今天因誤操作導致訂閱了年會員，現已立即取消訂閱，請幫忙推款，謝謝！

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fulafila

Participant

Question

誤操作訂閱，請求退款

Forum|Forum|1 year ago
November 24, 2024
2 replies
329 views

今天因誤操作導致訂閱了年會員，現已立即取消訂閱，請幫忙推款，謝謝！

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thatsmauri

Community Expert

Refunds may take up to 5 to 7 business days.

If you don't get your refund by the end of next week, then please get in touch with Customer Care.

kglad

Community Expert

p.s. if you do need to contact adobe support, type "agent" in the chat field to bypass the bot.

jane-e

Community Expert

@fulafila

I've moved your post from Using the Community to Account, Plan, & Billing. Adobe Help says they process refunds within 5-7 business days.

UNDERSTAND REFUND TIMELINES

Adobe processes refunds within 5–7 business days. However, the funds could take longer to show on your account, depending on the payment method used.

A confirmation email is sent when the refund is complete. If you have online access to your credit account, your refund could appear earlier than on a paper statement.

Details here:

https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html#:~:text=Adobe%20processes%20refunds%20within%205,than%20on%20a%20paper%20statement.

You can confirm your cancellation here: https://account.adobe.com/plans.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Jane

UNDERSTAND REFUND TIMELINES

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