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Participant
April 14, 2018
解決済み

my videos are inporting but only last 1 second long? but are meant to be 10+mins

  • April 14, 2018
  • 返信数 9.
  • 4871 ビュー

hello whenever I try to import a video it only imports as being 1 second long when its meant to be longer I don't understand I've tried re-downloading it and other stuff. any suggestions would be appreciated

    このトピックへの返信は締め切られました。
    解決に役立った回答 Trent Happel

    The Elgato file issues should be addressed in the 12.1.2 update that was just released. Make sure to delete your Media Cache before opening the files with 12.1.2.

    More information on fixed issues and new functionality:

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    返信数 9

    Trent Happel解決!
    Participating Frequently
    July 17, 2018

    The Elgato file issues should be addressed in the 12.1.2 update that was just released. Make sure to delete your Media Cache before opening the files with 12.1.2.

    More information on fixed issues and new functionality:

    https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

    https://helpx.adobe.com/premiere-pro/using/whats-new.html

    Participant
    June 25, 2018

    I'm experiencing the same issue, I am recording with Elgato also. This problem is also occurring in After Effects

    Stan Jones
    Community Expert
    Community Expert
    June 25, 2018

    Several other threads on this. Here is the uservoice/bug report main link:

    version 12.1.1 turns my 60i footage into 14.99fps. when i go back to 12.0.1 it processes the footage correctly to 30fps.…

    Update has been reported as happening "soon," and a day or 2 ago, about a week....

    We really don't know, but there appears to be a fix, and update (for this and other bugs) being completed.

    Participant
    April 21, 2018

    yes I can confirm that this is occuring with ALL files recorded from Elgato. I can import them but only after encoding them again with "Handbrake" software

    Participating Frequently
    April 20, 2018

    An issue with some Elgato files (imports as 1 frame duration) is under investigation. It is believed that these files should import correctly in Premiere Pro 12.0.1, just make sure to delete Media Cache before importing.

    If everyone experiencing this issue could confirm this is occurring with Elgato files, that would help our investigation. If you could also provide sample file(s), that is also appreciated.

    Thank you.

    renowneddo32595881
    Participant
    June 2, 2018

    I am having this same issue with elgato game capture video files (mp4). It was working perfectly fine until recently when I tried to edit a new video.. I have version 12.1.1 premier pro and media encoder and creative cloud version 4.5.0.331

    Participating Frequently
    June 2, 2018

    Thank you for the confirmations nathanjshaw & renowneddo32595881.

    Participant
    April 20, 2018

    i'm experiencing the exact same issues. used to be fine but now any ps4 I import it 1 second long.....

    abrace124作成者
    Participant
    April 20, 2018

    Hello I went on the online chat to an advisor and they download the previous version (Like the last one before this one) and it’s the same and it now works for me hope this helps you download it by going on the creative cloud app

    Community Expert
    April 16, 2018

    What's the Operating System you are using ?

    If Windows please specify which edition (Home, Professional, Ultimate) ?

    Community Expert
    April 15, 2018

    if you specify better details, OS, GPU, RAM, it would be better

    Are you attempting to open an older project into the new updated premiere ?

    if so, delete all associated preview and auto save files to this project and clean your Media Cache

    Peru Bob
    Community Expert
    Community Expert
    April 14, 2018

    What version number of Premiere Pro CC?

    What type of media?

    How are you importing?

    Participant
    April 15, 2018

    Version 12.1.0(build 186)

    MP4 file

    Just dragging the file into import section

    Peru Bob
    Community Expert
    Community Expert
    April 15, 2018

    michaelg69700548  wrote

    Just dragging the file into import section

    Try importing using the Media Browser.

    If you are importing from a card, copy all of the contents of the card to the hard drive and import all of the contents using the Media Browser.

    Participant
    April 14, 2018

    I'm having the same problem i cant find anything about it and it seemed to happen when i updated premiere pro