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解決済み

my videos are inporting but only last 1 second long? but are meant to be 10+mins

Forum|Forum|7 years ago
April 14, 2018
返信数 9.
4871 ビュー

hello whenever I try to import a video it only imports as being 1 second long when its meant to be longer I don't understand I've tried re-downloading it and other stuff. any suggestions would be appreciated

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解決に役立った回答 Trent Happel

The Elgato file issues should be addressed in the 12.1.2 update that was just released. Make sure to delete your Media Cache before opening the files with 12.1.2.

More information on fixed issues and new functionality:

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

https://helpx.adobe.com/premiere-pro/using/whats-new.html

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Trent Happel解決！

Participating Frequently

The Elgato file issues should be addressed in the 12.1.2 update that was just released. Make sure to delete your Media Cache before opening the files with 12.1.2.

More information on fixed issues and new functionality:

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

https://helpx.adobe.com/premiere-pro/using/whats-new.html

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Drew Reeser

Participant

I'm experiencing the same issue, I am recording with Elgato also. This problem is also occurring in After Effects

Stan Jones

Community Expert

Several other threads on this. Here is the uservoice/bug report main link:

version 12.1.1 turns my 60i footage into 14.99fps. when i go back to 12.0.1 it processes the footage correctly to 30fps.…

Update has been reported as happening "soon," and a day or 2 ago, about a week....

We really don't know, but there appears to be a fix, and update (for this and other bugs) being completed.

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nathanjshaw

Participant

yes I can confirm that this is occuring with ALL files recorded from Elgato. I can import them but only after encoding them again with "Handbrake" software

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Trent Happel

Participating Frequently

An issue with some Elgato files (imports as 1 frame duration) is under investigation. It is believed that these files should import correctly in Premiere Pro 12.0.1, just make sure to delete Media Cache before importing.

If everyone experiencing this issue could confirm this is occurring with Elgato files, that would help our investigation. If you could also provide sample file(s), that is also appreciated.

Thank you.

renowneddo32595881

Participant

I am having this same issue with elgato game capture video files (mp4). It was working perfectly fine until recently when I tried to edit a new video.. I have version 12.1.1 premier pro and media encoder and creative cloud version 4.5.0.331

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Trent Happel

Participating Frequently

Thank you for the confirmations nathanjshaw & renowneddo32595881.

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nathanjshaw

Participant

i'm experiencing the exact same issues. used to be fine but now any ps4 I import it 1 second long.....

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abrace124作成者

Participant

Hello I went on the online chat to an advisor and they download the previous version (Like the last one before this one) and it’s the same and it now works for me hope this helps you download it by going on the creative cloud app

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Carlos Ziade

Community Expert

What's the Operating System you are using ?

If Windows please specify which edition (Home, Professional, Ultimate) ?

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Carlos Ziade

Community Expert

if you specify better details, OS, GPU, RAM, it would be better

Are you attempting to open an older project into the new updated premiere ?

if so, delete all associated preview and auto save files to this project and clean your Media Cache