my videos are inporting but only last 1 second long? but are meant to be 10+mins

[abrace124]

hello whenever I try to import a video it only imports as being 1 second long when its meant to be longer I don't understand I've tried re-downloading it and other stuff. any suggestions would be appreciated

[michaelg69700548]

I'm having the same problem i cant find anything about it and it seemed to happen when i updated premiere pro

[Peru Bob]

What version number of Premiere Pro CC?

What type of media?

How are you importing?

[michaelg69700548]

Version 12.1.0(build 186)

MP4 file

Just dragging the file into import section

[Peru Bob]

michaelg69700548  wrote

Just dragging the file into import section

Try importing using the Media Browser.

If you are importing from a card, copy all of the contents of the card to the hard drive and import all of the contents using the Media Browser.

[abrace124]

hello its from an elgato but its already on the pc? I copy the videos onto my desktop but still doesn't work ive imported it into the programme everyway I can

[Peru Bob]

It could be a codec issue.  Try converting with Handbrake https://handbrake.fr/  before importing into Premiere Pro:

Fixing  video with Handbrake - YouTube

[Carlos Ziade]

if you specify better details, OS, GPU, RAM, it would be better

Are you attempting to open an older project into the new updated premiere ?

if so, delete all associated preview and auto save files to this project and clean your Media Cache

[Carlos Ziade]

What's the Operating System you are using ?

If Windows please specify which edition (Home, Professional, Ultimate) ?

[nathanjshaw]

i'm experiencing the exact same issues. used to be fine but now any ps4 I import it 1 second long.....

[abrace124]

Hello I went on the online chat to an advisor and they download the previous version (Like the last one before this one) and it’s the same and it now works for me hope this helps you download it by going on the creative cloud app

[Trent Happel]

An issue with some Elgato files (imports as 1 frame duration) is under investigation. It is believed that these files should import correctly in Premiere Pro 12.0.1, just make sure to delete Media Cache before importing.

If everyone experiencing this issue could confirm this is occurring with Elgato files, that would help our investigation. If you could also provide sample file(s), that is also appreciated.

Thank you.

[renowneddo32595881]

I am having this same issue with elgato game capture video files (mp4). It was working perfectly fine until recently when I tried to edit a new video.. I have version 12.1.1 premier pro and media encoder and creative cloud version 4.5.0.331

[Trent Happel]

Thank you for the confirmations nathanjshaw & renowneddo32595881.

[renowneddo32595881]

so when is this going to be fixed? what is the work around? I need to get this working I have videos to edit for my youtube channel like wtf? do i need to go get sony vegas pro instead?

[nathanjshaw]

yes I can confirm that this is occuring with ALL files recorded from Elgato. I can import them but only after encoding them again with "Handbrake" software

[Drew Reeser]

I'm experiencing the same issue, I am recording with Elgato also. This problem is also occurring in After Effects

[Stan Jones]

Several other threads on this. Here is the uservoice/bug report main link:

version 12.1.1 turns my 60i footage into 14.99fps. when i go back to 12.0.1 it processes the footage...

Update has been reported as happening "soon," and a day or 2 ago, about a week....

We really don't know, but there appears to be a fix, and update (for this and other bugs) being completed.

[Trent Happel · Accepted solution]

The Elgato file issues should be addressed in the 12.1.2 update that was just released. Make sure to delete your Media Cache before opening the files with 12.1.2.

More information on fixed issues and new functionality:

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

https://helpx.adobe.com/premiere-pro/using/whats-new.html