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Adobe CC isn't recognizing my computer and logs out / shuts down app

New Here ,
May 05, 2021 May 05, 2021

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Hi!

 

I set up my new computer a few days ago, but every time I start Adobe CC, I need to log in again. It tells me, I've reached the device activation limit and it only can be activated on 2 devices simultaneously, so I need to sign out from one of the three which are displayed. Fact is, it's only activated on 2 devices (my old pc and the new one), but somehow it doesn't remember the new one and adds a third ("this device")!?? When I'm signing out from the new pc (middle one in the screenshot below), it seems to work till the next restart of the computer. Can somebody explain to me what happens here and how to fix it? It's really annoying to login everytime.

 

I did already reinstall Adobe CC with the deinstaller-tool (https://helpx.adobe.com/at/creative-cloud/help/uninstall-creative-cloud-desktop-app.html). Didn't do the trick.

 

Thanks for help!

 

adobe-cc-problem _support.png

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Community Expert ,
May 05, 2021 May 05, 2021

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go to your account (account.adobe.com)>click plans>manage plans>scroll to the bottom and deactivate the computers.  then sign in on your new computer using your cc desktop app and using the same adobe id used to manage your account.

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New Here ,
May 05, 2021 May 05, 2021

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Thanks for your answer. I tried this already twice ... unfortunately with no effect whatsoever. 😞

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Community Expert ,
May 05, 2021 May 05, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1620223142958.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Hey, since this post is almost a year old, I was wondering if you found a fix? I'm running in the same problem myself and it's driving me craaazy 

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New Here ,
Jul 21, 2022 Jul 21, 2022

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Hi! Unfortunately I haven't found any solution working with Adobe, so my solution was to switch to Resolve with the new computer (...). Hope you can figure it out, I know how frustrating this is.

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Community Expert ,
Jul 21, 2022 Jul 21, 2022

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what happens if you select the "sign out" from the current (new) computer?

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New Here ,
Jul 24, 2022 Jul 24, 2022

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By selecting to sign out of the (new) current computer, it allows me to sign back in. But only for a short period of time. If I completely close the adobe cc app or put my PC in sleep mode, it will log me back out and prompt the same question (sign out of one of the devices...) again. Ive tried the adobe cleaner tool, doing a clean uninstall and reinstall, and even reseting my host file to the default. I'm really not sure what could be causing adobe to not recognize my device (windows 10 PC).

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New Here ,
Jul 24, 2022 Jul 24, 2022

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Adobe also logs me out randomly, even if I don't close the app or go into shut down/sleep.

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Community Expert ,
Jul 24, 2022 Jul 24, 2022

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@Magda25333565u2t3 , something on your computer (eg, av, antimalware, cleaner, defragger etc) is interferring with needed adobe files.

 

start with your credentials manager, How to fix Creative Cloud sign in loop (adobe.com)

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