Account suspension

[sergios94067049]

Hello  I requested my account not renew, but I received an email that my account has been suspended for non payment. When i check in my account it says i cancelled my plan.
What email can i send my grievance to adobe support?
Thank you, Sergio

[kglad]

there is no email to initiate contact with adobe (that will get checked).

there is no place to request an account not renew.  you can cancel an account, but it's not clear you did that.  from what you posted it just appears you stopped paying for something you owe and unless that's fixed, your account may be sent to collections.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[sergios94067049 · Accepted solution]

Hey @kglad , what I did was ask Adobe over a browser chat a month ago to cancel my subscription renewal. Yesterday I received an email saying my account is suspended because I didn't pay. Today I checked in my account and it says I cancelled my subscription. I hope that's clear now. In the morning I raised my case with adobe over chat again and they called me today to confirm a suspension was not appropriate. Adobe messed up with their system in my case.

[kglad]

glad to hear the problem's resolved.

[Guest]

I tried taking the same issue up through chat bot but it was completly useless; it did not understand my simple question at all and when I attempted to solve it through the chats own learning module it sent me down paths filled with wrong info that did not alling with my problem.

[kglad]

@Deleted User 

again, contact adobe support 

[Stephanie355303657g3q]

Same issue with me! I received an inappropriate email from adobe after a month after canceling saying that my subscription was suspended and that they will continue to attempt to charge me. This sounds like a scare tactic into trying to get me to think I still owe money when I don't. I never received a follow up email to contact adobe, just an email confirmation saying my subscription was cancelled with a button to reactivate. The email I received today was absolutely unwarranted.

[kglad]

@Stephanie355303657g3q 

check your account, https://account.adobe.com and contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Guest]

Same thing with me, got the email today after i canceled all my subscriptions back in june.
This is completely shameful of Abobe, along with their shady buisness practices, terrible ETF when trying to cancel at anytime, and ilegally accessing user content to use however they want (see line 4.2 in their own ToS) when some users are under an NDA. Applying scare tactices to trick customers into keeping their products is just a new low, and I've had enough!

[ROMARIC_101]

Bonjour Adobe semble avoir procédé à la suspension de mon "compte Adobe" sans aucune possibilité d'intégrer un nouveau moyen de paiement susceptible de procéder au règlement d'un dû porté à environ 9 euros... Comment puis-je faire pour débloquer la situation ? J'ai essayé, également avec des ami(e)s, plusieurs moyens de paiement mais, hélas, sans succès. Je souhaiterais réintégrer ma CB professionnelle habituelle dans le système de paiement mais cette opération mais, pour l'heure, refusée, au motif qu'un paiement est en cours !!! Je vous remercie, par avance, pour vos lumières, 

Après vérification de l'historique de facturation, le reglement sollicité par Adobe semblerait, de plus, avoir été payé. Or, mon compte Adobe est toujours suspendu. Je souhaiterais trouver une issue rapide à cette situation anormale. Bien à vous,

Romaric

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Hello, Adobe seems to have suspended my “Adobe account” without any possibility of integrating a new means of payment capable of settling a debt of approximately 9 €... What can I do to unblock the situation? I've also tried several payment methods with friends, but alas, to no avail. I'd like to reintegrate my usual business credit card into the payment system, but this operation has been refused for the time being, on the grounds that a payment is in progress! Thank you in advance for your advice,

After checking the billing history, it appears that the payment requested by Adobe has been made. However, my Adobe account is still suspended. I would like to find a quick solution to this unusual situation. Sincerely, Romaric.