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Adobe CC isn't recognizing my computer and logs out / shuts down app

New Here ,
May 05, 2021 May 05, 2021

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Hi!

 

I set up my new computer a few days ago, but every time I start Adobe CC, I need to log in again. It tells me, I've reached the device activation limit and it only can be activated on 2 devices simultaneously, so I need to sign out from one of the three which are displayed. Fact is, it's only activated on 2 devices (my old pc and the new one), but somehow it doesn't remember the new one and adds a third ("this device")!?? When I'm signing out from the new pc (middle one in the screenshot below), it seems to work till the next restart of the computer. Can somebody explain to me what happens here and how to fix it? It's really annoying to login everytime.

 

I did already reinstall Adobe CC with the deinstaller-tool (https://helpx.adobe.com/at/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Didn't do the trick.

 

Thanks for help!

 

adobe-cc-problem _support.png

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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go to your account (account.adobe.com)>click plans>manage plans>scroll to the bottom and deactivate the computers.  then sign in on your new computer using your cc desktop app and using the same adobe id used to manage your account.

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New Here ,
May 05, 2021 May 05, 2021

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Thanks for your answer. I tried this already twice ... unfortunately with no effect whatsoever. 😞

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1620223142958.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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