Skip to main content
B
Bailey5244
Participant
December 29, 2019
Answered

Accidently cancelled membership

  • December 29, 2019
  • 4 replies
  • 651 views

I accidently cancelled my creative cloud plan. Is there anyway I can reverse this? I had intentions to cancel but would like to keep it.

This topic has been closed for replies.
Correct answer Nancy OShea

Once a plan is cancelled, it's gone forever. There is no way to reverse it except to subscribe to a new plan.  The higher priced month-to-month plan allows you to cancel anytime without penalty.   The lower priced Annual plan is a year-long commitment   So choose wisely.

 

4 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
December 29, 2019

Once a plan is cancelled, it's gone forever. There is no way to reverse it except to subscribe to a new plan.  The higher priced month-to-month plan allows you to cancel anytime without penalty.   The lower priced Annual plan is a year-long commitment   So choose wisely.

 

Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Just Shoot Me
    Legend
    December 29, 2019

    And if you did really cancel your plan then you will need to subscribe to a new plan.

      Just Shoot Me
      Just Shoot Me
      Legend
      December 29, 2019

      Not sure how that could happen accidentally. 

      Can you go through the steps you used, things you clicked on, to make that happen and what you thought the "Cancel Your Plan" or "Cancel Plan"  link/button did other than Cancel your subscription.

       

      Maybe you really did Not cancel your subscription.

      C
      catduardo
      Participant
      April 3, 2020

      if you cancel your subscription is there a waiting period before you can purchase a new subscription?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      December 29, 2019

      This is a public forum, not the link to Adobe support
      -other users here can't help with an account problem
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices