Adobe Free Trial is a rip off

[jACQUELYNE25883063d1nm]

Do not sign up for the free trial Adobe Pro if you do not intent to keep the service because even if you cancel, they keep charging you monthly. It is a complete rip off. I signed up accidentally for the 7 days free trial Adobe Pro back in April. I cancelled my membership within 2 days when I realized that I signed up. I found out in August that I was being charged since April. I called them to ask for a refund as I cancelled my membership. They told me that my subscription was for 11 months and they can only pause it for 3-months and that I am obligated for 11 months. I told them that I never signed up for a yearly membership. I cancelled the free trial subscription. They then told me that they would cancel the account but they would not reimburse me. After much discussion, they agreed to refund me for half the charges and I accepted. I thought Adobe was a reputable company and has great apps but I did not realize they could be misleading and deceptive.

[John T Smith]

>signed up accidentally

How do you accidentally enter your credit card number?

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-hidden-contract-is-disgusting/...

[jACQUELYNE25883063d1nm]

I entered my credit card because I thought that I needed to do so in order to use the free service.  After I've done that, I realize that I did not need to sign up to use the feature that I wanted.  The site was misleading and made you feel you needed to sign up for the free trial in order to use the free service.  Nevertheless, one I realized it, I cancelled it immediatelety.  Consequently, I should not have been charged as I cancelled.  This tactic is deceptive and fradulent.  Apparently from the reviews I saw online about your free trial offer, I am not the only one who has been ripped off.

[John T Smith]

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[Abambo]

Do not sign up for the free trial Adobe Pro if you do not intent to keep the service because even if you cancel, they keep charging you monthly. It is a complete rip off. I signed up accidentally for the 7 days free trial Adobe Pro back in April. I cancelled my membership within 2 days when I realized that I signed up. I found out in August that I was being charged since April. I called them to ask for a refund as I cancelled my membership. They told me that my subscription was for 11 months and they can only pause it for 3-months and that I am obligated for 11 months. I told them that I never signed up for a yearly membership. I cancelled the free trial subscription. They then told me that they would cancel the account but they would not reimburse me. After much discussion, they agreed to refund me for half the charges and I accepted. I thought Adobe was a reputable company and has great apps but I did not realize they could be misleading and deceptive.

By @jACQUELYNE25883063d1nm

You can't say that you reacted very fast when you saw that the cancellation did not work. April-May-June-July-August, that's 4 to 5 months and that is a lot for not checking the credit card. I suppose that is the problem the agent saw to agree with your story. You really should start to look regularly at your credit card statements.

(Please note that I'm not an Adobe employee)

[defaultwy15ddu86fu5]

Very scammy indeed. They present it as a "risk free' trial and end up locking you into an agreement with penalties for cancelling. Won't ever buy anything from Adobe again.

[kglad]

there's no risk, IF you remember to cancel during the cancellation period.

[Shivangi_Gupta]

Hi @jACQUELYNE25883063d1nm,

Adobe has a policy that the free trial lasts for 7days. Sometimes the users forget to cancel the trial and the money gets deducted on the 8th day then they can ask for complete refund within next 7days days which gives them a window of 14 days in total. The refund is denied only after that.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

We hope it clarifies it all. Let us know if you have any questions.

Thanks,

Shivangi

[Abdul38486163neo6]

This is a rip off, I did the same thing. Please don't buy from Adobe. This is a scam.

[kglad]

it's not much different from the free trials i see when selecting a cable channel to which i have no subscription.

[dinesh_0197]

Honestly, this feels like a complete rip-off. I never expected this from Adobe. I signed up for Acrobat Pro - paid for it and canceled after a month, but was deceptively enrolled in an "AI Assistant for Acrobat" subscription without my explicit consent. Despite canceling it through my credit card, I continue to be charged monthly. After finally navigating Adobe's convoluted cancellation process for this hidden subscription, I was shocked to see a message stating, "You'll be charged an early cancellation fee."

This is unethical and borderline fraudulent behavior. A company of Adobe's stature should prioritize transparency and integrity, not resort to such deceptive practices. Disappointed beyond words!  I don't even know what this "AI Assistant for Acrobat" is for, never used it and don't know how it can be used given that I've already ended my subscription for Acrobad Pro.  

[kglad]

@dinesh_0197 

contact adobe support.