Adobe CC isn't recognizing my computer and logs out / shuts down app

[amc-media]

Hi!

I set up my new computer a few days ago, but every time I start Adobe CC, I need to log in again. It tells me, I've reached the device activation limit and it only can be activated on 2 devices simultaneously, so I need to sign out from one of the three which are displayed. Fact is, it's only activated on 2 devices (my old pc and the new one), but somehow it doesn't remember the new one and adds a third ("this device")!?? When I'm signing out from the new pc (middle one in the screenshot below), it seems to work till the next restart of the computer. Can somebody explain to me what happens here and how to fix it? It's really annoying to login everytime.

I did already reinstall Adobe CC with the deinstaller-tool (https://helpx.adobe.com/at/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Didn't do the trick.

Thanks for help!

[kglad]

go to your account (account.adobe.com)>click plans>manage plans>scroll to the bottom and deactivate the computers.  then sign in on your new computer using your cc desktop app and using the same adobe id used to manage your account.

[amc-media]

Thanks for your answer. I tried this already twice ... unfortunately with no effect whatsoever. 😞

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

[mgourinc]

Hey, since this post is almost a year old, I was wondering if you found a fix? I'm running in the same problem myself and it's driving me craaazy 

[amc-media]

Hi! Unfortunately I haven't found any solution working with Adobe, so my solution was to switch to Resolve with the new computer (...). Hope you can figure it out, I know how frustrating this is.

[kglad]

what happens if you select the "sign out" from the current (new) computer?

[mgourinc]

By selecting to sign out of the (new) current computer, it allows me to sign back in. But only for a short period of time. If I completely close the adobe cc app or put my PC in sleep mode, it will log me back out and prompt the same question (sign out of one of the devices...) again. Ive tried the adobe cleaner tool, doing a clean uninstall and reinstall, and even reseting my host file to the default. I'm really not sure what could be causing adobe to not recognize my device (windows 10 PC).

[mgourinc]

Adobe also logs me out randomly, even if I don't close the app or go into shut down/sleep.

[kglad]

@mgourinc , something on your computer (eg, av, antimalware, cleaner, defragger etc) is interferring with needed adobe files.

start with your credentials manager, How to fix Creative Cloud sign in loop (adobe.com)

[Lovro_X]

I've found that it reset itself once I turned back on "Launch Creative Cloud on Login"; upon restarting my PC, it recognized my device and device name again.

My guess is that if doesn't start on login, it loses track with updates and data sync, and starting it again causes a sync error which loses track of your device.

[kglad]

@Lovro_X 

thanks for the info.