Adobe Free Trial is a rip off

I agree. I have used hardly any of the adobe programs and have just been charged £200 for an early cancellation as I cannot afford the ridiculously high monthly price. I was fished in good and proper by an offer I could not refuse. I am a fool for believing that this company was offering me something worthwhile and not realising that the early cancellation would cost so much. I have now spent a total of approximately £250 with Adobe on their technology and what have I received? Next to nothing. I have made no money, played around with a couple of programs and it's cost me £250. Daylight robbery! I will be telling everyone to steer well clear of this set up. 

Hi @jACQUELYNE25883063d1nm,

Adobe has a policy that the free trial lasts for 7days. Sometimes the users forget to cancel the trial and the money gets deducted on the 8th day then they can ask for complete refund within next 7days days which gives them a window of 14 days in total. The refund is denied only after that.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

We hope it clarifies it all. Let us know if you have any questions.

Thanks,

Shivangi

Very scammy indeed. They present it as a "risk free' trial and end up locking you into an agreement with penalties for cancelling. Won't ever buy anything from Adobe again.

Do not sign up for the free trial Adobe Pro if you do not intent to keep the service because even if you cancel, they keep charging you monthly. It is a complete rip off. I signed up accidentally for the 7 days free trial Adobe Pro back in April. I cancelled my membership within 2 days when I realized that I signed up. I found out in August that I was being charged since April. I called them to ask for a refund as I cancelled my membership. They told me that my subscription was for 11 months and they can only pause it for 3-months and that I am obligated for 11 months. I told them that I never signed up for a yearly membership. I cancelled the free trial subscription. They then told me that they would cancel the account but they would not reimburse me. After much discussion, they agreed to refund me for half the charges and I accepted. I thought Adobe was a reputable company and has great apps but I did not realize they could be misleading and deceptive.

By @jACQUELYNE25883063d1nm

You can't say that you reacted very fast when you saw that the cancellation did not work. April-May-June-July-August, that's 4 to 5 months and that is a lot for not checking the credit card. I suppose that is the problem the agent saw to agree with your story. You really should start to look regularly at your credit card statements.

(Please note that I'm not an Adobe employee)

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

>signed up accidentally

How do you accidentally enter your credit card number?

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/td-p/13129213