2019
Question

Lightroom Classic 8.4.1 impossible to download

  • September 22, 2019
  • 8 replies
  • 2178 views

Hi,

Since yesterday, I try to update to Lightroom Classic 8.4.1 and ACR and after 43% it stop download. I try 4 times and it is always the same. I have french Lightroom Classic, windows 10

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    8 replies

    yvondaigle
    Inspiring
    September 25, 2019

    The solution, for me, in Adobe Creative Cloud, disconect the Adobe account, reconect to Adobe account and start immediately the update.

    GoldingD
    Legend
    September 25, 2019

    I recommend that you, and all having  this  problem, post  your problem at the Adobe feedback site for greater visibility by actual Adobe Tecs

     

    site: https://feedback.photoshop.com/photoshop_family/categories/photoshop_family_photoshop_lightroom?topic-list[settings][page]=3&topic-list[settings][type]=problem#topic-list

     

    Add a new problem in the Lightroom Classic section (link should point right to it)

     

    As I am recommending this in 3 individual discussions, check and see if a member already created the problem posting, if so, add to it (Me To)

     

    You should include your system information in the posting

     

    You should include mention of your community page discussion (point back to it, providing a link)

     

     

    GoldingD
    Legend
    September 23, 2019

    And with or without errors, has something gone kaput with your copy of Adobe Creative Cloud Desktop App (ACCDA)? Not the programs like Lightroom Classic, just ACCDA. And I am not talking about using the CC Cleaner Tool, or using your Admin account to reinstall ACCDA (well, hopefully not)

     

    https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html

     

     

    GoldingD
    Legend
    September 23, 2019

    Have you attempted to simply sign out from Adobe Creative Cloud Desktop, then sign back in, before updating? Old issue fix

     

    https://lightroomkillertips.com/if-youre-having-lightroom-cc-install-issues/

    GoldingD
    Legend
    September 23, 2019

    Ethernet or WiFi? Getting at Internet reliability.

    Just Shoot Me
    Legend
    September 22, 2019

    Have you Restarted your computer?

    Have you shut down all other programs before trying to update the software?

    yvondaigle
    Inspiring
    September 22, 2019
    Yes
    Ian Lyons
    Community Expert
    Community Expert
    September 22, 2019
    yvondaigle
    Inspiring
    September 22, 2019

    I do not have an error message or a code, it stop at 43%