Participating Frequently

질문

Adobe is scamming me and continues to take out money.

Forum|Forum|4 years ago
April 18, 2021
5 답변들
2020 조회

Hi this is the first time I am seeking help about this but I think adobe systems is taking money out of my bank without my permission. I do not need adobe anymore and I am on the student account which is about 21 AUD a month right and I have tried to cancel the subscription multiple times however I can never find the option of cancelling my subscription. I understand there is a cancellation fee and I am happy to pay it rather than every month they take out 21 bucks and as we go along it would be way over 100 bucks. Oh yeah did I mention I tired to contact them but they they "We're sorry.

You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.

Go back Sign out"

It frustrating and I don't work anymore and seriously need to stop these scammers. I have even gone through my payment/ order history and there is NOTHING even there. I have access to all their products FOR NO REASON and it is just a waste of my money.

Billing

이 주제는 답변이 닫혔습니다.

J

JYOTI5C33작성자

Participating Frequently

Its Okay i found a way to fix the issue. Thanks to the people who have gave me solutions which i already tried previously which i had actually said in my post but looks like nobody read properly. It is not just me having this problem and also i will post wherever i can, like is there a law saying i can't post on a "community chat" NO. And if i sound mean i am unsure because i am on the spectrum of autism. Time to go and actually "help" other people who have the same problem as me.

davescm

Community Expert

No-one told you that you could not post. We merely pointed out that the people who answer on this forum, who do not work for Adobe, cannot sort out account issues. Post by all means just don't expect other users to resolve account issues.

I also don't see anyone advising you to repeat what you said you had already done.

Dave

J

Jytialata

Participating Frequently

Why do you post from 2 accounts in the same thread, unless JYOTI5C33 is not you?

U know there is a lot more other ways you can stalk people but that was a lame attempt. I am not answering questions no mo because i found the solution so toodle loo

T

Test Screen Name

Legend

I don't know how you ended up at the admin console. It is only for account managers, not ordinary subscribers. I see your account doesn't show the product. Did you take it out through your school or college? If so, they are your account managers, Adobe can't help: you have to contact the school to sort it out.

D

defaulti0ao0na4bsyl

Participant

I’m confused

Sent from my iPhone

T

Test Screen Name

Legend

Yeah, us too. So start with single question: did you get your subscription through your school/college?

davescm

Community Expert

In addition to the above correct comments to contact Adobe support directly, do not respond to any Private Messages asking for account information. Scammers are known to do that here.

Dave

J

Jytialata

Participating Frequently

How do i contact them directly? Do they have a contact number which i can use??

gener7

Community Expert

See the answer in this topic about contacting Adobe.

https://community.adobe.com/t5/account-payment-plan/adobe-charged-my-account-for-22-25-and-overdrew-my-checking-account/td-p/10983677

JJMack

Community Expert

You need to contact Adobe about that. This is a user forum not Adobe customer support.

JJMack

J

Jytialata

Participating Frequently

Noone asked and also i am seeking help from others who have had the same problem JJMack or whoever you are. If you have a problem then simple scroll away

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