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Known Participant
April 1, 2025
Question

adobe account edit billing and payment

  • April 1, 2025
  • 2 replies
  • 614 views

Went to my adobe account to update my billing and payment.....

 

Surprise the option edit billing and payment  is blank.... like I have no plan !!!!

but I do for so many years, last billing was 4 march 2025, so i need to edit my billing before the next payment...

 

when I follow update information from Adobe help:  account.adobe.com/plans.

it's like I don't have a plan but i do have one...

How come I do have access to my invoices but not to edit payment and billing ?

So what are the option ???

 

thanks for your assistance-help-solution , that will be appreciated

benoit

2 replies

kglad
Community Expert
Community Expert
April 1, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop">
Jeffrey_A_Wright
Community Manager
Community Manager
April 1, 2025

I am sorry, Kapture, I don't see any active subscriptions or recent purchases under the account you used to post to this public discussion forum. Please sign in under the account you used to make the purchase. If you need to reset the password, to regain access, then see https://adobe.ly/3XEMh5x. ^JW

kglad
Community Expert
Community Expert
April 1, 2025

do you have another adobe id?

 

and where's this from

 

 

 

Known Participant
April 1, 2025

thanks kglad for your reply,

No other Adobe ID

 

benoit Kapture foto
kglad
Community Expert
Community Expert
April 1, 2025

and where's this from